iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%79+11.2Replies to reviews 7%99+7Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 30%
4.9★★★★★1,611 Google reviews · 24 photos
96%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$1.2ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the company 4.9 out of 5 based on 1611 reviews, noting that the owner responds to 93 percent of feedback. Customers frequently praise punctuality, clear communication, and upfront pricing for services like water heater installation and leak repair. However, low-star reviews criticize high costs, mandatory service plan sales, and the $89 diagnostic fee.
Google rating: 4.9 out of 5 from 1,611 reviews (96% five-star).
Reviews on this page: 1,609 Google reviews (1,353 with written comments, 29 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 23, 2026.
Service: Drain Cleaning Service serving Des Peres, Missouri.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tony LaMartina Plumbing Co. Inc: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tony LaMartina Plumbing Co. Inc: 86/100 on this factor. Category median: 92.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tony LaMartina Plumbing Co. Inc: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tony LaMartina Plumbing Co. Inc: 79/100 on this factor. Category median: 100.B
79
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tony LaMartina Plumbing Co. Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tony LaMartina Plumbing Co. Inc: 99/100 on this factor. Category median: 93.A
99
Bar = this company · dark tick = category median.
Star ratings
1,609 Google reviews we collected
4.9of 5
5 stars1,54196%
4 stars252%
3 stars111%
2 stars70%
1 star252%
Praise vs complaints
Phrases our text analysis found in 1,353 written reviews
99%praise
Praise2,94099%
Complaints431%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price4313%
Reasonable22167%
Overpriced227%
Not sure4413%
$1.2k+145% vs typical drain cleaning services
Middle half of what 271 customers paid ($633–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude88530%
Speed & response59220%
Quality & results57719%
Communication32211%
Would recommend31411%
Price & value2097%
Honesty & trust843%
What customers talk about
We read 1,353 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have called upon this company several times over the years and they are always prompt, responsive, professional, and highly competent.”
“Dan was great he explained the problem, gave me options for repair and fixed the issue quickly.”
“I did get three quotes and two of them were less than half of their exorbitant price, so naturally I did not get back to them.”
“All great work by Dan, Michael & Talan, from the estimate visit through installation.”
“Terrible experience.”
“They listened to my concerns and compared their work efficiently with minimal wait time.”
“We will recommend your company to everyone we know.”
“Prior to the above post we recommended Tony LaMartina Plumbing.”
“As a member (extremely affordable) I get priority for my urgent matters, and a discount.”
“While the company is replacing the unit, the amount of time, hassle, and frustration involved — especially at this price point — was not worth it.”
“They know their business and they are clear up front about what they plan to do, options you have (if any) and the estimated cost.”
People customers mention
Amel27 reviews
Nathan25 reviews
Courtney20 reviews
Caleb18 reviews
Pete18 reviews
Lorenzo18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tony LaMartina Plumbing Co. Inc for 8 kinds of job. Pick one to see what they paid and said.
MarkLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Tony LaMartina Plumbing is simply the best at what they do. I have called upon this company several times over the years and they are always prompt, responsive, professional, and highly competent. This is one company that truly understands their customers, not a common trait these days. Today, Brad came out and…
DavidLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The folks at LaMartina Plumbing are extremely accommodating. They communicate very well, and I always know when they are arriving, how much time it will take, how much it will cost. Nathan and Amel are knowledgeable and very skilled. Can’t say enough about these guys.
Deanna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
LaMartina Plumbing is always so responsive. They arrive when they say they would. They communicate the price up front. That is why we keep coming back for our rental property needs. Thanks for another job well done.
ValerieLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service. Technicians are polite and informative. They go the extra mile figuring out the issue and even called the manufacturer of the water heater and got it registered. I thought it was registered it wasn’t. Price is reasonable. I highly recommend Tony Lamartina Plumbing.
Paid $200–400Reasonable priceWater heater repair
Phillip5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
All of the staff I encountered were really helpful and cooperative in working towards our solution. I'd definitely call the whole process "great service." We won't hesitate to call them again for help in the future.
