How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREThe Rug Specialists
Rancho Cordova, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 513 Google reviews
Report card
Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired The Rug Specialists for 6 kinds of job.
The Rug Specialists for pet stain & odor removal
Clear ✕All 40 Google reviews tagged “Pet stain & odor removal” · showing 20
Wonderful people to work with.
A couple glitches however James made right by everything. Our rugs look wonderful, very bright again. We are throughly satisfied. Thank you so much. We will use you again, I’ll also refer my friends and neighbors to you.
Excellent service, fantastic results, great communication. Got my dirty rug picked up and delivered a week later, looking like new!
Quick, professional, and courteous! My rugs look better than ever and I am so happy! I will definitely refer Rug Specialist
Josh did a fantastic job!!! He listened to my concerns and the carpet came out looking great.
James was informative covering the cleaning process. The two week time frame was acceptable. Pickup and delivery was very professional.
My husband and I are very pleased with the results of the Rug specialists cleaning of our carpets. We had two carpets cleaned and will consider them again when the third carpet needs cleaning. These are large area rugs to cover a tile floor. They came back looking very nice, better than new and we are very happy…
Good service, nice and very polite people, will do it again in the future.
The Rug Specialists are a great company! Professional, friendly, prompt, and cleaned my pet soiled area rug very effectively. They picked up and returned my rug at my house promptly and exactly at the time they quoted. James and Grant are amazing on the customer service side. Not sure who's working the back of the…
Friendly, on time, helpful, and great results!
Josh and Mark did a wonderful job! Efficient, attention to detail(protecting woodwork/furniture), stains I thought might not come out are completely gone. Absolutely recommend!
Incredible service and great results thank you!!
Great that they picked up and delivered. Did a great job.
The Rug Specialist did an excellent job of deep cleaning and repair of my three large area rugs, they look as pretty as when I purchased them. Their great customer service provides pick-up, delivery and placing the rugs! I highly recommend The Rug Specialist.
Every time I need my rug or a couch cleaned I call Rug Specialists. James and his staff are not only nice but they do a really good job. He has gone above and beyond for us!
Great to have a reliable, skilled carpet cleaner at a reasonable price. Did a great job removing pet'spots'. A+++
THIS. PLACE. ROCKS!!! Please try them! Amazing customer service, their work they do is flawless too. They brought back our living room rug sparkling and poppin out the colors from the job they did! I give them 10 stars and I will definitely use them again. THANK U Josh and his amazing assistant that came with him…
From scheduling to job day service it was an easy and seamless process. Randall was a great tech and did a great job.
Randy was friendly and very detail orientated, each area was cleaned and looks like new! Highly recommend The Rug Specialists!!!
We've used The Rug Specialists several times. The service and professionalism is always top-notch. It was the first time Josh cleaned our carpets. We had 4 rooms, 20 stairs and protective spray. He did a great job!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 139 | $164–$398 |
| General carpet cleaning | 124 | $196–$409 |
| Pet stain & odor removal | 40 | — |
| Upholstery cleaning | 17 | $196–$415 |
| Carpet steam cleaning | 8 | $170–$347 |
| Deep clean | 2 | — |
