Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts
Google reviewers rate Thriveworks Counseling & Psychiatry El Paso 4.6 out of 5 stars based on 102 reviews, with the owner responding to 99% of them. Clients frequently praise the professionalism, empathy, and effectiveness of their therapists, noting that virtual appointments and weekend availability accommodate busy schedules. However, some lower-rated reviews cite issues with provider punctuality, including no-shows and delays, as well as concerns about communication quality, technical difficulties during sessions, and the cost of services.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
102 Google reviews we collected
Phrases our text analysis found in 57 written reviews
How often each topic comes up in the written reviews
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is very kind and helpful, one of the best therapy experiences I have had.”
“I won’t post her name but she was very rude and as someone who is seeking an internship she made it clear she had no desire to not speak with me and i…”
“He is highly recommend by me for any matters you need to deal with in life and discuss with.”
“I definitely would not recommend pursuing help with this establishment at least the provider I had unluckily been placed with was not adequate in seve…”
“The process is easy and efficient - with my busy schedule, I love that appointments are virtual.”
“…eastern time and when we logged in we waiting for 15 minutes and she never showed up…”
“Our sessions continue to help me explore new opportunities to communicate effectively and share my thoughts openly with my family and friends.”
“Very thorough and answered all me questions”
“I can honestly say that in 4 decades I have never met a better more practical and down to earth counselor on the planet (secular and Non-secular couns…”
praise complaint · found by our text analysis, Google review wording unchanged.
Kia helped me feel seen as I was going through grief. She is very kind and helpful, one of the best therapy experiences I have had.
I was skeptical at first. My therapist has been what I need for years. But my generation doesn't believe in therapy. Just walk it off was we were told and other things like real men don't cry. If it wasn't for my therapist Janet Lawrence, I would not be here today. I am making progress and my outlook on life is better.
Her first impression was great and spot on , dove right into the underlying issues with questions and handled the focus points between both , my spouse and myself which is great, felt comfortable enough to just meet and walk right into discussion.
Very grateful to have Ngoasong as my provider. She’s attentive, passionate and extremely patient with me during our sessions. I feel confident in her ability to help me
Our therapist has been direct and professional. We have made great strides in a short amount of time. I realize that we have a ways to go but thus far I am optimistic about our future.
The therapist they found for me is exactly what I was looking for. I have experienced a lot of life changes and need someone to push me to learn new coping strategies.
4.6 ★★★★★ 102 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kia helped me feel seen as I was going through grief. She is very kind and helpful, one of the best therapy experiences I have had.
Hi Mackenzie, thank you for sharing this. We're glad Kia could be a steady presence for you during such a hard time.
I was skeptical at first. My therapist has been what I need for years. But my generation doesn't believe in therapy. Just walk it off was we were told and other things like real men don't cry. If it wasn't for my therapist Janet Lawrence, I would not be here today. I am making progress and my outlook on life is better.
Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us.
Yvonne is excellent and caring.
Hello Duane, thank you for your kind words! We’re so happy to hear about your experience with your therapist
Excellent advice!
Hi Cheryl! Thank you for your amazing review—it’s feedback like yours that inspires us. We're thrilled that you had a positive experience with us and we look forward to continuing to support you!
Her first impression was great and spot on , dove right into the underlying issues with questions and handled the focus points between both , my spouse and myself which is great, felt comfortable enough to just meet and walk right into discussion.
Hi John! Thank you for taking the time to leave a review. We’re so glad to hear you enjoyed our services. We look forward to working with you on your journey 💛
Very friendly and professional
Thank you so much Veronica for taking the time to leave this awesome review. We're delighted that you had a positive experience with us. We look forward to working with you on your journey.
Very grateful to have Ngoasong as my provider. She’s attentive, passionate and extremely patient with me during our sessions. I feel confident in her ability to help me
Hi E Jae! We really appreciate you taking a moment to share your thoughts with us. It's fantastic to hear about your great experience with your therapist! We're honored to have been a part of your journey towards growth and well-being.
Our therapist has been direct and professional. We have made great strides in a short amount of time. I realize that we have a ways to go but thus far I am optimistic about our future.
Hello Sarah! Thank you for brightening our day with your kind review! Your feedback inspires us to offer consistently exceptional care. We’re excited to support you on your path forward!
The therapist they found for me is exactly what I was looking for. I have experienced a lot of life changes and need someone to push me to learn new coping strategies.
Thank you so much Andria for taking the time to leave this awesome review. We're delighted that you had a positive experience with us. We look forward to working with you on your journey.
I love my counselor Laura Stark. This is my first time ever in Counseling, though I've needed help a long time. I'm nearly 63 yrs old. Mental health is a real problem for people of all ages.. This is only my second week. So I'll be doing this for the rest of time here on planet Earth. But, it will make it easier to manage my way around the pitfalls easier. So, I'm game
Hi Robin! Thank you for your amazing review—it’s feedback like yours that inspires us. We're thrilled that you had a positive experience with us and we look forward to continuing to support you!
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Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts
