How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREThe Rug Specialists
Rancho Cordova, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 513 Google reviews
Report card
Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired The Rug Specialists for 6 kinds of job.
The Rug Specialists for general carpet cleaning
Clear ✕All 124 Google reviews tagged “General carpet cleaning” · showing 120
Josh did great job and was very professional.
They cleaned our wool carpets and my difficult viscose rug. They did a wonderful job. Highly recommend
I couldn’t be happier with The Rug Specialists! Everyone I talked with and who came to my home were professional and so friendly! I will definitely be using them again! Picture on the left is before cleaning….the colors really pop now!
Hi James, we wanted to let you know that Josh (not sure of his name) did an amazing job cleaning our master bedroom carpet and both of our couches. They look great. He was so friend and knowledgeable. We look very forward to having you do this work next year. Thank you for your great service. Gary & Judi
James has been providing outstanding cleaning for my home for several years. Our carpets and tile always look brand new! Highly recommend The Rug Specialists.
Excellent! The care Josh took for attention to furniture legs and everything else was excellent! Highly recommend The Rug Specialists! Thank you for the complete satisfaction!
Josh arrived on time; He was super friendly, helpful, and diligent. Our job was a big one with 3 flights of stairs, 2 hallways, and 3 rooms. Josh did an A+++ job! Definitely would use The Rug Specialists again. We are very happy with the results! Highly recommend!
The Rug Specialists is an absolutely outstanding company! When I called to have my area rug cleaned for a party on short notice, James came that same hour to pick the rug up. They then cleaned it so beautifully and thoroughly, getting out all stains. 36 hours later they delivered my lovely looking rug! The whole…
James and his crew have been cleaning our carpets for 22+ years. They are absolutely the best. Kind, reliable, professional and always do a great job. If you have rugs or carpets that need cleaning, definitely call them!
We had three large area rugs cleaned after a move. Service was fantastic and the rugs look great.
Josh arrived on time and went thru the procedure completely. He did the job completely and accurately. He was very professionally trained 1000% PROFESSIONAL
Professional, courteous, did a great job on my carpet. Very happy! Thank you!
He removed ink stain from beige carpet. He did a really good job!
They came out and shampooed my stairs and did a fabulous job. I recommend this company, James and Josh are really nice and genuinely want to do a good job.
The best ever. Josh is a great person. Did a nice job.
Rugs looked brand new! Just what I needed!
The two men were great, on time, polite, did their job and left. Very personable and did a wonderful job.
There are very prompt in letting you know when they are arriving. They are pleasantly professional when setting up and preparing to clean. From setting out bumpers to protect the walls and furniture from the hoses to making sure no water sits to long, from over spray on the adjacent floor. We're happy with the…
Josh was the technician and performed his duties excellently and in a timely manner.
Josh did a fantastic job!!! He listened to my concerns and the carpet came out looking great.
The guys did a fantastic job and were amazingly quick while working as a pair. They were also both very nice and totally professional. I’m always impressed when I use The Specialists.
Mark was so nice! He introduced himself, got right to work, kept the areas clean and asked to have the areas check before calling it a day! Reworked any areas I was unsure of without question! The customer really comes first! Thanks so much Mark!!
Joshua was conscientious, and through. Rugs look oompletely clean! Thank you so much.
Josh did a fantastic job! Super thorough! Very, very polite. Incredibly hard worker!
Josh, with The Rug Specialists, cleaned four rooms of carpeting and hallways as well as our living room furniture about two weeks ago. He is a perfectionist and spent over 4 hours doing an excellent job. Afterwards, our carpets looked almost new again and our furniture looked fresh! Just before moving into our house…
I couldn’t be happier with this service. Josh was on time, courteous, understood my needs and did an excellent job! I highly recommend The Rug Specialist!!
Amazing Job! My rug came back looking like the day I got it. I was so happy because it had been looking old and dingy.
Josh and Mark did a wonderful job! Efficient, attention to detail(protecting woodwork/furniture), stains I thought might not come out are completely gone. Absolutely recommend!
Josh & Mark were professional, careful, timely & courteous. Our carpets & staircase look great. Thank you!
I had two Turkish rugs that needed to be cleaned as well as a couch and carpet that needed to be steam cleaned. My Turkush rugs look beautiful now and Josh did an amazing steam cleaning job.
Great guys and great service! James, Josh and Mark are the best!
Incredible service and great results thank you!!
Service was great, prompt and pleasant. The rugs are like new.
Josh did a great job cleaning the carpet on the stairs and 2 rooms. The carpet looks really good.
Very respectful and accommodating. Was able to get same day service, which I wasn’t expecting. They were on time and texted when they were on the way. Nothing like fresh clean carpet!
Will rug just picked up by Victor? Should be returned within one week. So far business transactions have been great
Very professional, great attitude with a smile.
Every time I need my rug or a couch cleaned I call Rug Specialists. James and his staff are not only nice but they do a really good job. He has gone above and beyond for us!
