Dog day care center · San Gabriel, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%67+16.2Value 14%93+13.2Replies to reviews 7%52+3.7Craft & service penalty49−5.1Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 30%
4.6★★★★★388 Google reviews · 24 photos
86%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Wags Club 4.6 out of 5 based on 388 reviews, with the owner responding to 53% of them. Customers frequently praise the facility’s cleanliness, spacious outdoor areas, and friendly staff who provide consistent communication and flexible scheduling for daycare and boarding. Dogs often return home well-exercised and happy. However, low-star reviews cite concerns regarding billing errors, understaffing, and health issues such as infections or kennel cough, with some alleging that management dismisses these complaints.
Google rating: 4.6 out of 5 from 388 reviews (86% five-star).
Reviews on this page: 388 Google reviews (295 with written comments, 29 with photos).
Owner responses: the business replied to 53% of reviews.
Most recent review: September 19, 2026.
Service: Pet Sitter serving San Gabriel, California.
Data from Google, last updated October 28, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
The Wags ClubPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Wags Club: 76/100 on this factor. Category median: 84.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Wags Club: 67/100 on this factor. Category median: 79.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Wags Club: 49/100 on this factor. Category median: 98.C
49
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Wags Club: 93/100 on this factor. Category median: 93.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Wags Club: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Wags Club: 52/100 on this factor. Category median: 61.C
52
Bar = this company · dark tick = category median.
Star ratings
388 Google reviews we collected
4.6of 5
5 stars33386%
4 stars215%
3 stars41%
2 stars31%
1 star277%
Praise vs complaints
Phrases our text analysis found in 295 written reviews
95%praise
Praise31795%
Complaints155%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2148%
Reasonable2148%
Overpriced00%
Not sure25%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13240%
Would recommend5316%
Price & value3912%
Honesty & trust3912%
Quality & results319%
Speed & response268%
Communication124%
What customers talk about
We read 295 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their staff is so kind and helpful and know every dog that visits.”
“Highly recommend this place if you're looking for a trusted place to send your dog during the work day!”
“Avoid this place.”
“The traffic can be a bit tricky, but it’s so worth it knowing my gentle pups are happy, safe, and lovingly cared for during daycare or overnight stays.”
“Cookie is socialized, plays, and is in trustworthy hands!”
“DO NOT TRUST THIS PLACE PLEASE.”
“I love that there are no cages, and they sleep in beds :-) I also had a great experience when Lexie stayed overnight their recently.”
“DO YOUR RESEARCH ON THIS SKETCHY SPOT THEY TREAT YOUR PETS HORRIBLE!”
“Wags Club made it easy to submit my pups vaccines, schedule a temperament test right away, I was able to have a tour of the facility and begin that week!”
“The team is great with the dogs and easy to communicate with when making arrangements.”
People customers mention
Instagram15 reviews
Abi3 reviews
Justin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Wags Club for 3 kinds of job. Pick one to see what they paid and said.
HHadley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My dog and I love the Wags Club! Their staff is so kind and helpful and know every dog that visits. My dog comes home happy and exhausted. She especially loves the puppy pools and misters. Their communication is excellent. We absolutely love it here!
CCariLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Our dog ADORES Wags Club! The staff is friendly, facility is clean and the yard is huge, and we always know he’s going to be in good hands. Plus, he’s always absolutely exhausted at the end of the day, which is great for our 95 pound, high energy pup. My ONLY wish is that we could have a way to see more pictures/videos during the day!
Reasonable priceDog daycare
AAndrewLocal Guide · 76 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Great hours on weekdays (7-11 OK with minor extra charges), open holidays, with a friendly, very caring and knowledgeable staff.
My dog Bingo has approved this message.
Reasonable priceDog daycare
BBernadetteLocal Guide · 3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I stumbled upon Wags Club on Google when I was looking for a doggie daycare for my 8 month old puppy. She is super social and I didn't want her to be home alone while I was at work all day. Wags Club made it easy to submit my pups vaccines, schedule a temperament test right away, I was able to have a tour of the…
Dog daycare
CClaireLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I am so happy I found the Wag Club since moving to LA. Lexie, my cavalier loves it! The staff are so welcoming and friendly, you can see they clearly love dogs, and Lexie has a great time while there. They all know her name, and her personality. She comes home tired after a day of playing, sunbathing and…
Great priceDog boardingDog daycare
JJai6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been using the wags club for the previous 2 years and can confidently say my dog loves it here. He gets the zoomies the second we turn onto the street! The facilities are clean, they separate small and large dogs, and my dog gets ample play time and attention!
My dog and I love the Wags Club! Their staff is so kind and helpful and know every dog that visits. My dog comes home happy and exhausted. She especially loves the puppy pools and misters. Their communication is excellent. We absolutely love it here!
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding, Dog daycare
Response from the owner · a month ago
We're delighted both you and your pup are enjoying The Wags Club! It's wonderful to hear she comes home with a wagging tail and lasting memories from our facilities. We truly appreciate your lovely words and are thrilled to share in your joy. We look forward to more fun-filled days with her!
C
Cari PittilloLocal Guide · 13 reviewsiTotal number of Google reviews Cari has written across all businesses on Google Maps, not just this one.
