Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
TLC Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

TLC Cleaning

Fargo, ND · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 32 mattress cleaning · 4.9★ from 624 Google reviews

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Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TLC Cleaning is better than 92% of mattress cleaning.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TLC Cleaning is better than 93% of mattress cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TLC Cleaning is better than 89% of mattress cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TLC Cleaning is better than 90% of mattress cleaning.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TLC Cleaning is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TLC Cleaning is better than 100% of mattress cleaning.A
100

Reviews for your job

Customers hired TLC Cleaning for 8 kinds of job.

TLC Cleaning for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.250
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 250 Google reviews tagged “Standard cleaning” · showing 20

Eileen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

McKinzie A. did a very nice job of cleaning and got so much done! Angie S. Is great cleaner with multi skills! Angie S. Cleaned our home today and even did extra! Wonderful job and she is quick as well as good. We are so lucky to have her come Angie S. did a beautiful job of cleaning our home. She brought a…

Paid $100–150Reasonable priceStandard cleaningDeep clean
Marjorie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Michelle A is an excellent cleaner!!!

Paid $150–200Reasonable priceStandard cleaning
linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Happy with the work done

Paid $100–150Reasonable priceStandard cleaning
colleen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Sara B Thank you sara B for maintaining the cleanliness in my home. It always looks fresh . Thank you for a job well done

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Mick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very efficient no stone unturned

Paid $150–200Reasonable priceStandard cleaning
Krystol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Ava did amazing! Literally the best part of my day was coming home to her work. I cannot express how much gratitude and satisfaction I have for the attention to detail. Cannot express my gratitude for your work- specially living in a house surrounded by boys!

Reasonable priceStandard cleaning
AliLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

TLC was so helpful answering my questions to set us up with the right cleaning schedule and package. I noticed how clean the house was right when I got to the kitchen. Torey did a great job and I'm so excited for the second clean!

Reasonable priceStandard cleaning
Jeanne14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Had Leif from TLC Cleaning for a first time clean today and he did a great job! I am very happy with how clean everything is. He started in the kitchen and cleaned everything including the top of the cabinets that I can't reach. He proceeded through the house cleaning from top to bottom.

Reasonable priceStandard cleaning
Courtney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Umbra did a fantastic job cleaning our home today- great attention to detail!

Standard cleaning
JasonLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Marc always does a great job! Cannot give a higher rating or recommendation! Terrific job every time!

Paid $300–350Reasonable priceStandard cleaning
Roger5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our first cleaning went very well. Grace was very thorough and efficient. Also very pleasant!

Paid $200–250Reasonable priceStandard cleaning
MLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

TLC has helped me a number of times, and I’ve always had a wonderful experience. The clean is always detailed, and this last time, I was so overwhelmed I just booked it and didn’t have the time to pick up before she got here. Sam was so kind, worked around my stuff, and reassured me my home was normal. She did way…

Reasonable priceStandard cleaning
Josephine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My cleaner Mickey O. was friendly and got the job done well in a quiet manner. I hope I get her next time as I really appreciated the note left behind.

Paid $250–300Reasonable priceStandard cleaning
Krystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Stephanie S. did a fabulous job!

Standard cleaning
KimberlyLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I love TLC cleaning! It is so wonderful to come home to a clean house. All the cleaners I've had have been amazing!

Paid $150–200Reasonable priceStandard cleaning
Angie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My house looked incredible when I got home after work! Love the friendly notes Natalie leaves, she even mentioned missing my fur babies, since they weren’t they weren’t home this week!❤️

Standard cleaning
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing job, friendly staff, 12 out of 10 recommend them!!!

Standard cleaning
Kathryn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Angie has been our Cleaning Lady since we began using TLC cleaning bi-monthly this year. I have shared with others how wonderful it is to have her come in for three hours twice a month and leave our home sparkling fresh and clean. Not only the cleaning being what we were looking for, but having someone so…

Paid $150–200Reasonable priceStandard cleaningService not listed
Carrie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

TLC just cleaned my house for the first time and it was great! They went above and beyond and cleaned common things that other cleaning companies overlook and miss. I appreciate their work and look forward to their regular cleanings going forward.

Paid $250–300Great priceStandard cleaning
Kate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

WOW! Talk about a shine! Clean and sparkly. I wish I could do this weekly! Feels soooo good to come home to spectacular. Every cleaning there is at least 1 thing I am freakin happy about! Today! 3! My sinks are like mirrors! All appliances are bright! Even the kitchen cold air vent got a good scrub! My kitchen is…

Paid $100–150Great priceStandard cleaning

Show more standard cleaning reviews (230 more) →

Price

$250-18% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 75%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning250$153–$277
Deep clean70$290–$614
Moving-related cleaning20$301–$506
General carpet cleaning7$209–$435
Office & workplace cleaning5—
Area rug cleaning4$158–$435
General housekeeping2$151–$235
Upholstery cleaning2$209–$366

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