Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
The Secret Garden Wax & Beauty Bar logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

The Secret Garden Wax & Beauty Bar

Winter Haven, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 20 eyebrow studios · 5.0★ from 156 Google reviews

📞 Call (863) 576-4601Request a call backWebsite ↗

Report card

Percentile vs other eyebrow studios (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Secret Garden Wax & Beauty Bar is better than 98% of eyebrow studios.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Secret Garden Wax & Beauty Bar is better than 95% of eyebrow studios.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Secret Garden Wax & Beauty Bar is better than 100% of eyebrow studios.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Secret Garden Wax & Beauty Bar is better than 100% of eyebrow studios.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Secret Garden Wax & Beauty Bar is better than 100% of eyebrow studios.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Secret Garden Wax & Beauty Bar is better than —% of eyebrow studios.–
—

Reviews for your job

Customers hired The Secret Garden Wax & Beauty Bar for 4 kinds of job.

The Secret Garden Wax & Beauty Bar for brazilian waxing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Brazilian waxing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3

All 8 Google reviews tagged “Brazilian waxing”

VanessaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

10/10 AMAZING! I was so nervous at first, even though a dear friend told me not to be… but as soon as I met Bailie she made me feel like I had known her forever, she was so polite, and sweet, she made me feel so comfortable. I’ll forever be a dedicated client with Bailie from now on! 💕

Brazilian waxing
TheresaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am very impressed by the work both Bailie and Jessica do. I have had waxing services done by each of them and they both make you so comfortable and walk you through the process of any service. Wouldn’t trust anywhere else, These ladies take great care in their work and Im always leaving happy and feeling new!

Brazilian waxingFacial hair removalLeg hair removal
Shelby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bailie is very informative and does an amazing job!

Brazilian waxing
clarissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was my first time using these services and the person who I saw was Jessica. She was very friendly and welcoming as she knew how nervous I was and made me feel comfortable with this experience. She was very knowledgeable and a good conversationalist. Definitely would recommend her for anyone needing any waxing done!

Brazilian waxing
Kay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bailie is amazing! And patient!

Brazilian waxing
Raquel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bailie was amazing! The quickest & most painless Brazilian wax I’ve ever received!! Definitely found my new wax person

Brazilian waxing
KeylaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I got serviced by Jessica and she’s amazing. I’ve been to many wax salons with many different people and there’s no one like her. I’ve had to stop going to these other places because the waxer was either to serious and wouldn’t talk or the place being nasty or the place being to far or hella booked. And after trying…

Brazilian waxingEyebrow waxingIntimate area hair waxing
DevineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bailie is amazing. She made my first experience very easy. Very nice, professional and knowledgeable. Will definitely come back for all my future waxing‼️Book her‼️

Brazilian waxing

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Brazilian waxing8—
Eyebrow waxing3—
Leg hair removal2—
Underarm hair removal2—

Compare with

Jenny B. Beauty: FACIAL & WAXING STUDIO - Brows & Tanning - Winter Haven, FL logoJenny B. Beauty: FACIAL & WAXING STUDIO - Brows & Tanning - Winter Haven, FLExperts Score 99Winter Haven · 5.00★Real Beauty Development logoReal Beauty DevelopmentExperts Score 99Winter Haven · 5.00★D’Browz & BeautyExperts Score 99Winter Haven · 4.99★