Tom Watson stole 15k total from us. My husband & I were looking into building our first home, and decided to meet with Kyle and Tom. After our first meeting we gave Tom & Kyle a 5k “lot deposit”, later finding out he didn’t even own that lot at the time. We carried forward after they offered to build the house and carry the bank note, until the construction was complete, then at that time we would purchase the home from them. Things got messy after this, Tom Watson and Kyle continually changing things and things quickly became confusing. As first time home buyers/builders we feel they played on our lack of experience. They took a total of 15k knowing we had not secured any financing yet. They asked us for an additional 15k, of which we ended up providing 10k. We were not prepared to hand over 20k in a matter of one months span, considering the written agreement was that we would not need to provide financing for another 9 months or so. The agreement was, their bank would provide TOM WATSON LLC the construction loan, then once the house was complete, we would secure financing and purchase the house from Tom Watson. During this time, Jennifer had been very quick & thorough to email us any documents ahead of time, so they we could review. However, the one document that changed the terms of the financial agreement, was never sent ahead of time and was instead, slipped in during a busy meeting where we were signing other documents. Prior to this, she was very persistent in wanting us to review the previous documents, but this particular document was never sent ahead of time nor discussed before that meeting. The entire shadiness of this ordeal is recorded in our contracts, emails & text messages with Tom, Kyle, and Jennifer. This experience has been deeply distressing for our family, and has not been a good, first time experience to build/buy a house. Jennifer stated they will no longer respond to our emails, because we were not willing to sign their settlement agreement and accept their offer to only refund us 5k, of the 15k. To this day, we have $0 of the 15k and will be pursuing a refund for the total amount in its entirety. At this point, it’s a matter of principal. We feel that Tom Watson, as well as his employees, preyed upon naive customers instead of guiding us through the complicated home building process with integrity.
Tom Watson Construction LLC
Tom Watson Construction LLC at a glance
Most reviewers describe a positive experience with custom home construction, highlighting professional communication, responsiveness, and adherence to schedules. Clients often note that the team proactively addresses delays and maintains clear contact throughout the building process, even for remote projects. However, a minority of low-star reviews allege financial misconduct, specifically claiming that deposits were taken for lots the company did not own at the time of the transaction.
- Google rating: 4.8 out of 5 from 23 reviews (91% five-star).
- Reviews on this page: 23 Google reviews (17 with written comments).
- Owner responses: the business replied to 65% of reviews.
- Most recent review: October 3, 2023.
- Service: Bathroom Remodeling Contractor serving Conway, Arkansas.
Data from Google, last updated October 28, 2026.
Score profile vs other bathroom remodeling contractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
- 5 stars2191%
- 4 stars14%
- 3 stars00%
- 2 stars00%
- 1 star14%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
- Praise2693%
- Complaints27%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude621%
- Speed & response621%
- Would recommend621%
- Quality & results414%
- Honesty & trust414%
- Communication14%
- Price & value14%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quality and professional home built by Tom and his staff.”
“Everything from start to finish was on time and as agreed to.”
“I raved about this company to everyone in AZ and highly recommend Tom and his team if you are thinking of building in AR.”
“Jennifer is detail oriented and organized, making sure communication is a top priority throughout the whole timeline.”
“Tom Watson builds homes with honesty and integrity.”
“Quality, energy efficiency, & upgraded features at fair prices have been a priority for this company with every step along the way.”
People customers mention
- Jennifer 3 reviews
- Cindy 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tom Watson Construction LLC for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
Rebuild after fire loss. Everything from start to finish was on time and as agreed to. Excellent followup on punch list items.
We worked with Watson Construction to build our retirement home remotely. Really love the house!
I did not directly use Tom Watson construction's services. However I was impacted by a real estate issue involving the company. I was very pleased with how they handled the complication. I believe we were treated fairly and they worked to do the right thing for everyone involved. If I do need something done in…
Tom and his team are as professional as they come. We were walked through every step and had a clear understanding of where we were at in the process. Any delays we ran into were addressed by his team before we even knew about them. Any questions we had, Jennifer and Kyle were always there to answer (and we had a…
Quality and professional home built by Tom and his staff. Very responsive to all needs and questions. I'll definitely use this company again for another home in the future.
