Counselor · Morton Grove, IL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%67+42.6Reliability 28%55+15.5Replies to reviews 8%100+8.2Momentum penalty32−6.8Experts Score= 60Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 40 marriage counselorsiPosition by Experts Score among all companies we track in this category. · better than 15%
4.7★★★★★64 Google reviews · 1 photos
88%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Thriveworks Counseling & Psychiatry Chicago at a glance
Google reviewers rate Thriveworks Counseling & Psychiatry Chicago 4.7 out of 5 based on 64 reviews, with the owner responding to all feedback. Positive comments highlight professional, empathetic therapists who provide practical tools for anxiety, trauma, and family issues, while noting easy scheduling and efficient Zoom access. However, low-star reviews cite a pattern of billing disputes, including unauthorized charges and insurance errors, alongside instances of missed appointments and poor communication when clients attempted to resolve these issues.
Google rating: 4.7 out of 5 from 64 reviews (88% five-star).
Reviews on this page: 64 Google reviews (50 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: March 26, 2026.
Service: Marriage Counselor serving Morton Grove, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other marriage counselors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
This companyMarriage Counselors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thriveworks Counseling & Psychiatry Chicago: 67/100 on this factor. Category median: 81.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thriveworks Counseling & Psychiatry Chicago: 55/100 on this factor. Category median: 75.C
55
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thriveworks Counseling & Psychiatry Chicago: 32/100 on this factor. Category median: 100.D
32
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thriveworks Counseling & Psychiatry Chicago: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
64 Google reviews we collected
4.7of 5
5 stars5688%
4 stars46%
3 stars00%
2 stars00%
1 star46%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
90%praise
Praise4690%
Complaints510%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1631%
Would recommend1529%
Quality & results612%
Honesty & trust612%
Speed & response48%
Communication48%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is professional, deeply empathetic, and truly listen to my concerns.”
“I would recommend her to anyone that wants to be well mentally.”
“I have had a wonderful experience with my Therapist Pamela Murino.”
“It was the most horrible dr appointment I ever had.”
“She is down to earth, dependable and I do not feel judged during sessions.”
“The process has been extremely easy and efficient logistically and my sessions have been exactly what I need.”
“Thompson-Keene was very professional and easy to talk to.”
People customers mention
Beaston6 reviews
Jessica6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDiann1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I have had a wonderful experience with my Therapist Pamela Murino. She is professional, deeply empathetic, and truly listen to my concerns. I've gained practical tools that have made a significant difference in my life. Highly recommended!
NNick8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★
This company will lie to you and steal your money they took 320 dollars from me without me saying it was okay then they won't give me my money back this company is not here to help you they will rip you off and tell you lies
KKeisha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My therapist is highly skilled, and I benefit from each session with her. I came to Ms. Nina traumatized and in a constant loop of suffering. I had a previous therapist that did more damage than good. Ms. Nina is helping me to heal from all the pain and trauma that I've experienced. I can feel the difference within…
KKevin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
It was the most horrible dr appointment I ever had. I could have died. May seek legal advice
MMonica6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Amber Williams is an awesome therapist she helps me & listens to me she gives me great advice to what Ineed to learn to rekax,
BBelinda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ms. Thompson-Keene was very professional and easy to talk to. She was patient and listened intently to what I said, making noted without me feeling she was not listening. She asked about things I spoke of early and was so kind. 5 stars in my book
I have had a wonderful experience with my Therapist Pamela Murino. She is professional, deeply empathetic, and truly listen to my concerns. I've gained practical tools that have made a significant difference in my life. Highly recommended!
Response from the owner · 7 months ago
Hi Diann! We really appreciate you taking a moment to share your thoughts with us. We’re thrilled to hear that you felt supported and cared for. Your feedback means so much, and we want to thanks for placing your trust in us!
N
Nick Long8 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
This company will lie to you and steal your money they took 320 dollars from me without me saying it was okay then they won't give me my money back this company is not here to help you they will rip you off and tell you lies
Response from the owner · 11 months ago
Hello Nick, thank you for sharing your experience with us and bringing this to our attention. Our goal is always for clients to have a positive experience, and we're disheartened to learn about the frustrations you faced with billing. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
K
Keisha Wilson1 reviewiTotal number of Google reviews Keisha has written across all businesses on Google Maps, not just this one.
My therapist is highly skilled, and I benefit from each session with her. I came to Ms. Nina traumatized and in a constant loop of suffering. I had a previous therapist that did more damage than good. Ms. Nina is helping me to heal from all the pain and trauma that I've experienced. I can feel the difference within myself since starting therapy. I highly recommend Ms. Nina.
Response from the owner · a year ago
Hi Keisha! We really appreciate you taking a moment to share your thoughts with us. We’re thrilled to hear that you felt supported and cared for. Your feedback means so much, and we want to thanks for placing your trust in us!
K
Kevin Pryor2 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
It was the most horrible dr appointment I ever had. I could have died. May seek legal advice
Response from the owner · a year ago
Hi Kevin, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
D
Debra CrockettLocal Guide · 35 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Hi Debra! Thank you for taking the time to leave a review. We're delighted that you had a positive experience with us! We look forward to working with you on your journey.
X
Xavier AbdullahLocal Guide · 18 reviewsiTotal number of Google reviews Xavier has written across all businesses on Google Maps, not just this one.
Hello Xavier, we're absolutely delighted to hear about your positive experience with our services! It’s feedback like yours that inspires us. We look forward to continuing to support you 😄
U
U.S Marines2 reviewsiTotal number of Google reviews U.S has written across all businesses on Google Maps, not just this one.
Thank you for your thoughtful feedback—we’re so glad to hear that your counseling experience was both wonderful and helpful. It means a lot to us to know we’re making a positive impact, and we’re honored to be part of your journey.
M
Monica bevely6 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Kimberly always has a fresh perspective on issues and how to address them best.
Response from the owner · a year ago
Hi Liz! Thank you for taking the time to leave a review. We are so happy to hear about your positive experience with your therapist! We look forward to continuing to support you!
