Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts
Reviewers highlight the facility's welcoming atmosphere and professional staff who provide attentive, empathetic counseling for individuals, couples, and families. Clients frequently praise the therapists' listening skills, insight, and ability to offer practical guidance. However, recurring criticism involves administrative difficulties, specifically instances where appointments were canceled due to therapist availability mismatches without follow-up communication or refunds, as well as issues with the billing process and voicemail functionality.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
38 Google reviews we collected
Phrases our text analysis found in 23 written reviews
How often each topic comes up in the written reviews
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jennifer was very professional and extremely easy to share with and talk too.”
“…eir clients in the past and they were very supportive of my work and I recommend them to anyone in need of their services.…”
“I had a wonderful experience with my son and his counselor.”
“On a side note, your billing system is less than desirable.”
“She has really started to make me think in a different light around trust issues I have had for all my life.”
“I was new to therapy and they were able to get me an appointment immediately with Kay, whom I recommend highly.”
“I explained our situation and was promised a returned call with information to an appropriate therapist.”
praise complaint · found by our text analysis, Google review wording unchanged.
Thriveworks is great therapy access point for you and you’re partner if your looking for couples counseling, we are only on our 3rd session and I can start to see a difference!! Definitely recommend
I had a very good experience with Shelly She was attentive..Made good recommendations.
Our Therapist totally understands the family dynamics and is excellent in her listening skills. We really appreciate the insight she’s giving us.
Shelly Ehmann is great! She has really started to make me think in a different light around trust issues I have had for all my life. I'm really starting to understand why.
Fantastic experience! Jennifer is exactly who I need at this time of my life. She has given me great advice on my immediate needs. I'm very grateful for her. Thank u
Shelly is great. Shelly offers suggestions, makes you think and is very understanding. On a side note, your billing system is less than desirable. I feel It would be a better practice to wait for the insurance company to provide the explanation of benefits within the 30 days, which is standard rather than billing…
4.7 ★★★★★ 38 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This was a very good session
Hi Patty, we're happy to hear you had a good experience with our counseling services! We’re so grateful to be part of your journey.
Quality service, highly recommended!
Hi Tim, thank you for your kind words! We are so glad you had a great experience with our services.
Thriveworks is great therapy access point for you and you’re partner if your looking for couples counseling, we are only on our 3rd session and I can start to see a difference!! Definitely recommend
Appreciate you sharing this, Mandy. Three sessions in and already noticing a shift says a lot about the work you two are putting in together.
I had a very good experience with Shelly She was attentive..Made good recommendations.
Appreciate you sharing this, Dona. Sounds like Shelly really took the time to understand what you needed.
Our Therapist totally understands the family dynamics and is excellent in her listening skills. We really appreciate the insight she’s giving us.
Hi Polly, thank you for sharing this. Glad your therapist has such a strong grasp of your family dynamics and offers insight that feels genuinely helpful.
Shelly Ehmann is great! She has really started to make me think in a different light around trust issues I have had for all my life. I'm really starting to understand why.
Hello Shane, we're absolutely delighted to hear about your positive experience with our services! It’s feedback like yours that inspires us. We look forward to continuing to support you 😄
very helpful today.
Hi Abby, thank you for your feedback. We’re sorry to hear your sessions haven’t fully met your expectations yet, and we appreciate you sharing your experience.
Fantastic experience! Jennifer is exactly who I need at this time of my life. She has given me great advice on my immediate needs. I'm very grateful for her. Thank u
Thank you so much Janis for taking the time to leave this awesome review. We're delighted that you had a positive experience with us. We look forward to working with you on your journey.
Shelly is great. Shelly offers suggestions, makes you think and is very understanding. On a side note, your billing system is less than desirable. I feel It would be a better practice to wait for the insurance company to provide the explanation of benefits within the 30 days, which is standard rather than billing the client the day after the appointment for the full rate and then later, providing the credit. This is being done even though insurance eligibility is verified prior to the first appointment.
Hi Joy! Thank you for taking the time to leave a review. We're delighted that you had a positive experience with us! We look forward to working with you on your journey.
This was my intake appointment and it went very well.
Hi Debra! Thank you for taking the time to leave a review. We're delighted that you had a positive experience with us! We look forward to working with you on your journey.
Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts
