Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
TLC Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

TLC Cleaning

Fargo, ND · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 32 mattress cleaning · 4.9★ from 624 Google reviews

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Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TLC Cleaning is better than 92% of mattress cleaning.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TLC Cleaning is better than 93% of mattress cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TLC Cleaning is better than 89% of mattress cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TLC Cleaning is better than 90% of mattress cleaning.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TLC Cleaning is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TLC Cleaning is better than 100% of mattress cleaning.A
100

Reviews for your job

Customers hired TLC Cleaning for 8 kinds of job.

TLC Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.57
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$435
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 25

All 7 Google reviews tagged “General carpet cleaning”

BelleLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely wonderful. The maid did such a lovely job and I was so happy to have her in my home. I can't wait to rebook TLC!!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Lois1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Corey was efficient and responsive. He did a quick steam clean of my rugs and carpets. He pretreated the dirtiest walkways and it appears they came out much cleaner than they were. Note: We'd just had carpets cleaned in July by another vendor but they didn't appear clean which is why I asked TLC to clean them again…

General carpet cleaningMoving-related cleaning+ Responsiveness+ Quality+ Value
BreeceLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bailee and Emily did an amazing job. They also were super kind and patient when my cat was trying to steal their feather dusters, he just loves to play around! All in all, they were amazing. We are so appreciative.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Alexis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I got Rachel and Elaina as my amazing cleaners today (like they just finished i’m that excited), and coming from someone who is naturally anxiety driven- my house is, for once, something I’m not anxious over today and I’m so grateful to these two who came to help me today and everyone at TLC Cleaning for their…

General carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Sara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Corey did an excellent job on our carpets (we had an elderly dog who left many spots throughout the upstairs in her last months) and I would happily recommend him to anyone!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Erik12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The Lakes and crew always have provided phenomenal service when I’ve used them for carpet and move out cleaning - they treat employees as family and are a prime example of how to run a business in the greater FM area. I look forward to using their services again when the time comes!

General carpet cleaningMoving-related cleaning+ Professionalism
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningStandard cleaning

Price

$250-18% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 75%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning250$153–$277
Deep clean70$290–$614
Moving-related cleaning20$301–$506
General carpet cleaning7$209–$435
Office & workplace cleaning5—
Area rug cleaning4$158–$435
General housekeeping2$151–$235
Upholstery cleaning2$209–$366

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