VETERINARY DENTISTS · EL PASO, TX
TLC Animal Hospital logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%16+2.4Craft & service 20%50+10Value 10%9+0.9Momentum 8%11+0.9Track record 7%98+6.9Accountability 5%61+3.1Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.31SCORE

TLC Animal Hospital

Better than 14% of veterinary dentists · #19 of 22

4.7★1,364 Google reviewsGoogle star rating as shown on Google Maps.
4.38★last 12 monthsAverage stars on reviews from the last 12 months only.
11.3%1–2★ in 2 yrs (avg 5.7%)Share of reviews from the last 24 months that gave 1 or 2 stars.
61%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

TLC Animal Hospital for exotic animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 46/100.How Job match is calculatedBuilt only from reviews Google tagged “Exotic animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 12 Google reviews tagged “Exotic animals”

★★★★★ Ruly · Edited 2 weeks ago

I felt well n love having my bunnies get check n knowing they were going to take care of them n all my questions were answered promptly I'm so satisfied with the service n treatment my bunnies got.

Reasonable priceExotic animals
★★★★★ Samantha · 2 months ago

Very gentle with my guinea pigs and always answered questions

Reasonable priceExotic animals
★★★★★ Katia · 2 months ago

They've cared for both my dog and my turtle, and every experience has been wonderful. The entire team is incredibly compassionate, knowledgeable, and truly cares about the animals they treat. They take the time to answer questions, explain everything clearly, and make you feel confident that your pet is in the best…

Reasonable priceExotic animals
★★★★★ Elisa · 4 months ago

Everyone is super nice & professional. I went in as a walk in for my turtle Michael Angelo & Dr. Cristina Ramirez was so helpful & told me exactly what to do with Michael. He's home & recovering from an eye infection & upper respiratory infection. Thanks to all of them at this office I get to see Michael grow older…

Great priceExotic animals
★★ D · Edited 5 months ago

My first visit to TLC for my bearded dragon. The clinic is spacious and clean, and the receptionist was very kind. The technician was fine overall. My dragon was seen by Dr. Cristina Ramírez, who was also very pleasant, but I felt the exam was quite brief. I didn’t observe a thorough oral exam, and unlike previous…

OverpricedExotic animals
★★★★★ Diego · 6 months ago

Good

Great priceExotic animals
★ Brittany · 7 months ago

We brought in our guinea pigs to be checked as one of them was sick, but not only did one of our pigs get misdiagnosed, he passed shortly after because he never got better. Found out later due to an emergency vet when he was passing it was too late and it could have been managed, sadly enough. We brought up concerns…

Reasonable priceExotic animals
★★★★★ Yvette · 7 months ago

Longer waits but it's worth it for my birds!

Reasonable priceExotic animals
★★★★★ Karla · 11 months ago

I took in my bunny this morning, everyone was really nice they explained everything very well , although there wasn’t much they could do anymore for my baby, I’m sure she is in a better place now and that they took care of her and her last minutes with lots of love 🪽💞🐇.

Reasonable priceExotic animals
★★★★★ Juan · a year ago

They always treat my pets really good

Great priceExotic animals
★★★★★ Jxanna · 2 months ago

Rating only, no written review.

Reasonable priceExotic animals
★★★★ Esmeralda · a year ago

Rating only, no written review.

OverpricedExotic animals

vs category

Blue = TLC, grey = veterinary dentists average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.64★ (42 reviews)2024-Q2: 4.44★ (34 reviews)2024-Q3: 4.82★ (28 reviews)2024-Q4: 4.63★ (32 reviews)2025-Q1: 4.66★ (35 reviews)2025-Q2: 4.84★ (32 reviews)2025-Q3: 4.52★ (25 reviews)2025-Q4: 4.66★ (35 reviews)2026-Q1: 4.79★ (34 reviews)2026-Q2: 4.14★ (37 reviews)2026-Q3: 4.15★ (48 reviews)2026-Q4: 4.73★ (15 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 19%Reasonable 66%Overpriced 9%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%16+2.4Craft & service 20%50+10Value 10%9+0.9Momentum 8%11+0.9Track record 7%98+6.9Accountability 5%61+3.1Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
20
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
16
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
50
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
9
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
11
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
98
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
61

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+82 / −7
Professionalism
+93 / −3
Responsiveness
+75 / −0
Punctuality
+0 / −0
Value
+58 / −6

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