Garage door supplier · Irving, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★850 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for rapid response times, same-day availability, and fair pricing for services like spring replacement, opener installation, and full door systems. Reviews highlight efficient repairs, clear communication, and an owner who often handles work personally without attempting upsells. However, a small number of low-star reviews cite missed appointments with poor follow-up, while others describe pricing as excessive for minor fixes or report unresolved alignment issues after repairs.
Google rating: 5.0 out of 5 from 850 reviews (99% five-star).
Reviews on this page: 850 Google reviews (791 with written comments, 121 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 7, 2026.
Service: Garage Door Repair Service serving Irving, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Xperts Garage Door repair: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Xperts Garage Door repair: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Xperts Garage Door repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Xperts Garage Door repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Xperts Garage Door repair: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
850 Google reviews we collected
5.0of 5
5 stars84499%
4 stars20%
3 stars00%
2 stars10%
1 star30%
Praise vs complaints
Phrases our text analysis found in 791 written reviews
99%praise
Praise1,75199%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3346%
Reasonable3549%
Overpriced11%
Not sure34%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response50729%
Staff & attitude34420%
Quality & results30317%
Would recommend27616%
Price & value19711%
Communication714%
Honesty & trust654%
What customers talk about
We read 791 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Technician arrived to my Lake Highlands home in less than an hour, quickly assesses the fix, quoted a reasonable price for parts and labor and got to…”
“Very helpful, worth the price to ensure safety and long term stability for the door.”
“Same day service—prompt, professional and high-quality work.”
“I paid over $900 and my garage door is not working properly.”
“I look forward to working with Garage xperts in the future and would recommend them to friends and family.”
“I will never recommend this company.”
“…hlands home in less than an hour, quickly assesses the fix, quoted a reasonable price for parts and labor and got to work right away on the fix.…”
“…him only 15 min to fix and charged me $300, in my opinion it was way overpriced for the service and time they spent.…”
“Installation was done in less than 30 minutes, stuck around to recheck safety elements and make adjustments and explained everything clearly along the way.”
“Lighting fast response time, honest assessment of the problem without any attempt to upsell and an incredibly fair price!”
People customers mention
Nathan95 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Xperts Garage Door repair for 4 kinds of job. Pick one to see what they paid and said.
Kurt7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I called them for a second opinion as I had a quote from a competitor to replace our garage door. The competitor said 3-4,weeks to get the new door in from the manufacturer. Nathan said he could do it in less than a week. He did and his crew was great. Very happy with the outcome.
Reasonable priceGarage door consultation
BrianLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Called after 6pm on a Tuesday when my torsion spring broke, leaving door in down position and cars stuck inside. Technician arrived to my Lake Highlands home in less than an hour, quickly assesses the fix, quoted a reasonable price for parts and labor and got to work right away on the fix. Installation was done in…
Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
L2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Nathan was great! He replaced our garage door opener and we could not be more satisfied! Call him - you will not be disappointed!
Reasonable priceGeneral repairs & installation
DoviLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amazing service! Lighting fast response time, honest assessment of the problem without any attempt to upsell and an incredibly fair price! Will never use another garage door repair company!
Great priceGeneral repairs & installation
Simon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nathan was great. He showed up within two hours of our call and was fast and efficient, fixing our issue within fifteen minutes. He was very knowledgeable, and the price was very reasonable. Highly recommend
Great priceGarage door consultationGeneral repairs & installation
John2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I worked with Nathan on a new garage door system. The experience and customer service he provided was amazing. He was helpful and delivered the expectations he promised. I look forward to working with Garage xperts in the future and would recommend them to friends and family.
I called them for a second opinion as I had a quote from a competitor to replace our garage door. The competitor said 3-4,weeks to get the new door in from the manufacturer. Nathan said he could do it in less than a week. He did and his crew was great. Very happy with the outcome.
Price assessment: Reasonable price
Services: Garage door consultation
Response from the owner · 2 weeks ago
Hello Kurt Twining!
Thank you for your great review! We're glad Nathan and our team provided fast, reliable service at a reasonable price. We truly appreciate your trust and support!
