Auto repair shop · Tigard, OR · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%46+11.2Value 14%75+10.6Replies to reviews 7%55+3.9Craft & service penalty78−2.2Momentum penalty91−0.9Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#127 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 12%
4.8★★★★★128 Google reviews · 5 photos
92%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
14.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tigard Auto Service 4.8 out of 5 based on 128 reviews, with the owner responding to only 3% of them. Customers frequently praise the shop for honest pricing, clear communication, and reliable repair work on engines, brakes, and electrical systems. However, low-star reviews cite instances of overcharging compared to competitors, prolonged repair times, and perceived rudeness during initial consultations.
Google rating: 4.8 out of 5 from 128 reviews (92% five-star).
Reviews on this page: 128 Google reviews (104 with written comments, 1 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: October 9, 2026.
Service: Towing Service serving Tigard, Oregon.
Data from Google, last updated November 3, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Tigard Auto ServiceTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tigard Auto Service: 71/100 on this factor. Category median: 91.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tigard Auto Service: 46/100 on this factor. Category median: 87.C
46
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tigard Auto Service: 78/100 on this factor. Category median: 99.B
78
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tigard Auto Service: 75/100 on this factor. Category median: 100.B
75
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tigard Auto Service: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tigard Auto Service: 55/100 on this factor. Category median: 69.C
55
Bar = this company · dark tick = category median.
Star ratings
128 Google reviews we collected
4.8of 5
5 stars11892%
4 stars43%
3 stars00%
2 stars32%
1 star32%
Praise vs complaints
Phrases our text analysis found in 104 written reviews
93%praise
Praise19993%
Complaints147%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price563%
Reasonable338%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust5727%
Price & value4622%
Quality & results2914%
Staff & attitude2612%
Would recommend2512%
Speed & response199%
Communication115%
What customers talk about
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is very honest and has had me put of service or tried something less expensive first to make sure I am not over spending on service.”
“He explains everything that need to happen with my care, is very fair in his pricing, is super easy to get my car in to (I usually book a week or so a…”
“Overcharged.”
“Always found them good in troubleshooting the issue, fair priced, quality work, and they stand behind their work.”
“The young man that greeted us was very friendly, which gave me hope that I hadn't made a horrible mistake.”
“Top notch - Jeremy and crew are so helpful, professional, and trustworthy.”
“" I don't know what his intention was declaring this so rudely, but I simply replied, "I expected as much, since the repair is $400, which is your ori…”
“Very grateful for their service and would recommend them unconditionally.”
“Can't recommend Tigard Auto Service enough!”
“Jeremy was super prompt in getting back to me and kept me updated regularly.”
“He is very friendly and does a great job of fully explaining what they have done to fix my van and why they had to do it.”
People customers mention
Steve11 reviews
Tire10 reviews
Jeremy9 reviews
Richmond3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tigard Auto Service for 5 kinds of job. Pick one to see what they paid and said.
MMonica6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jeremy and all the mechanics at Tigard auto do a stellar job. He explains everything that need to happen with my care, is very fair in his pricing, is super easy to get my car in to (I usually book a week or so ahead of time), and provides excellent customer service. He is very honest and has had me put of service…
Great priceGeneral repairs & maintenanceElectricalAuto engine diagnostic
KKen7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great customer service. Lee always gives me great deals on his cars. Honest and reliable.
Great price
TTaki7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service, great communication. Will be continuing to use them in the future. Highly recommend.
Great priceSteering & suspension repair
SShaista8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I have used Tigard Auto Service for 8 years now. Always found them good in troubleshooting the issue, fair priced, quality work, and they stand behind their work. Recently had to take car to another mechanic to change brake pads. Work they did was poor, and caused additional damages to calipers plus burning smell,…
Reasonable price
AAttentionLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Top notch - Jeremy and crew are so helpful, professional, and trustworthy. 100% my go-to!
Great price
DDonLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They did good work, replaced front rotors and brake pads. The results are good and the price wasn't bad. They suggested other services, but didn't pester me about it. Pestering is what me leave my last auto repair shop behind.
Jeremy and all the mechanics at Tigard auto do a stellar job. He explains everything that need to happen with my care, is very fair in his pricing, is super easy to get my car in to (I usually book a week or so ahead of time), and provides excellent customer service. He is very honest and has had me put of service or tried something less expensive first to make sure I am not over spending on service. Can't recommend Tigard Auto Service enough!
Price assessment: Great price
Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake replacement
K
Ken Atcheson7 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
I have used Tigard Auto Service for 8 years now. Always found them good in troubleshooting the issue, fair priced, quality work, and they stand behind their work. Recently had to take car to another mechanic to change brake pads. Work they did was poor, and caused additional damages to calipers plus burning smell, grinding sounds...made me to regret my decision and to come back to Tigatd Auto Services! Jeremy was thorough, fixed all those issues in a single trip and we could take car out with peace of mind.
Price assessment: Reasonable price
A
Attention 2 Detail Mobile Auto DetailingLocal Guide · 10 reviewsiTotal number of Google reviews Attention has written across all businesses on Google Maps, not just this one.
They did good work, replaced front rotors and brake pads. The results are good and the price wasn't bad. They suggested other services, but didn't pester me about it. Pestering is what me leave my last auto repair shop behind.
Price assessment: Reasonable price
Services: Brakes
R
River DouglasLocal Guide · 29 reviewsiTotal number of Google reviews River has written across all businesses on Google Maps, not just this one.
Engine was overheating on my honda they determined at first it was a leak I beleave. It took 13ish days for them to repair. After the repair they found that the cylinders where compromised and that I should just get rid of the car. I was still charged for a useless repair for hundreds of dollars. I really wish they found the main issue in the first place so I wasn't left without a car for so long and charged for a wasted repair.
Response from the owner · 7 months ago
Hello,
Sorry you felt the need to leave us a two star review.
When vehicle arived it was low on coolant so we performed a coolant pressure test that determined two uncommon coolant hoses were leaking. Dealer only part that were not locally avalible. Once we replace the two hose that the client was charged $24.00 for, vehicle would not start.
We begain to diagnose the vehicle for a no start condition. After multiple hours we determinged the engine cylinder had filled up with coolant by removing the spark plugs and looking into cylinders with a boroscope. This did not allowing engine to turn over. This was due to a compromised head gasket.
The total bill was less then $250.00. We felt this was a fair charge for a complete diagnoses of a failed head gasket.
D
Dominique Lamssies7 reviewsiTotal number of Google reviews Dominique has written across all businesses on Google Maps, not just this one.
I've used this shop's services many times over the years and have always found them to be reasonably priced, honest, straight forward, and willing to listen to my concerns and my financial means. They have never tried to pressure me into repairs I couldn't afford. I cannot recommend them enough.
Price assessment: Reasonable price
Services: General repairs & maintenance
T
Timothy Murrer11 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Truly honest people to work with. I had such a great experience with these guys. For once I didn’t feel like they were out for my money. They were easy to work with and got the job done
D
Darrell AuvilLocal Guide · 22 reviewsiTotal number of Google reviews Darrell has written across all businesses on Google Maps, not just this one.
