How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREThe Rug Specialists
Rancho Cordova, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 513 Google reviews
Report card
Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired The Rug Specialists for 6 kinds of job.
The Rug Specialists for pet stain & odor removal
Clear ✕All 40 Google reviews tagged “Pet stain & odor removal”
Wonderful people to work with.
A couple glitches however James made right by everything. Our rugs look wonderful, very bright again. We are throughly satisfied. Thank you so much. We will use you again, I’ll also refer my friends and neighbors to you.
Excellent service, fantastic results, great communication. Got my dirty rug picked up and delivered a week later, looking like new!
Quick, professional, and courteous! My rugs look better than ever and I am so happy! I will definitely refer Rug Specialist
Josh did a fantastic job!!! He listened to my concerns and the carpet came out looking great.
James was informative covering the cleaning process. The two week time frame was acceptable. Pickup and delivery was very professional.
My husband and I are very pleased with the results of the Rug specialists cleaning of our carpets. We had two carpets cleaned and will consider them again when the third carpet needs cleaning. These are large area rugs to cover a tile floor. They came back looking very nice, better than new and we are very happy…
Good service, nice and very polite people, will do it again in the future.
The Rug Specialists are a great company! Professional, friendly, prompt, and cleaned my pet soiled area rug very effectively. They picked up and returned my rug at my house promptly and exactly at the time they quoted. James and Grant are amazing on the customer service side. Not sure who's working the back of the…
Friendly, on time, helpful, and great results!
Josh and Mark did a wonderful job! Efficient, attention to detail(protecting woodwork/furniture), stains I thought might not come out are completely gone. Absolutely recommend!
Incredible service and great results thank you!!
Great that they picked up and delivered. Did a great job.
The Rug Specialist did an excellent job of deep cleaning and repair of my three large area rugs, they look as pretty as when I purchased them. Their great customer service provides pick-up, delivery and placing the rugs! I highly recommend The Rug Specialist.
Every time I need my rug or a couch cleaned I call Rug Specialists. James and his staff are not only nice but they do a really good job. He has gone above and beyond for us!
Great to have a reliable, skilled carpet cleaner at a reasonable price. Did a great job removing pet'spots'. A+++
THIS. PLACE. ROCKS!!! Please try them! Amazing customer service, their work they do is flawless too. They brought back our living room rug sparkling and poppin out the colors from the job they did! I give them 10 stars and I will definitely use them again. THANK U Josh and his amazing assistant that came with him…
From scheduling to job day service it was an easy and seamless process. Randall was a great tech and did a great job.
Randy was friendly and very detail orientated, each area was cleaned and looks like new! Highly recommend The Rug Specialists!!!
We've used The Rug Specialists several times. The service and professionalism is always top-notch. It was the first time Josh cleaned our carpets. We had 4 rooms, 20 stairs and protective spray. He did a great job!
We had a very large and valuable wool rug with vegetable dyes cleaned by the the rug specialist. The service, work and value were excellent.
Perfect. Fast, professional service, and my area rug looks brand new! I’ve already had my neighbors over to see and recommend The Rug Specialists to them.
These guys are the bees knees, super responsive, professional and courteous. I was trying to balance quality service and affordability with who completed this project; James, Randy and team exceeded my expectations. Pick these guys, you will not regret it. They cleaned my area rug and steamed cleaned my large goose down sectional.
The Rug Specialists did an excellent job on my pet stained rug - it looks perfect again and absolutely NO smell! Amazing! James put the rug back in place with a new pad and the room looks great again! Thank you Rug Specialists!
Randal was kind, respectful and professional; he provided exceptional service. So grateful.
I have used The Rug Specialist for years and very happy with their work. They do a great job and strive for good customer satisfaction.
Amazing job ! James was very informative and kind ! Randal was communicative ! They picked up my rug same day and it came back brand new ! We love it !
So impressed not only with the quality of work but also the customer service. Randall did the carpet cleaning and James was our go to person for any questions we had. They did a very thorough job and great follow up! Very pleased and will absolutely be using them in the future!
This company is truly professional and honest, providing you with the highest level of service and customer care. Their cleaning professionals are well-trained and skilled, using industry-leading techniques and equipment to clean your carpets thoroughly and efficiently. Plus, they go above and beyond to ensure your…
Hands down the best rug cleaners in the area. Fast / prompt and through in cleaning my rugs (I had a new puppy and we know what puppies do) and my rugs look and smell literally like new and they put waterproof on the rugs so even if my dogs have an accident the weatherproof will help deter sinking in. I used this…
Awesome service! They came and picked up my rug and estimated it would take around a week or a week and a half to get it back to me but it only took 3 days! James was great to work with and was very up front about pricing and the process. I needed to get stubborn pet stains out (urine bc of my incontinent elderly…
Our little Chihuahua made too many accidents on our nice wool rug. I found “The Rug Specialist” online. Read the reviews and decided to go with them. I dealt with James who was extremely helpful. He explained their entire process so I knew what our expectations were. They cleaned my rug and it turned out great. Just…
Excellent service, very professional and superb customer service. I am so happy I found them.
Excellent service, extremely polite… great prices too!
James and his family are amazing. Looking forward to doing business with them in the future.
Great Service and great price! I will definitely use their services again. I’m extremely pleased
Randy was a hard worker, took a moment to call for advice on a stain the last cleaners couldn't get, instead of just winging it. He was courteous, polite and my old carpeting still look good on the second day.
I am so grateful, I called the Rug Specialist to clean my rug. My dog went pee on my favorite rug. And I was so worried, I would have to throw my rug away. They came and picked up the rug. I was so grateful I didn’t have to drop it off because it’s too heavy for me. They cleaned it in such a short time and when they…
So easy to work with. James, the owner, was in contact to confirm our appointment the day before and called the morning of to let me know when his team would arrive. Kevin and Matt were friendly, professional and on time. The quality of their work is great. We had some tough carpets to clean and they did a great…
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 139 | $164–$398 |
| General carpet cleaning | 124 | $196–$409 |
| Pet stain & odor removal | 40 | — |
| Upholstery cleaning | 17 | $196–$415 |
| Carpet steam cleaning | 8 | $170–$347 |
| Deep clean | 2 | — |
