Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%36+19.6Reliability 24%1+0.2Value 14%88+12.4Replies to reviews 7%8+0.6Craft & service penalty72−2.8Momentum penalty0−10Experts Score= 20Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.20SCOREThompson's Appliance Repair
Fowler, MI · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.6★ from 271 Google reviews
Report card
Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thompson's Appliance Repair is better than 36% of dishwasher repair services.D
36
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thompson's Appliance Repair is better than 1% of dishwasher repair services.F
1
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thompson's Appliance Repair is better than 72% of dishwasher repair services.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thompson's Appliance Repair is better than 88% of dishwasher repair services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thompson's Appliance Repair is better than 0% of dishwasher repair services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thompson's Appliance Repair is better than 8% of dishwasher repair services.F
8
Reviews for your job
Customers hired Thompson's Appliance Repair for 8 kinds of job.
Thompson's Appliance Repair for oven repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 14
All 7 Google reviews tagged “Oven repair”
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Appointment was on time and efficient. Fixed our oven in one visit. I will use this company in the future for repairs.
Oven repair+ Responsiveness+ Punctuality+ Quality
Monica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I has used Thompson Appliance Repair before and they were great. So, when I wanted to have all my appliances checked I called them. Adolph came promptly, diagnosed problems with my dryer, refrigerator and oven. He gave me good advice about the oven part replacement and helped me make a good decision on that.…
Dryer repairOven repairRefrigerator repair+ Responsiveness+ Quality+ Professionalism
Julian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Thompson’s Appliance Repair provides great service and knowledgeable about household appliances. Highly recommend them.
Oven repair+ Responsiveness+ Quality+ Professionalism
ConorLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Friendly helpful and timely. Will use again
Oven repair+ Quality
Cheryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Very professional, courteous, efficient. Very pleased.
Oven repair+ Responsiveness+ Punctuality+ Professionalism
Cindy3 years ago★★★★★
Rating only, no written review.
Dryer repairOven repairWashing machine repair+ Punctuality+ Professionalism
Cara4 years ago★★★★★
Rating only, no written review.
Dryer repairOven repairWashing machine repair+ Responsiveness+ Professionalism
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 50%Overpriced 25%Not sure 25%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dryer repair | 29 | $146–$327 |
| Washer/dryer repair | 27 | $137–$360 |
| Washing machine repair | 19 | $114–$365 |
| Refrigerator repair | 8 | $295–$614 |
| Refrigerator/freezer repair | 7 | $132–$427 |
| Oven repair | 7 | $271–$536 |
| Dishwasher repair | 6 | $153–$353 |
| Stove, cooktop & oven repair | 6 | $196–$453 |
