Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts

Experts Reviews · Company report
Thompson's Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%36+19.6Reliability 24%1+0.2Value 14%88+12.4Replies to reviews 7%8+0.6Craft & service penalty72−2.8Momentum penalty0−10Experts Score= 20Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.20SCORE

Thompson's Appliance Repair

Fowler, MI · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.6★ from 271 Google reviews

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Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thompson's Appliance Repair is better than 36% of dishwasher repair services.D
36
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thompson's Appliance Repair is better than 1% of dishwasher repair services.F
1
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thompson's Appliance Repair is better than 72% of dishwasher repair services.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thompson's Appliance Repair is better than 88% of dishwasher repair services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thompson's Appliance Repair is better than 0% of dishwasher repair services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thompson's Appliance Repair is better than 8% of dishwasher repair services.F
8

Reviews for your job

Customers hired Thompson's Appliance Repair for 8 kinds of job.

Thompson's Appliance Repair for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 17

All 7 Google reviews tagged “Refrigerator/freezer repair”

Ark3314Local Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent customer service. Last year, I had an issue with my dishwasher and microwave. Adolph came out to see what was going on and found the dishwasher was an easy fix however the microwave needed a part. I had another issue this year with my fridge and I called them again for service. Their honesty is what made…

Reasonable priceDishwasher repairRefrigerator/freezer repairMicrowave repair
JessLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was very kind, patient and professional. Replaced the fan on my GE fridge when I was on time crunch. Would recommend.

Refrigerator/freezer repair+ Responsiveness+ Quality+ Professionalism
Thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

QUALITY APPLIANCE REPAIRS AT A VERY REASONABLE PRICE My family, friends, and neighbors have been using Thompson’s Appliance Repair for over 15 years to repair washers, dryers, refrigerators, microwaves, and ovens. Over the past thirty-years, I have probably used a dozen appliance repair companies as I have lived in…

Dishwasher repairDryer repairFreezer repair+ Responsiveness+ Punctuality+ Quality
Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prompt response and excellent service. Very knowledgeable, friendly, willing to explain what needed to be done, and professional. I have used Thompson’s Repair three times now and have been very satisfied and grateful for the service each time!

Dryer repairRefrigerator/freezer repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
Melissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Edited review: The owner of Thompson's called me yesterday to discuss the situation. He was very pleasant and explained that he had a bad round of luck, that included a former employee and the inability to hear voicemails. After discussing this, he agreed to my request of refunding the money that I pre-paid for…

Refrigerator/freezer repair+ Responsiveness+ Professionalism
Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used them multiple times for different appliances. Always on time, always quality work and always fixed right the first time

Dishwasher repairRefrigerator/freezer repairWasher/dryer repair+ Quality
KirkLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Freezer repairRefrigerator/freezer repair+ Responsiveness

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 50%Overpriced 25%Not sure 25%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair29$146–$327
Washer/dryer repair27$137–$360
Washing machine repair19$114–$365
Refrigerator repair8$295–$614
Refrigerator/freezer repair7$132–$427
Oven repair7$271–$536
Dishwasher repair6$153–$353
Stove, cooktop & oven repair6$196–$453

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