iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%54+13.1Value 14%89+12.6Replies to reviews 7%100+7.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 98 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 33%
4.7★★★★★1,015 Google reviews · 24 photos
88%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tire Discounters 4.7 out of 5 based on 1015 reviews, noting the owner responds to all feedback. Customers frequently praise the shop for friendly staff, quick service times, and fair pricing on tire repairs, rotations, and oil changes. Recurring criticisms involve long wait times despite scheduled appointments, unexpected additional costs for oil changes, and instances of poor communication regarding order statuses or service errors.
Google rating: 4.7 out of 5 from 1,015 reviews (88% five-star).
Reviews on this page: 1,015 Google reviews (797 with written comments, 15 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Tire DiscountersTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tire Discounters: 76/100 on this factor. Category median: 82.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tire Discounters: 54/100 on this factor. Category median: 76.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tire Discounters: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tire Discounters: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tire Discounters: 100/100 on this factor. Category median: 44.A
100
Bar = this company · dark tick = category median.
Star ratings
1,015 Google reviews we collected
4.7of 5
5 stars89688%
4 stars454%
3 stars131%
2 stars111%
1 star505%
Praise vs complaints
Phrases our text analysis found in 797 written reviews
94%praise
Praise1,07594%
Complaints676%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price2248%
Reasonable1737%
Overpriced37%
Not sure49%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude33329%
Speed & response27024%
Quality & results23821%
Price & value11910%
Would recommend1079%
Honesty & trust464%
Communication293%
What customers talk about
We read 797 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both guys running the front (Andrew & I did not catch the other's name) were extremely friendly & informative.”
“They have new staff and are incredibly rude and unhelpful.”
“Very accommodating on time and the premises clean as usual!”
“Long story short, I asked them to put my full size spare in the place of a tired that was leaking surly slowly.”
“Great service with a super friendly staff and speedy service.”
“I had used them for years, but the last three times I've gone there, each time was a horrible experience.”
“Fast chk in, service, fair pricing, fresh coffee and professional customer service.”
“Way overcharge for parts and labor with an insane markup.”
“I highly recommend Tire Discounters for your car needs.”
“Not coming back, completely wasted her time and I do not recommend going to this facility.”
“They did a great job on my alignment and tires, and they have earned my trust.”
“I tried to buy 8 tires from this little girl and she lied to me so she could get a higher commission from my purchase.”
“kept me in the loop while they worked on my vehicle”
People customers mention
Steve34 reviews
Hixson31 reviews
Sydney29 reviews
Mike23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tire Discounters for 4 kinds of job. Pick one to see what they paid and said.
MMikeLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Hixson TireDiscounters is always “Stupid Good”! Very accommodating on time and the premises clean as usual!
Why go anywhere else when TireDiscounters is there! Especially on Hwy 153
Reasonable priceOil change
JJeff4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★
Always get great service here however if your vehicle holds more then the standard five quarts of synthetic, you get charged 14.00 dollars for each additional quart, which adds up fast, brought my oil change bill up to 175.00. Kind of makes the free tire rotation not so free. Again the employees are great however at…
Overpriced
JJessieLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Both guys running the front (Andrew & I did not catch the other's name) were extremely friendly & informative. I told them I was on my way out for Nashville and they got me in & out! Will definitely go back!
AAmrit2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Parrish and Andrew took great care of me right away when I walked. One of the reasons I’ve been a long time customer and continue to do so, thank you!
Great priceTires
SSue10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We were treated well and the repairs were made as promised. Steering is SO much better now!
GGlenn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service with a super friendly staff and speedy service. Couldn’t be happier with my new Michelins.
Hixson TireDiscounters is always “Stupid Good”! Very accommodating on time and the premises clean as usual!
Why go anywhere else when TireDiscounters is there! Especially on Hwy 153
Price assessment: Reasonable price
Services: Oil change
Response from the owner · 6 years ago
Thank you for your feedback. We are in it for the long haul, Mike. Take care and we will see ya again when you need us.
J
Jeff Dean4 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Always get great service here however if your vehicle holds more then the standard five quarts of synthetic, you get charged 14.00 dollars for each additional quart, which adds up fast, brought my oil change bill up to 175.00. Kind of makes the free tire rotation not so free. Again the employees are great however at that price I’ll have to start looking elsewhere.
Price assessment: Overpriced
Response from the owner · 2 days ago
Hey Jeff, thanks for sharing your thoughts with us. We're glad to hear you always receive great service from our team. We understand that the cost for additional quarts can add up, and we appreciate your feedback on this. It's important to us that you feel you're getting value, so we'll definitely take your comments into consideration. Hope we can continue to serve you and keep those tires rolling smoothly. Thanks again for being part of the Tire Discounters family.
J
Jessie Gantt-TempleLocal Guide · 30 reviewsiTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
Both guys running the front (Andrew & I did not catch the other's name) were extremely friendly & informative. I told them I was on my way out for Nashville and they got me in & out! Will definitely go back!
Response from the owner · a week ago
Andrew and the team will be thrilled to hear your kind words. We're glad we could get you back on the road to Nashville quickly and with a smile. Your support keeps us rolling, and we can't wait to see you again. Here’s to smoother miles ahead!
S
Scott RobertsonLocal Guide · 19 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Everyone was extremely nice and my rotation and balancing was done quickly.
Services: Service not listed
Response from the owner · a week ago
Everyone at Tire Discounters is grinning from ear to ear after reading your feedback. We're thrilled to hear that our team made a great impression and got your rotation and balancing done in no time. Your support keeps us rolling, and we can't wait to see you again. Thanks for being part of the Tire Discounters family!
A
Amrit Pagar2 reviewsiTotal number of Google reviews Amrit has written across all businesses on Google Maps, not just this one.
Parrish and Andrew took great care of me right away when I walked. One of the reasons I’ve been a long time customer and continue to do so, thank you!
Price assessment: Great price
Services: Tires
Response from the owner · a week ago
Huge thanks for sharing your experience. Parrish and Andrew are truly dedicated to making sure our customers feel taken care of, and it’s fantastic to hear they made such a positive impact. Your loyalty means the world to us, and we’re grateful to have you as part of the Tire Discounters family. Here’s to many more great visits ahead!
K
kimberley Hess2 reviewsiTotal number of Google reviews kimberley has written across all businesses on Google Maps, not just this one.
Parrish was so nice and got me in and out quickly!
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Huge thanks for sharing your experience. Parrish will be thrilled to hear about your kind words. We’re all about keeping things quick and friendly, and it sounds like we hit the mark. Appreciate you rolling with us, and we hope to see you again soon!
S
Sue Seidlitz10 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
We're thrilled to hear that your steering is feeling so much better and that you were treated well during your visit. Your support keeps us rolling, and we can't wait to see you again. Thanks for choosing Tire Discounters!
G
Glenn French8 reviewsiTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Great service with a super friendly staff and speedy service. Couldn’t be happier with my new Michelins.
Price assessment: Reasonable price
Services: Tires
Response from the owner · a week ago
Huge thanks for sharing your experience with us. We're thrilled to hear you enjoyed the friendly service and speedy installation of your new Michelins. Your support keeps us rolling, and we can’t wait to see you again. Here’s to smoother rides ahead!
D
dalton corfitzson10 reviewsiTotal number of Google reviews dalton has written across all businesses on Google Maps, not just this one.
My mother had to wait 3 hours just to get a new tire changed on a wheel that was already removed from the vehicle. That's ridiculous
Services: Tires
Response from the owner · 3 weeks ago
Hi Dalton, we’re sorry to hear about your mother's experience. Waiting 3 hours for a tire change is certainly not what we aim for. We’d like to take a closer look and understand what happened. Could you please email us at [email protected] with the invoice number, contact information, and any additional details? We appreciate you bringing this to our attention and hope to make things right.
A
Anna Marie Leffew PALocal Guide · 15 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
The service was outstanding—friendly, fast, and courteous. My tires were nearly flat, and they kindly filled them to the correct pressure at no charge. I’d gladly recommend them.
Response from the owner · 3 weeks ago
We're delighted to hear that our team could provide you with friendly and fast service, especially when you needed it most. Filling up those tires at no charge is just part of how we like to take care of our customers. Huge thanks for recommending us, and we’ll be here whenever you need us next. Here’s to smoother rides ahead!
