Analyzing 6,839,3896.8M ReviewsFor 19,37919.4K Experts

Experts Reviews · Company report
The SpeakEasy Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%81+11.5Replies to reviews 7%65+4.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

The SpeakEasy Spa

Kansas City, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #92Position by Experts Score among all companies we track in this category. of 158 massage therapists · 4.9★ from 192 Google reviews

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Report card

Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The SpeakEasy Spa is better than 94% of massage therapists.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The SpeakEasy Spa is better than 91% of massage therapists.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The SpeakEasy Spa is better than —% of massage therapists.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The SpeakEasy Spa is better than 81% of massage therapists.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The SpeakEasy Spa is better than 100% of massage therapists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The SpeakEasy Spa is better than 65% of massage therapists.B
65

Reviews for your job

Customers hired The SpeakEasy Spa for 4 kinds of job.

The SpeakEasy Spa for skin treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.40
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$103–$149
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 5 Google reviews tagged “Skin treatments”

LailaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Elegant and luxurious. Melody was magnificent, the entire experience divine; from the moment you enter the beautiful building, walk through the secret entrance and pass by the refreshing waterfall into a tasteful yet glittering reception room. Words can barely convey the relaxation and rejuvenation I received from…

Great priceSkin treatments
Myrye1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

I want to start this review by saying that my massage therapist, Heath, was absolutely amazing. He was personable, professional, courteous, and made me feel completely comfortable throughout my appointment. I had a wonderful massage experience and have absolutely no complaints about him. On his own, Heath deserves 5…

OverpricedSkin treatments
BrettLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jeneé was able to remove chronic pain from 2 areas. She used multiple techniques to solve my issues. It was an amazing experience. Already scheduled my next appointment. I really appreciated Jeneé and Dr Jordan's medical attention.

Reasonable priceSkin treatments
MattLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had the premier massage and facial from Janee’ Poe. This is by far the best experience I have ever experienced! She had the right amount of pressure and educated me along the way. I can't speak enough praises and feel like a whole new person. The studio was very inviting and relaxing. If you want a relaxing and…

Great priceSkin treatmentsHydradermabrasion/HydraFacialService not listed
Leah5 months ago★★★★★

Rating only, no written review.

Reasonable priceSkin treatmentsFacial massageDeep cleansing facial

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 67%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Skin treatments5$103–$149
Facial massage3—
Hydradermabrasion/HydraFacial2—
Basic facial2—

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