Marcha Gonzalez DeJesus6 reviewsTotal number of Google reviews Marcha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing people they make you feel like family
The Shampoo Bowl Hair and Nail Salon
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%90+25.4Replies to reviews 8%62+5.1Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 58 beauty salonsPosition by Experts Score among all companies we track in this category. · better than 70%
4.9 ★★★★★ 49 Google reviews · 14 photos
92%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Oct 2025latest review
The Shampoo Bowl Hair and Nail Salon at a glance
Customers describe the salon as welcoming and family-oriented, with staff who communicate effectively and take time to address specific hair concerns like breakage or dry scalp. Services include cuts, treatments, and styling, with clients noting that results are long-lasting and the environment is clean and safe. A recurring criticism involves the tone of phone communication and the perception that pricing for basic services is high.
- Google rating: 4.9 out of 5 from 49 reviews (92% five-star).
- Reviews on this page: 49 Google reviews (34 with written comments, 3 with photos).
- Owner responses: the business replied to 12% of reviews.
- Most recent review: October 3, 2025.
- Service: Beauty Salon serving Detroit, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Shampoo Bowl Hair and Nail Salon: 89/100 on this factor. Category median: 83.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Shampoo Bowl Hair and Nail Salon: 90/100 on this factor. Category median: 80.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Shampoo Bowl Hair and Nail Salon: 62/100 on this factor. Category median: 45.B
62
Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
- 5 stars4592%
- 4 stars36%
- 3 stars00%
- 2 stars00%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
- Praise16100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude956%
- Quality & results319%
- Would recommend319%
- Price & value16%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I received an amino acid treatment and nice balancing cut that gave a lovely illusion of fullness.”
“Very good great people who do good work and are blessed.”
“…acles on my hair now my hair is soft and manageable and I will return I recommend this place for anybody who have any kind of breakage and needs treat…”
“Prices are very very good for the quality of care.”
People customers mention
- Robin 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Shampoo Bowl Hair and Nail Salon for 3 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
AuroraLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great experience with Nashelle! The salon was fairly priced, welcoming, and overall wonderful. Thank you ladies!
Paid $60–80HaircutShampoo & conditioning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hairstyling | 4 | $30–$76 |
| Haircut | 4 | $30–$79 |
| Shampoo & conditioning | 2 | $56–$129 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 49 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Aurora HinesLocal Guide · 92 reviewsTotal number of Google reviews Aurora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience with Nashelle! The salon was fairly priced, welcoming, and overall wonderful. Thank you ladies!
- Price: $60–80
- Services: Haircut, Shampoo & conditioning
Deanna SmithLocal Guide · 34 reviewsTotal number of Google reviews Deanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI got my hair done by Nashelle for my anniversary and she did a really good job, so good I brought my mom back to her to get her hair done. I love the atmosphere, it Nashelle and her aunt make you feel like part of their family.
DeShannon Johnson5 reviewsTotal number of Google reviews DeShannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove my blue hair, fits me.
- Price: $80–100
- Services: Haircut, Shampoo & conditioning
Marchelle BrooksLocal Guide · 23 reviewsTotal number of Google reviews Marchelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMs. Robin and Shell did a phenomenal job shaping and treating my fine low density natural hair. I received an amino acid treatment and nice balancing cut that gave a lovely illusion of fullness. I left the shop feeling like I've finally found the one thats going to get my natural hair right. 10/10. If you can't get the shop call her cell.
Gloria JoinerLocal Guide · 125 reviewsTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRobin is great!!
Marcha Gonzalez DeJesus2 reviewsTotal number of Google reviews Marcha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent in with short fried hair came out with long silky extensions Nashell is the bomb.. also I watched Robin doing hair and she also is the bomb. If you want to come out looking like a movie star you need to go there thank you I am so excited and happy
- Services: Hair extensions
Serrano TyusLocal Guide · 5 reviewsTotal number of Google reviews Serrano has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYou will be entertained and blessed here. You'll see why. The amino acid treatments are to die for because it makes the hair grow and manageable for weeks.
Response from the owner · 7 years ago
Thanks for the review we appreciate you.
Ginger OutlawLocal Guide · 44 reviewsTotal number of Google reviews Ginger has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI found this wonderful place that is safe and clean and has very nice and informative hairdressers I'm a very happy customer and will be telling all that I know. My hair is so soft and light and beautiful. Thanks again 😍
Golden Moon2 reviewsTotal number of Google reviews Golden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI went for a wash, cut and style. Nashelle did my service, she is amazing! I been having problems with dry scalp, my hair is waist length and has been breaking off. Nashelle did a full assessment of my scalp and head, and she told me where the breakage was, and told me what I should use to get my scalp healed. She came up with a treatment plan fix it. After two weeks I see a huge difference even the breakage is less. She knows what she’s talking about, knows how to care for a variety of hair types and can figure out how to fix your hair issues. The salon itself is super chill, it’s open and laid back vibe, I really relax when I go. Prices are very very good for the quality of care. My new salon :)
- Services: Hairstyling, Haircut, Service not listed
Business details
- Address: 19630 W Seven Mile Rd, Detroit, MI 48219
- Phone: (313) 592-8132
- Service area: Detroit, MI