Massage spa · Kansas City, MO · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%81+11.5Replies to reviews 7%65+4.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★192 Google reviews · 12 photos
96%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The SpeakEasy Spa 4.9 out of 5 based on 192 reviews, frequently praising the unique speakeasy atmosphere, clean facilities, and skilled therapists who provide effective relief for pain and tension. Customers highlight the staff's friendliness, punctuality, and ability to accommodate groups or special requests, often noting the value of the experience. However, some low-star reviews criticize the spa for failing to return phone calls or texts promptly and for charging prices higher than advertised.
Google rating: 4.9 out of 5 from 192 reviews (96% five-star).
Reviews on this page: 192 Google reviews (160 with written comments, 7 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 11, 2026.
Service: Massage Therapist serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
The SpeakEasy SpaMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The SpeakEasy Spa: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The SpeakEasy Spa: 91/100 on this factor. Category median: 94.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The SpeakEasy Spa: 81/100 on this factor. Category median: 100.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The SpeakEasy Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The SpeakEasy Spa: 65/100 on this factor. Category median: 73.B
65
Bar = this company · dark tick = category median.
Star ratings
192 Google reviews we collected
4.9of 5
5 stars18496%
4 stars32%
3 stars11%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 160 written reviews
94%praise
Praise14594%
Complaints96%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1826%
Reasonable4667%
Overpriced34%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5234%
Would recommend4227%
Quality & results3321%
Speed & response96%
Communication85%
Price & value64%
Honesty & trust43%
What customers talk about
We read 160 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I am not from the area, but I’d damn near travel just to experience this level of expertise again.”
“If you're looking for something unique, I highly recommend Speakeasy Spa.”
“On his own, Heath deserves 5 stars.”
“To say this was an exceptional experience would be an absolute understatement.”
“- Treatment: This was by far the worst massage I've ever had.”
“Thay evening all 3 of us shared how we all woke up (in seperate houses) the next day feeling great.”
“Massage was exactly what I wanted and they are very good communicating and asking what you are looking for with your experience.”
“Excellent service and good price!”
“My sole complaint was that it was very pricey.”
“She was upfront about how unlikely it might be to accommodate my next-day request, but instead of simply saying they were booked, she continued asking…”
People customers mention
Janee18 reviews
Melody17 reviews
Heath16 reviews
House12 reviews
Felicity9 reviews
Julia6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The SpeakEasy Spa for 4 kinds of job. Pick one to see what they paid and said.
EmilyLocal Guide · 1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Everyone was so nice and accommodating. 10/10 massage! Beautiful and calm atmosphere, Will definitely return!
bailey8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My partner booked a couples massage for my 30th birthday as a surprise. I had the pleasure of being paired with Heath. To say this was an exceptional experience would be an absolute understatement. Heath’s hands were blessed by the massage Gods themselves and then probably dipped in a magic pool that gifts you…
MarciaLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Wonderful people. They accommodated 3 of us in one room. Where you going to go where that happens. Easy to get to, parking steps away. Thay evening all 3 of us shared how we all woke up (in seperate houses) the next day feeling great. We wanted to celebrate 3 different occasions and do it together. Thank you Speakeasy for a memorable and relaxing massage.
Reasonable priceService not listed
Connie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I love Melody I have been coming to her at this spa(Prarie Village)for 8 yrs.She always knows how to massage where my body needs it. Loved it then, love it now. The new ambiance and new place is great and easy to get to. 5 stars!⭐️
Reasonable priceService not listed
Tina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely wonderful experience! I feel like the experience was the best spa I have ever had.
Reasonable priceAnti-aging facial
CandaceLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Oh my oh my! We got a recommendation to come here and showed up same day (they are appointment only) and were fortunate enough to book a same day appointment. The spa is beautiful and staff is exceptional, Heather was so welcoming and so was the owner. My husband and I felt so much lighter afterwards. We had Melody…
Leslie, thank you so much for your glowing review! 😊 We're delighted to hear that you had a wonderful experience at The SpeakEasy Spa. Your kind words mean the world to us, and we can't wait to welcome you back for another relaxing visit. Warm regards!
Annika Brown4 reviewsiTotal number of Google reviews Annika has written across all businesses on Google Maps, not just this one.
Loved this place! So cool and clean and it was a great massage!
Response from the owner · 3 weeks ago
Annika, thank you so much for your wonderful review! 😊 We're delighted to hear that you enjoyed your time at The SpeakEasy Spa and found it to be a cool and clean space. It's fantastic to know that you had a great massage experience with us. We look forward to welcoming you back for more relaxation and rejuvenation soon! 🌟
Emily RomeroLocal Guide · 1 reviewiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Everyone was so nice and accommodating. 10/10 massage! Beautiful and calm atmosphere, Will definitely return!
