Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
TOP 1 Expert Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

TOP 1 Expert Home Improvement

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 20 roof inspectors · 5.0★ from 482 Google reviews

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Report card

Percentile vs other roof inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TOP 1 Expert Home Improvement is better than 98% of roof inspectors.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TOP 1 Expert Home Improvement is better than 97% of roof inspectors.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TOP 1 Expert Home Improvement is better than 96% of roof inspectors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TOP 1 Expert Home Improvement is better than 100% of roof inspectors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TOP 1 Expert Home Improvement is better than 100% of roof inspectors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TOP 1 Expert Home Improvement is better than 100% of roof inspectors.A
100

Reviews for your job

Customers hired TOP 1 Expert Home Improvement for 8 kinds of job.

TOP 1 Expert Home Improvement for roof damage repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$20,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof damage repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Roof damage repair”

Erica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience with TOP 1 Expert Home Improvement from start to finish. The team was professional, reliable, and very respectful of my home and property. They arrived on time, worked efficiently, and made sure everything was done properly. They also kept me informed throughout the process and answered all…

Paid $1–5,000Great priceGutter repairsRoof inspectionRoof repair
Arvin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mike and Alex were amazing! They did an excellent job repairing my shingles, thoroughly inspecting my roof, and taking care of all the flashing and capping. They were professional, knowledgeable, reliable, and truly a pleasure to work with. I’m extremely happy with the quality of their work and would highly…

Paid $1–5,000Reasonable priceRoof inspectionRoof repairRoof damage repair
JAN2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience with Top 1 Expert Home Improvement. Mike, the owner, was professional, honest, and easy to work with. The roofing work was completed on time and the quality exceeded my expectations. I highly recommend Top 1 Expert Home Improvement for anyone looking for reliable roofing services.

Gutter installationRoof installationRoof damage repair
jeff7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a really good experience with Top 1. They came promptly, worked efficiently, charges seemed relatively reasonable, and the work was quite good. Glad we found them.

Gutter repairsRoof repairGutter cleaning
M6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mike, the owner, was professional and quick to respond. His rates are reasonable and the quality of work excellent,.

Paid $1–2,000Reasonable priceGutter repairsRoof inspectionRoof damage repair
Rosemary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had an excellent experience with Top 1 Expert Home Improvement . Mike, the owner, was professional, honest, and very knowledgeable throughout the entire process. From the initial inspection to the final cleanup, everything was handled with great attention to detail and quality workmanship. The crew arrived on…

Paid $20,000+Gutter repairsGutter installationRoof installation
Kenitta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I recently had the pleasure of working with this roofing company, and I couldn’t be more satisfied with the entire experience. From the initial consultation to the final inspection, their team was professional, knowledgeable, and incredibly easy to work with. Big thanks for Mike including TOP 1 Expert.

Roof inspectionRoof repairRoof installation
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We recently had our roof replaced, and the experience was excellent from start to finish. The team was professional, punctual, and highly skilled. They clearly explained the process, used quality materials, and completed the project on time. The cleanup was thorough, and the final result exceeded our expectations. I…

Gutter installationRoof inspectionRoof repair
K8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a great experience with Mike, his brother and the rest of the team. I called just a few days ago with what I thought was a simple gutter issue and severe issues with my roof were uncovered (it didn't really surprise me though). The team addressed everything and kept me aprised of their progress throughout the…

Gutter installationRoof repairRoof damage repair
Elise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great experience with this gutter repair company. They showed up on time, did solid work, and left everything clean when they were done.Very happy with the service.

Paid $20,000+Reasonable priceGutter repairsGutter installationRoof damage repair
MikeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $15,000–20,000Reasonable priceGutter repairsGutter installationRoof inspection

Price

$2.0k-70% vs typical roof inspectors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 63%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof repair97$613–$8.1k
Roof installation82$9.3k–$18k
Gutter repairs40$371–$1.7k
Gutter installation29$613–$3.0k
Roof inspection26—
Gutter cleaning21—
Roof damage repair11—
General construction6—

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