Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Customers frequently praise TNS Auto Collision for its professional communication, punctual repairs, and high-quality body work that restores vehicles to a like-new condition. The shop is noted for keeping clients informed throughout the process and providing fair quotes. However, some low-star reviews highlight recurring issues with incomplete repairs, such as unresolved mechanical problems, and allegations of billing practices that do not match the actual work performed on specific vehicle components.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
953 Google reviews we collected
Phrases our text analysis found in 772 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 772 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Aidan is very attentive to detail and made my car look like new.”
“Great service brought my car in on a Friday before leaving on my short vacation and when I came back 8 days later my car was ready for pick up looking…”
“The worst part is that nobody took responsibility for the situation or offered any compensation.”
“…came back 8 days later my car was ready for pick up looking brand new 10/10 customer service highly recommend this repair shop !…”
“**PLEASE READ** I would not recommend TNS Auto Collision.”
“The quality of the work was exceptional, completed on time, and with great attention to detail.”
“…ing errands that I needed to run with my car, turn on my hazards and slowly drive back home.…”
“Communication was clear and the staff was super respectful.”
“They fixed my sons Hyundai Elantra in about a week with great detail work I recommend this shop excellent work and costumer service great price”
“Price, let’s say sounds fair but way too expensive.”
“It's rare to find someone who genuinely cares about the customer experience as much as he does.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired TNS Auto Collision for 6 kinds of job. Pick one to see what they paid and said.
Great service and excellent work!! Thank you Verence for taking great care of my car.
Great service brought my car in on a Friday before leaving on my short vacation and when I came back 8 days later my car was ready for pick up looking brand new 10/10 customer service highly recommend this repair shop !
Excellent customer service from Verence, got my car back on-time and as promised. Car looks great and restored like new. I would recommend them all to my friends and family.
I went to this shop because my insurance carrier recommended. I Was very pleased and satisfied with the service. Jason was excellent. Repairs were done within the prescribed time and were done professionally. No issues recommend highly.
Ask the worker y they allow this they just laugh Causing traffic for 30mins they don’t care about other people only their business
I brought my 2011 Honda element that had clearcoat fading. Two places told me to buy a new car; this place told me they could handle it no problem. Unbelievable service and very fair quote. I left a deposit and the part I needed was delivered. I had the car back within a week. As a female that often gets taken…
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 210 | — |
| Painting | 138 | — |
| Welding | 20 | — |
| Steering & suspension repair | 5 | — |
| Tires | 3 | — |
| Exhaust | 2 | — |
4.9 ★★★★★ 953 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service and excellent work!! Thank you Verence for taking great care of my car.
Great service brought my car in on a Friday before leaving on my short vacation and when I came back 8 days later my car was ready for pick up looking brand new 10/10 customer service highly recommend this repair shop !
Excellent customer service from Verence, got my car back on-time and as promised. Car looks great and restored like new. I would recommend them all to my friends and family.
Aidan is very attentive to detail and made my car look like new. Thank you.
I went to this shop because my insurance carrier recommended. I Was very pleased and satisfied with the service. Jason was excellent. Repairs were done within the prescribed time and were done professionally. No issues recommend highly.
Thank you for sharing your experience with us, Marie! We're so glad Jason and our team made your visit a positive one and that you're happy with the efficiency and repairs. We truly appreciate your trust and recommendation. If you ever need us again, we'll be here to help! Safe travels, TNS Team
Ask the worker y they allow this they just laugh Causing traffic for 30mins they don’t care about other people only their business
Hi Anna, We understand the frustration a traffic delay can cause. The tow truck pictured belongs to a separate towing company and is not operated by our shop. Vehicles also need to be loaded safely, which can take time. We do want to clarify that our employees were not laughing at the situation or dismissing your concerns. We take the safety and accessibility of the street seriously and care about our neighbors and everyone passing through. If you’d like to discuss this further, please feel free to call our shop. TNS Team
They did an amazing job fixing my vehicle!
Thank you so much for sharing your experience with us, Sherwin! We're so glad you're happy with the repairs. We truly appreciate your trust. If you ever need us again, we'll be here to help! Safe travels, TNS Team
I brought my 2011 Honda element that had clearcoat fading. Two places told me to buy a new car; this place told me they could handle it no problem. Unbelievable service and very fair quote. I left a deposit and the part I needed was delivered. I had the car back within a week. As a female that often gets taken advantage of, I was very comfortable here and treated very very well. Communication was clear and the staff was super respectful. The office is spotless and the waiting room was beautiful & comfy. See before and after photos. I will refer them to everyone I know, especially family and friends. Nowhere else can compare. Jason was a pleasure to deal with as well as the whole entire rest of the team. My car was cleaned as well when I picked it up, and the headlights were sparkling! They went above and beyond. I will never go anywhere else💯
Wow, thank you for such a kind and thoughtful review, Lisa! One of our teammates also owns a Honda Element, so we know how special these cars are to their owners. We're so glad you felt comfortable, informed, and at ease with our team. We truly appreciate your trust, and if you ever need us again, you know where to find us! Safe travels, TNS Team
This shop was amazing. They took great care of my car and it came back looking even better than before. The communication was great, and my car was ready when they said it would be. Would definitely recommend to anyone who wants good body work done.
Thank you so much for taking the time to share your experience with us, Ruben! We're so glad you and your car were well taken care of and that our team kept the process smooth and clear. Your trust and recommendation mean a lot to us. If you ever need us again, we're here to help! Safe travels, TNS Team
Seemless from start to completion. Every person I interacted with was delightful and helpful. Frank took excellent care of my car- made it look new again. I have found my auto body shop. I highly recommend TNS Auto Collision.
Thank you so much for sharing your experience with us, Heather! We're so glad you found our team reliable, friendly, and efficient, and that you're happy with the repairs to your vehicle. Your recommendation means a lot to us, and we truly appreciate your trust and shout-out to Frank! If you ever need us again, just walk in. We'll take care of you! Safe travels, TNS Team
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