Josh Byrne. Very good at what he did and he explained everything to me it was nice having you in my house. I would highly recommend him and the company.
They were super professional and did a great job
Amazing service, carpets were cleaned thoroughly and the technician was great. 100% recommend
Very professional and knowledgeable. Kept us informed in terms of arrival time and did a great job on our carpets.
Excellent service and great pricing. The technician was thorough and friendly! We will definitely be using The Rug Specialists again!
Josh and Victor were courteous, efficient, and did a great job cleaning 1000 square feet of tile flooring. I would recommend Rug Specialists to do your rug and floor special cleaning.
Great to have a reliable, skilled carpet cleaner at a reasonable price. Did a great job removing pet'spots'. A+++
Great job, it's like new now!!!!
From scheduling to job day service it was an easy and seamless process. Randall was a great tech and did a great job.
Rug Specialists has been a reliable service for my very special rugs for many years.
We had the pleasant experience of dealing with the Rug Specialists to get our rugs cleaned. They were professional and friendly and returned our rugs looking great. We were especially pleased that they kept us appraised of their arrival times so that we always knew when to expect them. Very thoughtful.
James is very professional and he even delivered what appeared to be a brand new rug!!!! The best rug cleaning experience I have ever had!!!! Sincerely, thank you James it's really hard to come across customer service and satisfaction now a days!!!! Keep going!!!!
Randy was friendly and very detail orientated, each area was cleaned and looks like new! Highly recommend The Rug Specialists!!!
Randal does an outstanding job.
Friendly, consistently thorough
We've used The Rug Specialists several times. The service and professionalism is always top-notch. It was the first time Josh cleaned our carpets. We had 4 rooms, 20 stairs and protective spray. He did a great job!
Worker arrived on time. I was impressed with the equipment. He worked fast and efficiently.
Randall was prompt and completed the job efficiently. He is a pleasure to work with.
Perfect. Fast, professional service, and my area rug looks brand new! I’ve already had my neighbors over to see and recommend The Rug Specialists to them.
James and Josh are both extremely personable. They only settle for the best and strive to make you as a customer happy and someone who will think of The Rug Specialist first for their or their friends rug needs. I highly recommend this company.
The rug looks new! Rug Specialists picked up the rug (Randy) cleaned it and then returned it (Josh). Everyone was pleasant and professional. What more could I ask for? I highly recommend !
The Rug Specialists did an excellent job on my pet stained rug - it looks perfect again and absolutely NO smell! Amazing! James put the rug back in place with a new pad and the room looks great again! Thank you Rug Specialists!
100% total professionals, Josh did an Exceptional Job, Carpets look Great
They picked up my dirty area rug and returned it today. Beautifully cleaned. Rug shows its bright color again. Friendly service and informative. Excellent service. I will use them again.
Randal was kind, respectful and professional; he provided exceptional service. So grateful.
I’m always happy with this rug cleaning service. I’ve used them several times and I’m always impressed.
Had my tile floors deep cleaned. They looked like new when completed. Friendly, efficient and very professional!
As a full service flooring business serving our community for decades, we recognize excellent service when we experience it. The Rug Specialists have been our go to for years when it comes to our clients needs or for our personal homes or business location. Communication is always top notch, service is superior, and…
My rug turned out beautifully. A special shout out to Randy. He was extremely helpful and very personable. He is a hard worker.
New Year’s Eve and prompt service. Polite young man with a great attitude and excellent service. Happy New year!
I have used The Rug Specialist for years and very happy with their work. They do a great job and strive for good customer satisfaction.
Back as a return customer. Had them clean two rugs and they cleaned our stairs when the dropped off the rugs. Quality work and the greatest people ever! Will be sending them more rugs next year for sure. The rugs look like new and the carpeted stairs look like they just rolled out the carpet! !!! Don’t look…
Excellent service from Randy We loved his work and very helpful
Randal showed up on time & was very professional & tidy. He scrubbed the tile & did a great job. He cleaned the carpets & they look fantastic. Randal did a great job & left our carpet & tile looking clean & smelling great! Thanks again for a great job!
Best carpet job ever!!! Josh did such an amazing job, very thorough, well spoken, and cleaned beyond my expectations! Highly recommend!
The Rug Specialists have been cleaning our carpets for several years and we’ve been delighted each time by their exceptional service. The communication between the company and their customers is superb and their staff is well trained, friendly, courteous, and respectful of our home and furnishings. Josh did a…
So impressed not only with the quality of work but also the customer service. Randall did the carpet cleaning and James was our go to person for any questions we had. They did a very thorough job and great follow up! Very pleased and will absolutely be using them in the future!
Their work is excellent would recommend them to anyone wanting to bring their rug back to it's original beauty.
Be extra careful with this company, the owner, James, will play cool and pretend to be a good guy, Italian like us…but they provide an awful service and when you ask for a refund they will play you, theyll stop replying your messages, the rudest person ive even seen , and you’ll only get a headache with them, find…
The guys were great our carpets look super clean
Very happy with Randall!
