Water damage restoration service · Kinnelon, NJ · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 40 water purification servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★62 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tomahawk Professional Services LLC five stars based on sixty-two reviews, noting that the owner replied to ninety-four percent of them. Customers frequently describe prompt response times, including same-day or emergency arrivals for water damage and mold issues. Recurring themes highlight professional communication, fair pricing, and thorough cleaning of carpets, upholstery, and structural damage. The excerpts do not present a pattern of common criticism among the provided reviews.
Google rating: 5.0 out of 5 from 62 reviews (98% five-star).
Reviews on this page: 62 Google reviews (57 with written comments, 2 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: December 18, 2025.
Service: Water Purification Service serving Kinnelon, New Jersey.
Data from Google, last updated October 25, 2026.
Score profile vs other water purification services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyWater Purification Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tomahawk Professional Services LLC: 97/100 on this factor. Category median: 88.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tomahawk Professional Services LLC: 96/100 on this factor. Category median: 86.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tomahawk Professional Services LLC: 98/100 on this factor. Category median: 85.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tomahawk Professional Services LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tomahawk Professional Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
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Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
5.0of 5
5 stars6198%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 57 written reviews
98%praise
Praise14198%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3625%
Speed & response2920%
Would recommend2719%
Quality & results2014%
Price & value1410%
Honesty & trust118%
Communication75%
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My 1st Google search came up with a 5 Star on Tomahawk Professional Services.”
“His team arrived the next day to begin remedial work.”
“Tom is one of the best in the biz he is experienced in his field and his crew works diligently to handle to task at hand highly recommend!”
“I can not recommend this company enough.”
“They did a fantastic job and communicated every step of the way.”
“Tom, the owner, was a pleasure to work with, was fair with his price and gave me a same week appointment.”
“Tom and his Team were very professional, honest and knowledgeable within their profession.”
“The tech was timely, friendly, professional, communicated well, and was in and out in 2 hours (maybe less).”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tomahawk Professional Services LLC for 8 kinds of job. Pick one to see what they paid and said.
Mark6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ronald and Andrew took care of our five floor building with only two days notice… They were In and out in about 2 1/2 hours, with great, positive attitudes despite working in the June-heat with their steam cleaner
RyanLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tom and his team are true professionals. We had a frozen pipe in our garage and a good amount of water flooded in our basement. Tom came right off of his flight and arrived at our house at 11:00 PM to help me remove the water and get the drying process started.
His team arrived the next day to begin remedial work.…
PhilLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tom and his crew were excellent.
We called him on a Monday and by Wednesday his crew that came (2guys..sorry I forgot the names) were very courteous and very professional.
TOMAHAWK did a FANTASTIC JOB!!
Thanks
Phil and Maria Campana 👍
RobertLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Tom is one of the best in the biz he is experienced in his field and his crew works diligently to handle to task at hand highly recommend!
Emily1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
It takes a lot for me to write a review - but Tom is truly exceptional - hardworking , takes time , incredibly knowledgeable and most importantly HONEST
Something you don’t see often - would. Recommend 1,000 percent
Emily
Public6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Had my family's living room set cleaned as a Mother's Day gift. The cats destroyed the original protective upholstery, so it had about 15 years years of living with two mechanics and an electrician. The staining, especially from grease and attic/basement soot, was well set in.
The tech was timely, friendly,…
Ronald and Andrew took care of our five floor building with only two days notice… They were In and out in about 2 1/2 hours, with great, positive attitudes despite working in the June-heat with their steam cleaner
Response from the owner · a year ago
Thank you for the great review, Mark! Glad to hear positive feedback about our technicians and their work. Thank you for choosing us for your carpet cleaning needs!
Ryan O'FarnonLocal Guide · 54 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Tom and his team are true professionals. We had a frozen pipe in our garage and a good amount of water flooded in our basement. Tom came right off of his flight and arrived at our house at 11:00 PM to help me remove the water and get the drying process started.