When choosing a builder, Tom Watson, Construction was highly recommended to us. After our initial consultation, we knew there was just something different about Tom and his stellar team! The y were extremely helpful, offering suggestions and always available to answer all our questions. Jennifer, his office manager,…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Custom home building | 4 | — |
| New home construction | 4 | — |
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Customer reviews
4.8 ★★★★★ 23 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Rebuild after fire loss. Everything from start to finish was on time and as agreed to. Excellent followup on punch list items.
- Services: Custom home building, New home construction
Thank you for the review, Wayne! We enjoyed working with you and thankful you allowed us to build your beautiful new home!
Great experience! Love our home! Would definitely use again in the future!!!
We worked with Watson Construction to build our retirement home remotely. Really love the house!
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Custom home building
Thank you for the kind words! We appreciate your trust while we built your home remotely!
I did not directly use Tom Watson construction's services. However I was impacted by a real estate issue involving the company. I was very pleased with how they handled the complication. I believe we were treated fairly and they worked to do the right thing for everyone involved. If I do need something done in the future I'll be reaching out to them to have the work done.
Thank you for your review! We appreciate you!
Tom and Cindy were awesome to work with when we built our home 2 years ago:)
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: New home construction
Thank you so much! You guys were wonderful to work with!
Tom and his team are as professional as they come. We were walked through every step and had a clear understanding of where we were at in the process. Any delays we ran into were addressed by his team before we even knew about them. Any questions we had, Jennifer and Kyle were always there to answer (and we had a lot as first time home builders). 6 months in the house now and we still hear from his team to make sure everything is perfect. We recommend Tom over and over again.
- Positive: Responsiveness, Quality, Professionalism, Value
- Services: Custom home building, Home building, New home construction
Austin, we are so happy we were able to build for you guys! Thanks for being a wonderful client!
Quality and professional home built by Tom and his staff. Very responsive to all needs and questions. I'll definitely use this company again for another home in the future.
- Positive: Professionalism
- Services: Custom home building, New home construction
Thanks John! We appreciate you!
We had the best experience working with Tom Watson Construction. I was living in AZ while my husband was out here during the entire process. Everyone on Tom's team was extremely professional, helpful, and made the process so easy. Jennifer, in the office, was amazing. So willing to help and quick with any answers to any questions I had. Not being here to see the home building process was nerve racking but Tom, Jennifer, George, and everyone involved did everything they could to help us. I raved about this company to everyone in AZ and highly recommend Tom and his team if you are thinking of building in AR. They worked with us and understood when COVID put a slight delay in the sale of our home in AZ. Everyone Tom referred us to for choosing our lights, appliances, flooring, etc. was professional and helpful. Don't look any further than Tom Watson Construction if you are thinking of building a home.
- Positive: Responsiveness, Punctuality, Quality, Professionalism
Marsie, thank you for the kind words. You guys were such a joy to work with!
When choosing a builder, Tom Watson, Construction was highly recommended to us. After our initial consultation, we knew there was just something different about Tom and his stellar team! The y were extremely helpful, offering suggestions and always available to answer all our questions. Jennifer, his office manager, is very knowledgeable and kept us organized during the whole process. George Beck is Tom's construction foreman and he brought lots of experience to the table as well. He is onsite every day to make sure everything is running smoothly. Tom's wife, Cindy is an integral part of the team as well. She has impeccable taste in design and is always willing to share her ideas with you. We are thrilled with our new home and highly recommend Tom Watson Construction for your building needs.
David and Kay, we had the best time working with you both! The selections, the style, and the custom work you selected pushed our team to integrate new styles into our work and we could not be happier that we had the opportunity to build your beautiful home! You were both such a blessing and joy to work with!
Business details
- Address: 2505 Salem Rd, Conway, AR 72032
- Phone: (501) 329-6535
- Website: watsonconstructionco.net
- Service area: Conway, AR