Analyzing 6,752,6376.8M ReviewsFor 19,09219.1K Experts

Experts Reviews · Company report
Top Tier Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%78+5.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Top Tier Appliance Repair

Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 312 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Tier Appliance Repair is better than 90% of appliance repair.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Tier Appliance Repair is better than 87% of appliance repair.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Tier Appliance Repair is better than —% of appliance repair.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Tier Appliance Repair is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Tier Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Tier Appliance Repair is better than 78% of appliance repair.B
78

Reviews for your job

Customers hired Top Tier Appliance Repair for 8 kinds of job.

Top Tier Appliance Repair for oven repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Oven repair”

chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 hours ago★★★★★

Quick appraisal of the problem, parts came in a timely manner and install appointment soon followed.

Paid $100–150Reasonable priceOven repair
Dee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quick & excellent service. They explained what was wrong & fixed it. Finished in 35 minutes. Very happy with the service I received would recommend them to anyone looking for great service.

Great priceOven repair
Sarah13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Owner of the company showed up himself to do the work! He knew from our description exactly what was wrong with your oven and brought the part with him. He had the ignitor switched out in under 10 minutes, and made it look easy! We will definitely be using them for all our appliance repairs. Extra stars for being a Veteran Owned Company!

Great priceStove & cooktop repairOven repair
Danielle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Would absolutely use them again! So knowledgeable and our tech taught me preventative maintenance. Really appreciated it!

Great priceOven repair

Price

$114-58% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 38%Overpriced 0%Not sure 21%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair27$126–$371
Dryer repair27$183–$365
Dishwasher repair25$114–$390
Microwave repair8$114–$334
Stove, cooktop & oven repair7$126–$427
Oven repair4$139–$427
Washer/dryer repair2$126–$335
Stove & cooktop repair2$126–$429

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