Response from the owner · 3 weeks ago
Emily, thank you so much for your glowing review! 😊 We're delighted to hear you enjoyed the massage and felt welcomed in our beautiful, calm atmosphere. Our team takes great pride in ensuring every guest has a wonderful experience, and it's heartwarming to know we succeeded with you. We can't wait to welcome you back for another relaxing visit to The SpeakEasy Spa! 🌿✨
bailey chancellor8 reviewsiTotal number of Google reviews bailey has written across all businesses on Google Maps, not just this one.
My partner booked a couples massage for my 30th birthday as a surprise. I had the pleasure of being paired with Heath. To say this was an exceptional experience would be an absolute understatement. Heath’s hands were blessed by the massage Gods themselves and then probably dipped in a magic pool that gifts you relief and relaxation. The amount of care and focus to problem areas I forgot I had was apparent and unforgettable.
I am not from the area, but I’d damn near travel just to experience this level of expertise again.
If you were an athlete or have back and hip pain, THIS is your man. THANK YOU for giving me peace that I haven’t had in years.
Side note- Julia was also wonderful and professional as well. She managed my partners care and was just as fantastic. 10/10 would book again.
Response from the owner · 3 weeks ago
Bailey, thank you so much for sharing your delightful experience with us! 🎉 We're absolutely thrilled that your birthday surprise turned into a memorable and rejuvenating moment. It's wonderful to hear that our team provided the care and focus you needed. Your kind words truly mean the world to us, and we're so grateful you found peace and relaxation here. We can't wait to welcome you back whenever you're in town, and we'll be ready to provide another exceptional experience. Until then, take care and keep those good vibes flowing! 🌟
Marcia DutcherLocal Guide · 9 reviewsiTotal number of Google reviews Marcia has written across all businesses on Google Maps, not just this one.
Wonderful people. They accommodated 3 of us in one room. Where you going to go where that happens. Easy to get to, parking steps away. Thay evening all 3 of us shared how we all woke up (in seperate houses) the next day feeling great. We wanted to celebrate 3 different occasions and do it together. Thank you Speakeasy for a memorable and relaxing massage.
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · 3 weeks ago
Marcia, thank you so much for your wonderful review! 🌟 We're overjoyed to hear that you and your friends had such a memorable experience at The SpeakEasy Spa and felt great the next day. It's our pleasure to accommodate special celebrations and create a relaxing environment for you all to enjoy together. We look forward to welcoming you back for more shared moments and relaxation. Take care! 😊
Connie King8 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
I love Melody I have been coming to her at this spa(Prarie Village)for 8 yrs.She always knows how to massage where my body needs it. Loved it then, love it now. The new ambiance and new place is great and easy to get to. 5 stars!⭐️
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Connie, thank you so much for your heartfelt review and for being such a loyal guest over the years! We're delighted to hear that our team continues to provide the exceptional care you deserve. It's wonderful that you're enjoying our new ambiance and location as well. We can't wait to welcome you back for more relaxing experiences. 🌟
Tyson Williams4 reviewsiTotal number of Google reviews Tyson has written across all businesses on Google Maps, not just this one.
Wow! Before I can even begin talking about this wonderland of a spa, I have to start with the incredible customer service I received from Jennifer, the spa concierge. Listen, if you ever want to know how to deliver exceptional customer service, she’s your teacher! I reached out the day before, hoping to schedule an appointment for a Saturday, and left a voicemail. Within minutes, Jennifer texted me. She was upfront about how unlikely it might be to accommodate my next-day request, but instead of simply saying they were booked, she continued asking questions about what I was looking for. Then, within minutes, another message came through: “Don’t give up on us yet. Melody is checking her schedule.”
Mind you, I wasn’t just requesting a last-minute Saturday appointment—I was specifically requesting Melody. More on her in a moment! As it happened, they already had a wedding party scheduled that same day, yet they still worked to accommodate us. Who does this anymore? Not long after, Jennifer let me know that Melody had agreed to stay late to fit me in. That alone would have been enough. But then Jennifer called again: they’d had a cancellation and could offer us an earlier appointment. We gladly took it.
And then we walked through the doors. You step into another world—one where, for a little while, you feel completely removed from reality. It’s hard to imagine exactly what a “speakeasy spa” might be until you experience it. From the moment you enter, there’s no question that you’ve stepped into a mysterious little escape, tucked away from the rest of the world. The décor makes you feel like you’ve walked onto the set of a mystery novel. Okay, okay…back to the massage!
