LAWN CARE SERVICES · HARTFORD, CT
The Shrub Guys logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%90+13.5Craft & service 20%48+9.6Value 10%44+4.4Momentum 8%71+5.7Track record 7%33+2.3Accountability 5%71+3.6Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

The Shrub Guys

Better than 77% of lawn care services · #6 of 26

4.9★75 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent reviews

Mike12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very efficient and customer-friendly business. They keep on schedule and communicate if any changes are necessary. Alexis provides great customer service.

AnthonyLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Five weeks ago I was notified by my Lawn Care company that I have been using for four years that they were unable to be my company due to the owner having a medical issue. I was very pleased with my previous company. I was referred to The Shrub Guys and I couldn’t be happier. The service has been outstanding, the…

Bailey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kris does a great job. He is dependable, shows up when he says he will, and always leaves the yard looking neat and professional. His prices are fair, and he pays attention to the details. I would definitely recommend Kris to anyone looking for reliable lawn care service.

Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kris and The shrub guys did a fantastic job trimming our shrubs, trees weeding and mulching. Everything went from a spring time mess to sharp and clean. Thank you to Kris for working through the May 90+ degree weather and rain. I look forward to using your services again. 5 stars

Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kris and Alexis are absolutely great to work with. We had some arborvitae installed and their knowledge, follow up and also constant availability has been outstanding. We highly recommend them!

michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I came to these guys frustrated with my old lawn service. The work was great but they would delay lawn care and my lawn looked a mess half the season. From the beginning, Alexis was courteous , patient, and attentive with scheduling. The lawn person (can’t remember his name!) was great and so far they’ve arrived on…

vs category

Blue = The, grey = lawn care services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02023-Q3: 5.00★ (1 reviews)2023-Q4: 3.67★ (3 reviews)2024-Q2: 5.00★ (15 reviews)2024-Q3: 5.00★ (1 reviews)2024-Q4: 5.00★ (1 reviews)2025-Q1: 5.00★ (1 reviews)2025-Q2: 5.00★ (2 reviews)2025-Q3: 5.00★ (15 reviews)2025-Q4: 5.00★ (2 reviews)2026-Q1: 5.00★ (13 reviews)2026-Q2: 5.00★ (6 reviews)2026-Q3: 5.00★ (1 reviews)2023-Q32024-Q32025-Q32026-Q32026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%90+13.5Craft & service 20%48+9.6Value 10%44+4.4Momentum 8%71+5.7Track record 7%33+2.3Accountability 5%71+3.6Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
71
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
90
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
48
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
44
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
71
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
33
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
71

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+10 / −0
Professionalism
+11 / −0
Responsiveness
+10 / −0
Punctuality
+8 / −0
Value
+9 / −0

Compare with