iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%14+1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 78 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 32%
4.7★★★★★340 Google reviews · 24 photos
84%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tire Guys LLC 4.7 out of 5 based on 340 reviews, frequently citing quick service, fair pricing, and helpful staff for tire installation, rotations, and flat repairs. Customers often highlight efficient turnaround times and transparent communication during appointments. However, some low-rated reviews describe discrepancies between phone quotes and in-store prices, as well as instances of receiving incorrect tire sizes or failing to complete alignment services.
Google rating: 4.7 out of 5 from 340 reviews (84% five-star).
Reviews on this page: 340 Google reviews (247 with written comments, 6 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: October 25, 2026.
Service: Tire Shop serving New Britain, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
TIRE GUYS LLCTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TIRE GUYS LLC: 75/100 on this factor. Category median: 83.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TIRE GUYS LLC: 80/100 on this factor. Category median: 81.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TIRE GUYS LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TIRE GUYS LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TIRE GUYS LLC: 14/100 on this factor. Category median: 34.F
14
Bar = this company · dark tick = category median.
Star ratings
340 Google reviews we collected
4.7of 5
5 stars28684%
4 stars288%
3 stars93%
2 stars10%
1 star165%
Praise vs complaints
Phrases our text analysis found in 247 written reviews
96%praise
Praise38296%
Complaints174%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1260%
Reasonable840%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value10827%
Speed & response8622%
Staff & attitude8020%
Quality & results6416%
Would recommend4311%
Honesty & trust164%
Communication21%
What customers talk about
We read 247 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are quick, efficient and do quality work at a fair price.”
“Omg they over charged for a tire and then played if off.”
“After a terrible experience getting my tires installed, Sam stepped in and took care of everything right away.”
“Was there back in 2025 for new tires after my alignment was really bad with worn tires and they were very quick and friendly.”
“Very unprofessional with fixing my issue I have with my 2015 Lexus GS350 F Sport alignment.”
“Came back for a tire rotation in January 2026 and got excellent service!”
“Terrible customer service.”
“Overall would highly recommend checking them out if you’re looking for a reputable tire sales and service that is not a commercialized gimmick pushing…”
“Definitely grateful that there are still respectful and genuine people who won't overcharge or try to get one over on me because I'm a lady.”
“Shady shady people.”
“Really professional he explained to me exactly what he was going to do.”
People customers mention
Sammy5 reviews
Hartford4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TIRE GUYS LLC for 2 kinds of job. Pick one to see what they paid and said.
RRaraLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Just call Sam for all your tire needs! After a terrible experience getting my tires installed, Sam stepped in and took care of everything right away. He helped me with new tires, TPMS sensors, steel rims, and lug nuts. He went above and beyond to make things right. Highly recommend!
Reasonable priceTires
JJason2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Was there back in 2025 for new tires after my alignment was really bad with worn tires and they were very quick and friendly. Came back for a tire rotation in January 2026 and got excellent service! The rotation was free first time if you have brought tires new/used. Was recommended by my friend and now i too share a great experience. Highly recommend!
Great priceTiresWheel alignment
DDanielLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
A+ .. I called and asked about a specialty tire. They had the tire and they worked be right into their schedule. I came up and had 2 new tires installed. The price was right and the service was quick. 100% recommend
DDon6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The Tire Guy fixed my flat for free ! Thank you so much for the fast and good work on my flat tire. The guy from Canada, quebec
LLinda9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Extremely efficient friendly informative staff. Service with quality products to choose from. Overall would highly recommend checking them out if you’re looking for a reputable tire sales and service that is not a commercialized gimmick pushing cookie cutter business.
Great priceTires
EEricLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Best place to buy used and new tires, best prices around hands down, great prices and super fast services
Just call Sam for all your tire needs! After a terrible experience getting my tires installed, Sam stepped in and took care of everything right away. He helped me with new tires, TPMS sensors, steel rims, and lug nuts. He went above and beyond to make things right. Highly recommend!
Price assessment: Reasonable price
Services: Tires
H
Hot threads Custom upholsteryLocal Guide · 29 reviewsiTotal number of Google reviews Hot has written across all businesses on Google Maps, not just this one.
Was there back in 2025 for new tires after my alignment was really bad with worn tires and they were very quick and friendly. Came back for a tire rotation in January 2026 and got excellent service! The rotation was free first time if you have brought tires new/used. Was recommended by my friend and now i too share a great experience. Highly recommend!
Price assessment: Great price
Services: Tires, Wheel alignment
D
Daniel GillLocal Guide · 68 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
A+ .. I called and asked about a specialty tire. They had the tire and they worked be right into their schedule. I came up and had 2 new tires installed. The price was right and the service was quick. 100% recommend
S
Scott Aatppg2 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Extremely efficient friendly informative staff. Service with quality products to choose from. Overall would highly recommend checking them out if you’re looking for a reputable tire sales and service that is not a commercialized gimmick pushing cookie cutter business.
Price assessment: Great price
Services: Tires
E
Eric BarreiraLocal Guide · 41 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
