Window cleaning service · Fort Wayne, IN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%50+3.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 94 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 54%
4.9★★★★★284 Google reviews · 23 photos
95%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the window cleaning service 4.9 out of 5 based on 284 reviews, frequently citing punctuality, professional communication, and thorough results for windows, siding, and power washing. Customers often note that technicians are courteous and attentive to detail, with some specifically mentioning fair pricing and efficient handling of complex tasks like screen removal. One lower-rated review criticized incomplete cleaning on ledges and visible streaks, while the owner responded to 31% of the feedback.
Google rating: 4.9 out of 5 from 284 reviews (95% five-star).
Reviews on this page: 284 Google reviews (215 with written comments, 4 with photos).
Owner responses: the business replied to 31% of reviews.
Most recent review: October 29, 2026.
Service: Apartment Cleaning Service serving Fort Wayne, Indiana.
Data from Google, last updated November 2, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TLC: Making It Easy of Fort Wayne: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TLC: Making It Easy of Fort Wayne: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TLC: Making It Easy of Fort Wayne: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TLC: Making It Easy of Fort Wayne: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TLC: Making It Easy of Fort Wayne: 50/100 on this factor. Category median: 84.C
50
Bar = this company · dark tick = category median.
Star ratings
284 Google reviews we collected
4.9of 5
5 stars27095%
4 stars135%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 215 written reviews
100%praise
Praise357100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1928%
Reasonable4464%
Overpriced00%
Not sure69%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11632%
Staff & attitude9426%
Speed & response5215%
Would recommend4212%
Communication247%
Price & value216%
Honesty & trust82%
What customers talk about
We read 215 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team did a great job cleaning our historic house and garage.”
“Excellent and professional service I am very pleased”
“He was nice and quick and my siding and deck look amazing!”
“I highly recommend TLC for pressure washing and window cleaning!”
“Ed did a job for me in Defiance he worked quickly and explained he will need to come back and finish but had great communication”
“They did a awesome job power washing a old farm old we own, great communication with great price would highly recommend”
“Working with them has been a positive experience, marked by effective communication, reliable support, and a commitment to quality.”
People customers mention
Josh3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TLC: Making It Easy of Fort Wayne for 5 kinds of job. Pick one to see what they paid and said.
SScottLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The team did a great job cleaning our historic house and garage. All the dust from mowing and crops is gone and everything shines again! I especially appreciated Ty for being very conscientious and thoughtful
LLisa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Joshua was on time and did an excellent job. His attention to detail was fantastic. He even re-did a couple of areas twice to make sure we would be happy! We had all of our windows, screens, sills cleaned, as well as the house power washed.
KKathy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dennis was very considerate and thorough and the windows look great! The Pella windows are not always easy to do when you need to remove the blinds and wash 4 sides per window. Very satisfied with his expertise!!
Aangie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very professional! He was nice and quick and my siding and deck look amazing! I am very happy with this company. Thank you.
Reasonable pricePower/pressure washing
MMelissa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Ed did a job for me in Defiance he worked quickly and explained he will need to come back and finish but had great communication
TTommy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
From what I have checked. Things look great.
Your crew was very professional and pleasant.
I did not express I wanted frt porch itself as well as cement done, but that is my error but no problem.
The team did a great job cleaning our historic house and garage. All the dust from mowing and crops is gone and everything shines again! I especially appreciated Ty for being very conscientious and thoughtful
Price assessment: Reasonable price
Services: Power/pressure washing, Window washing
Response from the owner · 3 days ago
Thank you so much for your kind words! We're thrilled Ty and our team made your historic home sparkle again.
C
carol wenger3 reviewsiTotal number of Google reviews carol has written across all businesses on Google Maps, not just this one.
Joshua was on time and did an excellent job. His attention to detail was fantastic. He even re-did a couple of areas twice to make sure we would be happy! We had all of our windows, screens, sills cleaned, as well as the house power washed.
Response from the owner · 6 days ago
Thanks so much for your awesome review! Joshua and our team are thrilled you’re happy with the job and attention to detail.
K
Kathy Brown1 reviewiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Dennis was very considerate and thorough and the windows look great! The Pella windows are not always easy to do when you need to remove the blinds and wash 4 sides per window. Very satisfied with his expertise!!
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · 6 days ago
Thanks so much! Dennis and our team are thrilled you’re happy with the windows and service!
A
angie cunningham8 reviewsiTotal number of Google reviews angie has written across all businesses on Google Maps, not just this one.