Brian J. MatosLocal Guide · 43 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Called after 6pm on a Tuesday when my torsion spring broke, leaving door in down position and cars stuck inside. Technician arrived to my Lake Highlands home in less than an hour, quickly assesses the fix, quoted a reasonable price for parts and labor and got to work right away on the fix. Installation was done in less than 30 minutes, stuck around to recheck safety elements and make adjustments and explained everything clearly along the way. Was back to full function by 8pm that same evening. Very helpful, worth the price to ensure safety and long term stability for the door.
Price assessment: Reasonable price
Services: Garage door consultation, Customer support, General repairs & installation
Response from the owner · 2 weeks ago
Brian, getting your cars out and your door safely back in service that same evening was exactly the priority. We’re glad the technician could assess the broken torsion spring quickly, explain the repair clearly, and take the time to recheck the safety settings before leaving. The Xperts Garage Door repair appreciates you trusting us with an after-hours emergency at your Lake Highlands home.
L Bushart2 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Nathan was great! He replaced our garage door opener and we could not be more satisfied! Call him - you will not be disappointed!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 2 weeks ago
Nathan will be happy to know the new garage door opener is working out so well. We’re grateful for the recommendation and for choosing The Xperts Garage Door repair.
Rachel Adlerstein8 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Excellent and prompt service for a very fair price!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 3 weeks ago
Hello Rachel Adlerstein!
Thank you so much for the great review! We’re glad you were happy with our prompt service and reasonable pricing. We truly appreciate you choosing The Xperts Garage Door Repair for your repairs and installation needs. We look forward to helping you again whenever you need us!
Dovi AdlersteinLocal Guide · 21 reviewsiTotal number of Google reviews Dovi has written across all businesses on Google Maps, not just this one.
Amazing service! Lighting fast response time, honest assessment of the problem without any attempt to upsell and an incredibly fair price! Will never use another garage door repair company!
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 3 weeks ago
Hello Dovi Adlerstein!
Thank you so much for the wonderful review! We’re glad you appreciated our fast response, honest assessment, and fair pricing. At The Xperts Garage Door Repair, we believe in providing reliable solutions without unnecessary upselling. We truly appreciate your trust and look forward to being your go-to team for any future garage door repairs or installations!
Simon Harland3 reviewsiTotal number of Google reviews Simon has written across all businesses on Google Maps, not just this one.
Nathan was great. He showed up within two hours of our call and was fast and efficient, fixing our issue within fifteen minutes. He was very knowledgeable, and the price was very reasonable. Highly recommend
Price assessment: Great price
Services: Garage door consultation, General repairs & installation
Response from the owner · a month ago
Simon, Nathan will appreciate hearing that his quick response, efficient work, and clear expertise made the repair so straightforward. Thanks for the strong recommendation.
John Szczsponik2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I worked with Nathan on a new garage door system. The experience and customer service he provided was amazing. He was helpful and delivered the expectations he promised. I look forward to working with Garage xperts in the future and would recommend them to friends and family.
Response from the owner · a month ago
Nathan will be glad to hear his helpful service and follow-through made your new garage door system project go so smoothly. We appreciate the recommendation and look forward to helping again down the road.
Charles Moreland2 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Charles, we’re happy to hear you had such a great experience with your garage door repair. Your five-star rating means a lot to our team, and we’ll be here whenever you need a hand.
Molly Long6 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Nathan, the owner, was awesome. He was able to come last minute, on a Sunday, and help get my rolling gate working again. Highly recommend!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a month ago
Molly, we’re glad Nathan could make time on a Sunday and get your rolling gate working again when you needed help most. Your recommendation means a lot, and we’ll be ready if you ever need us again.
John S13 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Great experience with Xperts Garage Door repair! Few hours after calling, Nathan arrived to diagnose the problem and offer a solution. The entire experience from initial call to repairs were outstanding. Highly recommend Xperts Garage Door Repair!
Response from the owner · a year ago
Hello John!
Thank you so much for the kind words! We're thrilled to hear you had a great experience with Xperts Garage Door Repair. Daniel and the team always strive to provide prompt, clear, and professional service from start to finish. Your recommendation means a lot to us! If you ever need anything in the future, don’t hesitate to reach out.