Jennifer greeted us, and she was everything—and more—than what we had already experienced by phone and text. Warmth, joy, smiles—she’s all of it. We were introduced to our massage therapists, Melody and Mazik, and instantly knew we were in good hands—pun absolutely intended! What immediately stood out about these two was that they first established a sense of connection and trust. They took the time to understand what we wanted, what needed attention, and what we hoped to get from the experience. And then…off we went through the secret door.
This wasn’t simply a massage. Stretching was incorporated into the experience as well, and the level of care and attention was exceptional. As someone who considers massage therapy a regular part of my life, I’ve experienced enough massages to know when someone is simply going through the motions—and when someone truly understands their craft. Melody and Mazik, without question, delivered exceptional treatment.
And as if all of that weren’t enough, they paid attention to the reason we were there. Before we left, champagne was waiting for us in celebration of the occasion. That thoughtful touch was the perfect ending to an already incredible experience. If I could give them 10 stars, I would!
While Jennifer, Melody, and Mazik were the people we interacted with most directly, even Felicity, another therapist, extended the same warmth to us before and after our appointments. That told me something important: the hospitality here isn’t limited to one person—it’s part of the culture.
I will absolutely be scheduling again soon. If you’re looking for an amazing massage, a warm and trustworthy staff, exceptional customer service, and a genuinely unique experience, The Speakeasy Spa is your place. With all gratitude—thank you, Jennifer, Melody, Mazik, Felicity, and the entire Speakeasy Spa team for making our experience so memorable!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · a month ago
Tyson, thank you so much for your incredible review! We're absolutely delighted to hear that your experience at our spa was magical from start to finish. It’s our mission to create a memorable and unique escape for every guest, and we're so glad you felt that. Our team takes great pride in offering exceptional service and creating a welcoming atmosphere, and your kind words truly mean the world to us. We can't wait to welcome you back for another unforgettable experience. Cheers to more relaxing moments! 🥂✨
Tina Marie Bud3 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️ I wish I could give them 10 stars! If you’re in town or live here…….. it’s the most amazing experience that I had to come back and edit my post as it was vague…..
OMG, from the moment I called, the entire experience was spectacular. We had just gotten into town, and they did everything they could to accommodate the three of us, even having therapists stay late so we could all get in.
And the experience itself? AMAZING.
The décor is beautiful, the atmosphere is incredibly relaxing, and the massages were phenomenal. The three of us walked out feeling like rubber bands. 😂 What really impressed us was that each of our services was completely personalized to what we individually needed.
Jenny, a HUGE thank you to you! Not only were you in constant contact making sure everything came together for us, but knowing we were visiting from out of town, you also gave us fantastic recommendations for places to go and things to see around Kansas City. That extra level of kindness and hospitality meant so much.
No joke, my two friends travel through KC often and have already said they’re going back. And me? I’m seriously contemplating how I can arrange a future layover in Kansas City just so I can come back!
Absolutely one of the highlights of our trip. If I could give Speakeasy Spa 10 stars, I would. ❤️
Price assessment: Great price
Services: Service not listed
Payment method: Credit card
Response from the owner · a month ago
Christina, thank you so much for your glowing review! 🌟 We're overjoyed to hear that you had an amazing experience at The SpeakEasy Spa. It’s wonderful guests like you that make our space so special. We look forward to welcoming you back for more relaxation and fun! 😊
Erin Browning1 reviewiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
What a hidden gem! My husband and I enjoyed a couples massage, and the experience was incredible from start to finish.
The moment we arrived, we knew this wasn't your typical spa. The entrance to the spa is hidden behind a bookcase, creating a true speakeasy experience that is both unique and fun. Walking through the secret door instantly set the tone for a relaxing escape and made the entire visit feel special.
The atmosphere was peaceful, intimate, and beautifully designed. Our massage therapists, Melody and Maz were fantastic—professional, attentive, and highly skilled. They customized our massages to our individual needs, and we both left feeling completely relaxed and refreshed.
What really sets Speakeasy Spa apart is the combination of exceptional service and the one-of-a-kind experience. It's not just a massage; it's an experience you'll remember long after you leave.
We visited as part of our anniversary celebration, and it was the perfect way to relax, reconnect, and spend quality time together. If you're looking for something unique, I highly recommend Speakeasy Spa. We can't wait to come back!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Debit card
Response from the owner · a month ago
Erin, thank you so much for sharing your wonderful experience with us! 😊 We're delighted to hear that your anniversary celebration at The SpeakEasy Spa was both relaxing and memorable. It's always our goal to provide a unique and special escape for our guests, and we're so glad you and your husband enjoyed every moment, from the secret entrance to the customized massages. We can't wait to welcome you both back for another unforgettable visit!