Our dog ADORES Wags Club! The staff is friendly, facility is clean and the yard is huge, and we always know he’s going to be in good hands. Plus, he’s always absolutely exhausted at the end of the day, which is great for our 95 pound, high energy pup. My ONLY wish is that we could have a way to see more pictures/videos during the day!
Price assessment: Reasonable price
Services: Dog daycare
Response from the owner · 11 months ago
Thanks a lot for sharing your lovely experience with us! We’re overjoyed that your pup enjoys his time here and that you have peace of mind knowing he’s well cared for. Seeing your high-energy dog happily exhausted is the best compliment we can receive! 😊
A
Andrew RubinLocal Guide · 76 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Great hours on weekdays (7-11 OK with minor extra charges), open holidays, with a friendly, very caring and knowledgeable staff.
My dog Bingo has approved this message.
Price assessment: Reasonable price
Services: Dog daycare
B
Bernadette PreciadoLocal Guide · 3 reviewsiTotal number of Google reviews Bernadette has written across all businesses on Google Maps, not just this one.
I stumbled upon Wags Club on Google when I was looking for a doggie daycare for my 8 month old puppy. She is super social and I didn't want her to be home alone while I was at work all day. Wags Club made it easy to submit my pups vaccines, schedule a temperament test right away, I was able to have a tour of the facility and begin that week! My pup absolutely loves being around all her friends instead of being alone at home. Staff is kind and welcoming. My pup is happy and tired when she gets home and I love that they post daily pics on their socials so we get to see them in action! So happy we found Wags Club!
Services: Dog daycare
Response from the owner · a month ago
We're so happy you came across The Wags Club! It's wonderful to know your puppy is loving her social time with us while you're at work. Your positive feedback about our staff and updates on social media truly makes our day. Excited to keep providing a fun and caring place for your furry friend! 🐶
R
Rebecca Hakim4 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
We love Wags! Cookie is socialized, plays, and is in trustworthy hands!
Price assessment: Great price
Services: Dog boarding, Dog daycare
Response from the owner · a month ago
We're so grateful for your kind words about The Wags Club! Seeing Cookie happy and enjoying playtime with friends makes us smile. Thank you for entrusting us with her care. 🐾
C
Claire CLocal Guide · 18 reviewsiTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
I am so happy I found the Wag Club since moving to LA. Lexie, my cavalier loves it! The staff are so welcoming and friendly, you can see they clearly love dogs, and Lexie has a great time while there. They all know her name, and her personality. She comes home tired after a day of playing, sunbathing and sometimes dipping her paw into the pool to cool off in the summer heat. I love that there are no cages, and they sleep in beds :-) I also had a great experience when Lexie stayed overnight their recently.
Price assessment: Great price
Services: Dog boarding, Dog daycare
Response from the owner · 3 months ago
Hey there! Many thanks for trusting The Wags Club with your furry friend! 😊 We love creating a joyful and safe environment for all our guests. Your feedback brightens our day!
J
Jai Tudor6 reviewsiTotal number of Google reviews Jai has written across all businesses on Google Maps, not just this one.
I have been using the wags club for the previous 2 years and can confidently say my dog loves it here. He gets the zoomies the second we turn onto the street! The facilities are clean, they separate small and large dogs, and my dog gets ample play time and attention!
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · a month ago
Thank you so much for sharing your delightful experience with us! It's wonderful to know that your pup is so excited to visit. We truly value the trust you've placed in us and are committed to providing a fun and safe environment. 🐾
S
Sally5 reviewsiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
My dog loves going there. Staff is warm and affectionate. Good communication. A safe healthy environment.
Services: Dog boarding
Response from the owner · Edited 3 months ago
We're overjoyed to know that your furry friend enjoys their time with us! Our team truly values creating a loving atmosphere for all our canine guests. It's fantastic to hear you appreciate our efforts to keep everything safe and sound. Thanks a lot for sharing your positive experience!
J
Jill Barker10 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
So happy I found Wags Club for my dog! Can't say enough about the environment they provide. My dog can get nervous - especially in new environments. She was rejected at another dog day care because she jumped out of their enclosure. After a weeks of some short visits to acclimate, she's happy to go to Wags & walks right in when we get there.
Price assessment: Great price
Services: Dog daycare
Response from the owner · Edited 3 months ago
We’re so delighted that your pup feels at home here at The Wags Club! Our mission is to provide a comfy and secure place for every dog, even if it means taking those careful steps to adjust. Knowing she now walks right in makes our day! Thanks immensely for your wonderful feedback!
T
Ted White2 reviewsiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
I have been taking my dogs here for both daycare and boarding for the past 4 years and they have just been the best! The staff is friendly and reliable, the admin does great work! I never am worried when my dogs are there!!
Price assessment: Reasonable price
Services: Dog boarding, Dog daycare
Response from the owner · Edited 3 months ago
We genuinely appreciate your loyalty over the past 4 years! It's a joy for us to know you trust our care for your dogs. We're extremely grateful for your kind words about our team; it means a lot to us that you feel confident leaving your furry friends with us! Your satisfaction is our greatest reward.