His team arrived the next day to begin remedial work. They did a fantastic job and communicated every step of the way.
As a new homeowner Tom also went the extra mile in communicating with the insurance company to ensure we were able to get the funds to build everything back to the original quality.
Top to bottom the best in the business and you can tell he truly cares about his clients and will do whatever it takes to help them.
Thank you Tomahawk Team!
Response from the owner · a year ago
Thank you, Ryan! Sorry you had to deal with water damage as a new homeowner, but happy to be able to help you every step of the way. Hope you're enjoying your dry basement and new home!
Maria Campana6 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Our Contractor found a bit of mold on our bathroom sheetrock in our new residence.
He called to give us a heads up and I asked our contractor to hold up on his job until we found someone who could investigate to see the full extent on this situation.
My 1st Google search came up with a 5 Star on Tomahawk Professional Services. I immediately called and within 2-3 hours Tom of Tomahawk was at our place checking over the situation.
I generally do not like to participate in surveys or reviews, however I was so Happy to have found Tom within my Google search that I felt the need to pass along my experience.
Tom and his Team were very professional, honest and knowledgeable within their profession.
The mold ended up to spread from the bathroom to the next room - our laundry room. They removed all visible mold that was present, cleaned/disinfected all that was present on the drywall between rooms and were sending photos of everything.
This was an unfortunate experience for us, however Tom and his Team helped out quickly, professionally and with a smile:)
Response from the owner · a year ago
Thank you for your review, Maria. Happy to help with your home mold issues and glad we were able to get everything remediated properly for you!
Phil CampanaLocal Guide · 27 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Tom and his crew were excellent.
We called him on a Monday and by Wednesday his crew that came (2guys..sorry I forgot the names) were very courteous and very professional.
TOMAHAWK did a FANTASTIC JOB!!
Thanks
Phil and Maria Campana 👍
Response from the owner · a year ago
Thank you, Phil! Always great to hear good things about our technicians! We think they're pretty great!
Robert HernandezLocal Guide · 24 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
It takes a lot for me to write a review - but Tom is truly exceptional - hardworking , takes time , incredibly knowledgeable and most importantly HONEST
Something you don’t see often - would. Recommend 1,000 percent
Emily
Response from the owner · 2 years ago
Thank you very much for your kind words as they are greatly appreciated. I’m glad we were able to help and I also appreciate you letting me play with your dog!
SAMUEL RODRIGUEZLocal Guide · 63 reviewsiTotal number of Google reviews SAMUEL has written across all businesses on Google Maps, not just this one.
Had my family's living room set cleaned as a Mother's Day gift. The cats destroyed the original protective upholstery, so it had about 15 years years of living with two mechanics and an electrician. The staining, especially from grease and attic/basement soot, was well set in.
The tech was timely, friendly, professional, communicated well, and was in and out in 2 hours (maybe less). It looks fresh from the furniture store, and Mom was more than happy with the result!
Response from the owner · 2 years ago
Thank you for the excellent review! Happy we could help your mom clean up her couches! The results were so satisfying!!
Kathleen Monesteri1 reviewiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
I used Tomahawk exactly 1 year ago for the first time. They cleaned my sectional sofa & restored a cream colored area rug ( see their website photos for before & after) to original condition! My dog was sprayed by a skunk & I called for emergency service to clean my couch. The response was immediate & my couch was cleaned the next day. The crew was friendly, helpful & went beyond to insure the odor was eliminated from the fabric. I can not recommend this company enough. You’d never get service like this from a corporate cleaning company. GIVE SMALL BUSINESS your attention & YOU WILL ALWAYS GET MORE FROM THEM!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Area rug cleaning, Upholstery cleaning, Pet stain & odor removal
Response from the owner · 2 years ago
Thank you for the review, Lisa, and for continuing to trust us with your home! Glad we could help with your skunking situation!!
