Appliance repair service · Fowler, MI · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%36+19.6Reliability 24%1+0.2Value 14%88+12.4Replies to reviews 7%8+0.6Craft & service penalty72−2.8Momentum penalty0−10Experts Score= 20Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.20SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 31 dishwasher repair servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★271 Google reviews · 6 photos
89%five-star reviews
3.18★last 12 monthsiAverage stars on reviews from the last 12 months only.
27.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Thompson's Appliance Repair 4.6 out of 5 based on 271 reviews. Positive feedback highlights same-day service for fridges, dryers, and ovens, noting reasonable pricing and knowledgeable diagnostics that often avoid unnecessary part replacements. However, a recurring criticism involves missed appointments and poor communication, with several customers reporting that the business failed to return calls or refund advance payments for parts that were never installed.
Google rating: 4.6 out of 5 from 271 reviews (89% five-star).
Reviews on this page: 271 Google reviews (237 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 13, 2026.
Service: Dishwasher Repair Service serving Fowler, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Thompson's Appliance RepairDishwasher Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thompson's Appliance Repair: 36/100 on this factor. Category median: 86.D
36
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thompson's Appliance Repair: 1/100 on this factor. Category median: 81.F
1
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thompson's Appliance Repair: 72/100 on this factor. Category median: 94.B
72
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thompson's Appliance Repair: 88/100 on this factor. Category median: 97.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thompson's Appliance Repair: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thompson's Appliance Repair: 8/100 on this factor. Category median: 88.F
8
Bar = this company · dark tick = category median.
Star ratings
271 Google reviews we collected
4.6of 5
5 stars24089%
4 stars21%
3 stars00%
2 stars31%
1 star2610%
Praise vs complaints
Phrases our text analysis found in 237 written reviews
95%praise
Praise51295%
Complaints295%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
67%fair
Great price00%
Reasonable250%
Overpriced125%
Not sure125%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13725%
Staff & attitude10920%
Would recommend8315%
Price & value6813%
Quality & results5811%
Honesty & trust479%
Communication397%
What customers talk about
We read 237 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Adolf had great customer service and was able to repair my fridge the same day.”
“He took advance money from me for parts but never showed up or refunded my money.”
“Adolph was super professional, reasonable and friendly.”
“I highly recommend them for any appliance repair you may have.”
“The owner Adolph, does not keep his appointments, does not communicate, and will not return your payment.”
“It was a simple fix, and he charged me a very reasonable price.”
“Was quoted a certain price on phone by Adolph for the "service call fee" which is the fee they charge just to come out and look.”
“Great company came out on a Sunday and fixed everything in 15 minutes such a blessing great customer service and very professional”
“Put 2 expensive parts on our refrigerator and it didn't fix the problem.”
“Their honesty is what made me call them back for service.”
“FRAUD ALERT ********”
“They walked me through what can be done on my own, even going as far as finding what parts I need and where I can get them at the lowest price locally.”
“I understand getting caught up at another job, but the lack of communication is absurd.”
People customers mention
Adolph23 reviews
Dave9 reviews
Adolf8 reviews
Hass5 reviews
Samsung3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Thompson's Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Ahmad1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
FRAUD ALERT ********
This is guy is a thief. He took advance money from me for parts but never showed up or refunded my money. I talked to one of his employees who stopped working for him because he did not pay him for moth and owed him more than 4000$. Please spread this fraud alert to your friends and family to not to call him for work.
Paid $450–500Not sure
Frank4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
I couldn't agree more with some of the recent reviews. Put 2 expensive parts on our refrigerator and it didn't fix the problem. Promised a refund on the parts. Now Adolph won't answer my calls or texts. Find someone else to work on your appliances.
FRAUD ALERT ********
This is guy is a thief. He took advance money from me for parts but never showed up or refunded my money. I talked to one of his employees who stopped working for him because he did not pay him for moth and owed him more than 4000$. Please spread this fraud alert to your friends and family to not to call him for work.
Price assessment: Not sure
Price: $450–500
Repair wait time: 4+ hr
Frank Witte4 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
I couldn't agree more with some of the recent reviews. Put 2 expensive parts on our refrigerator and it didn't fix the problem. Promised a refund on the parts. Now Adolph won't answer my calls or texts. Find someone else to work on your appliances.
Price assessment: Overpriced
Price: $450–500
NYNA NOIR3 reviewsiTotal number of Google reviews NYNA has written across all businesses on Google Maps, not just this one.
Such a great experience! Adolph was super professional, reasonable and friendly. We will most definitely use them again. If you are looking for appliance repair Thai is the company to call.
Ahmad ALocal Guide · 37 reviewsiTotal number of Google reviews Ahmad has written across all businesses on Google Maps, not just this one.
Adolf came out on February 5th to look at my double oven and said I needed a control panel. I had to pay for the part ahead of time 75% of the balance owed and said I would pay the remainder once the work was done. Most companies would have the money to pay for a part before they charge you for it. Anyway, on March 27th with no control panel and many excuses. I seen reviews that said he never showed up after taking money for parts and even asked him about those reviews and he said at that time he was going through a rough patch. I trusted him. To date, no answers to phone calls and no replies.
Stacey Maxwell4 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
DO NOT USE THIS APPLIANCE REPAIR COMPANY! I would give no stars if it was an option. The owner Adolph, does not keep his appointments, does not communicate, and will not return your payment. We called Thompson's last July to come out and replace the ignitors in our our gas double oven. He replaced both. One month later the bottom oven blew the circuit breaker and would not ignite. Adolph came back out ordered part after part and never fixed our issue. I was told there was up to one year to receive a refund for the parts, but the service call would not be refunded. This repair timeline stretched from August 2025 - December 2025 as he would continuously make return appointments and then no call, no show. I finally ordered a new stove and contacted Adolph to pick up the parts for refund. It took weeks but he finally came to collect the part on 2/14/26 and said he would have the refund money to us within 3-5 business days. As of this writing, 3/26/26 he no longer answers our phone calls and has not refunded our money. If you are having appliance issues, I would recommend calling ANY other company.
Ione SkaggsLocal Guide · 32 reviewsiTotal number of Google reviews Ione has written across all businesses on Google Maps, not just this one.
Excellent and knowledgeable service , willing to go the extra mile! Repaired my 1950’s vintage GE oven and stove! Highly Recommend!
Update: 2/2026 Thompson’s just repaired my Bosch dishwasher. Reasonable, fast and good caring attitude!!! 👍🏽
Dan Cameron5 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