Paid $1,600–1,800Not sureFaucet repair
Rose8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service start to finish. Amel was exceptional & professional. When I need further plumbing repairs Tony LaMartina Plumbing will be first to call. Thank Amel, hope to see you in the future!
Tony LaMartina Plumbing is simply the best at what they do. I have called upon this company several times over the years and they are always prompt, responsive, professional, and highly competent. This is one company that truly understands their customers, not a common trait these days. Today, Brad came out and installed a gas range and shortened the gas pipe when the original store paid installers could not. I will always call Tony Martina Plumbing for all my plumbing needs as I have full confidence in the company and their staff. I highly recommend Tony Martina Plumbing.
Exceptional company!!! Exceptional response time, service and employees! As a member (extremely affordable) I get priority for my urgent matters, and a discount. I love my plumber Kuper, who is ridiculously personable and has become a friend!
Response from the owner · 2 days ago
It's wonderful to hear how pleased you are with Kuper and the service you’ve received. We're thrilled that our membership benefits have been valuable to you and appreciate your recognition of our team's efforts. Thank you for your kind words and for trusting us with your needs!
Bella Rose7 reviewsiTotal number of Google reviews Bella has written across all businesses on Google Maps, not just this one.
Technicians were extremely professional and fast. They listened to my concerns and compared their work efficiently with minimal wait time. They showed up at the scheduled time and gave plenty of notice when they were on their way. Would 100% bring them back for any other plumbing I ever need done!
Services: Plumbing pipe repair
Response from the owner · a year ago
Thank you so much for sharing your experience! It's wonderful to hear that our technicians were attentive and efficient, addressing your concerns promptly. We're thrilled that you were satisfied with the service and look forward to assisting you with any future plumbing needs.
David ShermanLocal Guide · 16 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
The folks at LaMartina Plumbing are extremely accommodating. They communicate very well, and I always know when they are arriving, how much time it will take, how much it will cost. Nathan and Amel are knowledgeable and very skilled. Can’t say enough about these guys.
Price assessment: Reasonable price
Price: $800–1,000
Services: Water heater repair
Response from the owner · 5 days ago
Thank you so much for your kind words about LaMartina Plumbing. We're thrilled to hear that Nathan and Amel provided excellent service and kept you well-informed throughout the process. Your appreciation means a lot to us, and we'll be sure to pass your compliments along to the team.
Deanna Venker5 reviewsiTotal number of Google reviews Deanna has written across all businesses on Google Maps, not just this one.
LaMartina Plumbing is always so responsive. They arrive when they say they would. They communicate the price up front. That is why we keep coming back for our rental property needs. Thanks for another job well done.
We're thrilled to hear that you've had such consistently positive experiences with our services. Being punctual and transparent in our communication is a top priority for us, and we're glad it shows. Thank you for trusting us with your rental property needs, we're grateful for your recurring patronage.
MadeahLocal Guide · 16 reviewsiTotal number of Google reviews Madeah has written across all businesses on Google Maps, not just this one.
I am exceptionally disappointed in the services provided by Tony LaMartina Plumbing after using them for decades. Matt LaMartina seems like he is only interested in getting full payment without customer satisfaction or customer service which is something that they used to provide. In response to my last email, he only had one thing to say and that was that they received our payment. My husband sent a payment in full even though it should have said 'disputed' on the memo line. He also felt they didn't do proper work but we thought Matt would at least courteously respond to my email and work on resolving our issues. We thought they had enough integrity and that we had enough history that we wanted to avoid the Better Business Bureau. All I can say is that Matt has left us very disappointed and that this is not the same standard of business they used to offer. I also notice people are confusing (or shortening) Tony LaMartina Plumbing with LaMartina Plumbing in reviews. Be careful.