We had carpet in a few rooms of our house cleaned.
They are just wonderful! Their quick service is very impressive, and they do a fantastic job. They let you know when they are on the way and also when they have finished the job, and are super reliable. Being a Realtor, all of these things are extremely important to me.
They picked up our rugs, cleaned our rugs and delivered them. They didn’t excellent job highly recommend them.
This was the third time we've had The Specialists clean our carpets. As always, communicating with James to set everything up has been very easy. Randall has come out all 3 times and he did a great job! The carpets look so much better! They are a very kind and professional company. I can't imagine calling anyone else.
Alway's great service. James very knowledgeable and courteous as are all his employees I have come in contact with.
Randall did a great job! He is a very pleasant and engaging person.
I've used the Rug Specialists for over 10 years. They are the Best!!!!
Fabulous customer service! Picked up and delivered 3 area rugs in a guaranteed timeframe and moved furniture back into place. White glove service.
They came on a day's notice, an emergency need to get our carpets cleaned in preparation for a home sale. The work was outstanding. Many thanks!
I had been using a cleaner that’s been around for decades to clean my Persian and Afghan rugs. They did OK, but were very expensive and sometimes took weeks. I started searching for a new company and found the Rug Specialists. I read about their process on the website and watched videos (ok, yes, I do my research!)…
Thanks for the great job getting out the pet urine. Rug looks and smells like new when it’s actually over 20yrs old. Love the free pickup and delivery!
Excellent work by the friendliest experts in town! Attention to detail and protecting our home top notch. Have used them for years and will continue to do so.
Randall did a fantastic job! I recommend them to anyone who needs their carpets cleaned!
The Rug Specialists were very easy to deal with. We had an expensive wool rug that had both track marks as well as dirt from our dog. James did a good job explaining their process and promptly picked up the rug from our house. Jake cleaned, treated, and returned it to us. Highly professional.The rug looks great. Would highly recommend their services.
First time customer and I was not disappointed! I called to ask for a quote and from the moment James said hello, I was impressed with his kindness and welcoming attitude. He gave me a quote that was fair and mentioned that they had extensive experience with wool rugs, promising that mine would be beautiful after…
Randall was on time, friendly and what a great job making my stairway look nice again.
We had an amazing experience. The Rug specialists and everyone of the workers were professional with the most excellent and thorough service. We had carpet, limestone and rugs cleaned. I would highly recommend this business.
Carpet looks like new great job. Person who delivered said he cleaned. Would recommend
Randal, the technician, was thorough, pleasant, knowledgeable, and did a great job cleaning my carpets.
This company did a fabulous job, really on top of things, rug looks like new
Great job on old carpet. Very professional. Love that there is no odor!
Our little Chihuahua made too many accidents on our nice wool rug. I found “The Rug Specialist” online. Read the reviews and decided to go with them. I dealt with James who was extremely helpful. He explained their entire process so I knew what our expectations were. They cleaned my rug and it turned out great. Just…
Excellent service, very professional and superb customer service. I am so happy I found them.
Randy did a great job and was very nice! I will definitely use The Specialists again.
Randy was a hard worker, took a moment to call for advice on a stain the last cleaners couldn't get, instead of just winging it. He was courteous, polite and my old carpeting still look good on the second day.
Wow! The tile looks like new! We always use the Specialist to clean the carpet in our home because we know the results are going to be great. This time we also had them clean our kitchen tile and our area rug. The tile was pretty dirty so I thought any improvement would be good, but I was shocked at how clean they…
The person who cleaned, Randel, was very thorough and sweet and kind. He even removed a stain that did not move the last time they cleaned. One stain was unremovable but it was an old stain. I was really please.
So easy to work with. James, the owner, was in contact to confirm our appointment the day before and called the morning of to let me know when his team would arrive. Kevin and Matt were friendly, professional and on time. The quality of their work is great. We had some tough carpets to clean and they did a great…
Carpet was thoroughly cleaned - pet stains, even heavy traffic areas. The carpet protectant works very well. The Specialists (Kevin and Randy) were professional, courteous, and efficient. Great job!
We have been using The Carpet Specialists almost as long as they have been in business. They have always done a fantastic job but they are getting better and better. We had our carpets cleaned last week and our 18 year old carpets look like new. Trevor did a fantastic job, a definite 5 star job! I most definitely recommend this company!
I was pleased with the timely and effective service provided by The Specialists --- we had a bit of an emergency with newly installed carpets which they were able to address and resolve promptly --- my family and I are very grateful --- thanks
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 139 | $164–$398 |
| General carpet cleaning | 124 | $196–$409 |
| Pet stain & odor removal | 40 | — |
| Upholstery cleaning | 17 | $196–$415 |
| Carpet steam cleaning | 8 | $170–$347 |
| Deep clean | 2 | — |
