Tree service · West Columbia, SC · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty89−1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 99 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★204 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Top Cut Tree Service 4.9 out of 5 stars based on 204 reviews. Customers frequently praise the company for punctual arrivals, professional conduct, fair pricing, and thorough cleanup after tree removals and stump grinding. However, several low-star reviews criticize the business for poor communication, including unanswered phone calls, missed appointments, and a lack of follow-up after initial contact.
Google rating: 4.9 out of 5 from 204 reviews (96% five-star).
Reviews on this page: 204 Google reviews (192 with written comments, 12 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: November 5, 2026.
Service: Tree Removal Service serving West Columbia, South Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Top Cut Tree ServiceTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Cut Tree Service: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Cut Tree Service: 83/100 on this factor. Category median: 94.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Cut Tree Service: 89/100 on this factor. Category median: 99.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Cut Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Cut Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Cut Tree Service: 24/100 on this factor. Category median: 59.D
24
Bar = this company · dark tick = category median.
Star ratings
204 Google reviews we collected
4.9of 5
5 stars19696%
4 stars10%
3 stars00%
2 stars00%
1 star73%
Praise vs complaints
Phrases our text analysis found in 192 written reviews
99%praise
Praise41299%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price625%
Reasonable1875%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10525%
Quality & results9322%
Would recommend8420%
Speed & response6716%
Price & value5213%
Communication102%
Honesty & trust51%
What customers talk about
We read 192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were potile, professional, fast and exceeded my expectations in every way.”
“The team did a great job removing the trees while working around several obstacles.”
“If you are in the market for a tree service, look no further.”
“They did a bang-up job in quick time taking down several dead trees in my yard.”
“Very reasonable rate to remove a dead tree and grind 3 stumps.”
“…multiple emails from them notifying them that they are emailing me a quote in error and I’m still getting emails.…”
“Great communication, arrived on time, did a fantastic job removing 2 large pine trees from tight space in back yard.”
“It's so hard to find companies you can trust to do consistently good work.”
People customers mention
Justin11 reviews
Landon6 reviews
Rhonda4 reviews
Pines3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Top Cut Tree Service for 4 kinds of job. Pick one to see what they paid and said.
SSteven1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★★
I can't recommend this company enough. I had 3 trees removed and offshoot cut back. I live in a challenging location (bottom of a hill ~100 yards) and the trees were right next to and overhanging my shop. The team did a great job removing the trees while working around several obstacles. They were potile,…
Great priceTree removal
JJeffLocal Guide · 59 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Arrived at 8am, Did a great job cutting the pine tree down, grinding the stump and cleaned the area up very nice. Very pleased with their service. Highly recommend.
Reasonable priceTree stump removalTree removal
TTerri7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Friendly, efficient and fast! Very reasonable rate to remove a dead tree and grind 3 stumps. They cleaned up all branches and debris from the dead tree too. We will definitely use them again! Strongly recommend them
Reasonable priceTree stump removalTree removal
BBenjamin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They did a bang-up job in quick time taking down several dead trees in my yard. Will be happy to use them again.
Reasonable priceTree removal
DDerrick9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Top Cut Tree Service is top-level. Very professional, courteous, and thorough. I would highly recommend this fine company.
CCarolyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very professional and great work. Cleaned up the area and left everything in great shape.
I can't recommend this company enough. I had 3 trees removed and offshoot cut back. I live in a challenging location (bottom of a hill ~100 yards) and the trees were right next to and overhanging my shop. The team did a great job removing the trees while working around several obstacles. They were potile, professional, fast and exceeded my expectations in every way. If you are in the market for a tree service, look no further. I will be using them exclusively moving forward.
Price assessment: Great price
Services: Tree removal
J
Jeff SheltonLocal Guide · 59 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Arrived at 8am, Did a great job cutting the pine tree down, grinding the stump and cleaned the area up very nice. Very pleased with their service. Highly recommend.
Price assessment: Reasonable price
Services: Tree stump removal, Tree removal
T
Terri P7 reviewsiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Friendly, efficient and fast! Very reasonable rate to remove a dead tree and grind 3 stumps. They cleaned up all branches and debris from the dead tree too. We will definitely use them again! Strongly recommend them
Price assessment: Reasonable price
Services: Tree stump removal, Tree removal
D
Don Altman8 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
I needed to have a tree removed, because the roots were growing in my water meter housing. After researching, I selected Top Cut Tree Service because they had required licensing, insurance, and great reviews. Workers were on time, professional and very nice. They did an AMAZING job! I watched the entire process, all which exceeded my expectations. It was so interesting to see an actual tree, stump and roots removed. After the tree was removed, the workers left. I took pictures of the completed project. Everything looked great until I saw that there was still a root over the pipe in the water meter housing. I immediately called the individual who appeared to be the site manager during the removal. He informed me that the root would eventually dry out and die, because the tree from which it got its nourishment was gone. Though it was not included in the service, to ease my mind he offered to come by one day next week, 12-16 October, to remove the root with pruning shears. I agreed and thanked him. He was so nice! I highly recommend this company to anyone requiring tree removal services.
Price assessment: Reasonable price
Services: Tree stump removal, Tree removal
D
Derrick Wrigley9 reviewsiTotal number of Google reviews Derrick has written across all businesses on Google Maps, not just this one.
Great communication, arrived on time, did a fantastic job removing 2 large pine trees from tight space in back yard. They did an amazing job with cleanup. 5 stars all the way!!!
K
Keisha Carter5 reviewsiTotal number of Google reviews Keisha has written across all businesses on Google Maps, not just this one.