***I want to add a reply to their response. Prior to the above post we recommended Tony LaMartina Plumbing. I still believe they do great plumbing work and just share my experiences. Yes, we have used other companies to snake roots out of a line. We used a different company for a lateral sewer line because it's a requirement of the municipality if we wanted to participate in the lateral sewer program. I think the hardware store where we bought out hot water heater did the installation. No, I'm not confusing your company with another.
I believe Tony LaMartina does quality work but there will be issues relative to the size of the miscommunication.
An example of this is when I referred to the plumber as a technician your response was defensive. It was along the lines of, we don't use technicians, we only have licensed plumbers. Yet it was your company that sent the message that the technician is on his way. There were many opportunities to understand how communication could have been improved. I don't have all the correct terminology as I am not the Plumbing profession. I was looking for what I think is called a point of use hot water heater, I may have said under sink hot water heater. You stated you didn't do those and I replied that it was Tony who installed the one I had. At the time you couldn't find record of it. The point is, if I don't have the right word for it, tell me what it is when you see it if you're here working on something else and I ask about it. Something like, "I'm not sure what you're talking about, could you show me?" The bottom line is I needed better communication and you couldn't clarify only justify because as plumbers you didn't relate to me not having the same background knowledge.
Then, the last thing that I really struggle with is the comment that I had only used your company 4 times in 18 years. I have 1½ bathrooms, and no frills in the kitchen or laundry room. We replaced the garbage disposal ourselves and the spray nozzle at the sink as well. For the most part, the same company snakes our tree roots since the day we moved in with a few exceptions. So, I don't see the issue. Are you upset we made minor repairs on our own or have our lines snaked by someone other than you? Surely, you are confident in your work to the point that you don't expect to keep coming out to do the same repairs. Surely, you can catch something that is also in need of repair and suggest including it. I trust your repairs as should you. So why is it you thought we didn't hire you often enough?
We wish your business well. I'm sorry we weren't able to talk it through. I thought it was a standard you were well capable of living up to. Please don't criticize me for that.
Response from the owner · 8 years ago
Nancy: I provided a very detailed reply to your email, discussing each of the points you made. Everyone that was involved with the service visit in question reviewed your letter and felt that it was not an accurate characterization as to what happened. Our records show that we only work for you a total of 4 times between December 1999 and August of 2017. Perhaps you have us confused with another plumbing company. - Respectfully Yours, Matt LaMartina
Sam PittLocal Guide · 7 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
We're thrilled to hear that we exceeded all your expectations! Your feedback is incredibly motivating for us. Thank you for taking the time to share your experience.
Mark Carosello4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Called to get an estimate for plumbing work for a bathroom remodel. They said they would have to charge $89 to come out and give estimate. If they do the work they would refund it. What a joke…. I have other companies coming out to do FREE estimates. Guess this is their way for them to lock you in on their service. Guess they don’t need the business. Would suggest calling other companies.
Response from the owner · a week ago
Thank you for your feedback. We understand your concerns about our estimate policy and will take your comments into consideration as we continuously evaluate our services. We hope you find a solution that meets your needs, and appreciate you giving us the opportunity to assist you.
Debbie Meyer6 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Dan was great he explained the problem, gave me options for repair and fixed the issue quickly.
Response from the owner · a week ago
We're thrilled to hear that Dan provided you with a clear explanation and effective solutions. It's fantastic that he was able to address the issue promptly. Thank you for sharing your positive experience!
Valerie TreichelLocal Guide · 17 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Excellent service. Technicians are polite and informative. They go the extra mile figuring out the issue and even called the manufacturer of the water heater and got it registered. I thought it was registered it wasn’t. Price is reasonable. I highly recommend Tony Lamartina Plumbing.
Price assessment: Reasonable price
Price: $200–400
Services: Water heater repair
Response from the owner · a week ago
We're thrilled to hear you had such a positive experience with our service! It's fantastic that our team went above and beyond by not only resolving the issue but also handling the water heater registration for you. Thank you for recommending Tony Lamartina Plumbing and for taking the time to leave such a thoughtful review.
