Pest control service · Miami Gardens, FL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 141 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★1,348 Google reviews · 20 photos
97%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$91typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Toro Pest Management five out of five stars based on 1348 reviews, with the owner responding to 97% of them. Positive feedback highlights thorough, punctual, and professional service for residential and commercial pest control, including fumigation and termite treatment, noting clear communication and attention to detail. However, low-star reviews cite issues with honoring warranties for recurring termite problems, charging cancellation fees for rescheduled appointments, and scheduling errors that led to overbilling or missed visits.
Google rating: 5.0 out of 5 from 1,348 reviews (97% five-star).
Reviews on this page: 1,348 Google reviews (1,300 with written comments, 9 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 20, 2026.
Service: Pest Control Service serving Miami Gardens, Florida.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Toro Pest ManagementPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Toro Pest Management: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Toro Pest Management: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Toro Pest Management: 93/100 on this factor. Category median: 98.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Toro Pest Management: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Toro Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Toro Pest Management: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
1,348 Google reviews we collected
5.0of 5
5 stars1,31497%
4 stars212%
3 stars20%
2 stars20%
1 star91%
Praise vs complaints
Phrases our text analysis found in 1,300 written reviews
99%praise
Praise1,72199%
Complaints151%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price6353%
Reasonable3529%
Overpriced00%
Not sure2118%
$91-29% vs typical pest control services
Middle half of what 28 customers paid ($65–$144) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude57933%
Quality & results48828%
Would recommend26515%
Speed & response18511%
Communication1116%
Honesty & trust563%
Price & value523%
What customers talk about
We read 1,300 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is reliable, professional, and dedicated to maintaining a clean and insect-free office environment.”
“…he rep he was conveniently on vacation , I spoke the manager Rey very rude he stated their records showed I had canceled not Postponed therefore they…”
“Tommy from Toro Pest Management consistently provides outstanding service during his monthly visits to our building.”
“Just terrible service overall.”
“I definitely recommend Toro Pest Management and especially Nelly!”
“Would not recommend this company.”
“She really knows her stuff and was extremely thorough, efficient and knowledgeable!”
“His attention to detail, excellent communication, and commitment to customer satisfaction are truly appreciated.”
“It’s refreshing to receive such outstanding service from someone who genuinely takes pride in their work.”
“We tented our house and had Toro install bait stations for subterranean termites, process was easy, clear and fair in price.”
“We were also overcharged due to his mistakes in scheduling.”
People customers mention
Rodriguez39 reviews
Jose38 reviews
Alliah36 reviews
Fanny36 reviews
Sentricon33 reviews
Medina32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Toro Pest Management for 8 kinds of job. Pick one to see what they paid and said.
LLourdes2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nelly Medina was the specialist who responded to my home. She was very professional and conducted a thorough pest control service.
Paid $60–80Reasonable priceGeneral pest inspectionService not listed
LLinda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Toro Pest Management. Ayer recibi services de eliminacion de cucarachas, nos atendió Nelly Medina 100% satisfecha con el servicio brindado.
Paid $80–100Great priceGeneral pest inspection
SSwaina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Nelly provided exceptional services to us in my office building. She was punctual, courteous and she worked quietly during office hours. She is very thorough in the services she provided.
GGenesis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excelente servicio Toro Pest Management…Y su Agente de Servicio NELLY…Nos vemos pronto …Great Job!!
Paid $160–180Great priceHornet & wasp extermination
AArturo2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you for the company Toro pest management for the great and fast service specially to NELLY they got rid of all the bugs .
Paid $80–100Great priceHornet & wasp extermination
TTeresa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gracias por el servicio de la compañía Toro management y así specialist Nelly quien e terminó la plaga en mi casa de cucaracha
Tommy from Toro Pest Management consistently provides outstanding service during his monthly visits to our building. He is reliable, professional, and dedicated to maintaining a clean and insect-free office environment. He takes the initiative to ask questions, address any concerns, and ensure that our needs are being met. His attention to detail, excellent communication, and commitment to customer satisfaction are truly appreciated.
M
Michael Gould2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Thanks for choosing TORO for your pest control needs.
We are ecstatic to hear that you had a positive experience with Toro.
If we can be of additional service in the future, please call us at
305-594-4767.
F
fairy bettyLocal Guide · 13 reviewsiTotal number of Google reviews fairy has written across all businesses on Google Maps, not just this one.
Lee is the absolute greatest! She's a superstar 🌟. She really knows her stuff and was extremely thorough, efficient and knowledgeable! Highly recommend!
Response from the owner · a week ago
Thank you for sharing your review about your positive experience with Lee. Please reach out to us at 305-594-4767 for your discount incentives on all additional services.
The TORO Team
B
Briana del Valle3 reviewsiTotal number of Google reviews Briana has written across all businesses on Google Maps, not just this one.
Tommy from Toro, thank you so much and for all your help!
Services: Ant extermination
Pest type: Ants, Other
Response from the owner · a week ago
Thanks for choosing TORO for your pest control needs.
We are ecstatic to hear that you had a positive experience with Tommy.
If we can be of additional service in the future, please call us at
305-594-4767.
M
marisol algarin2 reviewsiTotal number of Google reviews marisol has written across all businesses on Google Maps, not just this one.
El servicio que tiene esta empresa es espectacular, muchas gracias por el mantenimiento que he tenido con ellos por más de 4 años, un agradecimiento a Nelly Medina por sus recomendaciones.
Price assessment: Great price
Response from the owner · a week ago
Thank you for sharing your review about your positive experience with Nelly. Please reach out to us at 305-594-4767 for your discount incentives on all additional services.
The TORO Team
K
keila sardinaLocal Guide · 10 reviewsiTotal number of Google reviews keila has written across all businesses on Google Maps, not just this one.
Excelente servicio de Toro Pest Management. Quiero destacar especialmente la atención de Nelly Medina, una profesional muy amable, responsable y dedicada a su trabajo. Desde el primer momento demostró conocimiento, profesionalismo y una excelente disposición para explicar cada detalle del servicio. Quedamos muy satisfechas con su atención. ¡Sin duda, recomiendo a Toro Pest Management y especialmente a Nelly!
Response from the owner · a week ago
Thanks for choosing TORO for your pest control needs.
We are ecstatic to hear that you had a positive experience with Nelly.
If we can be of additional service in the future, please call us at
305-594-4767.
L
Lourdes Hodges2 reviewsiTotal number of Google reviews Lourdes has written across all businesses on Google Maps, not just this one.
Nelly Medina was the specialist who responded to my home. She was very professional and conducted a thorough pest control service.
Price assessment: Reasonable price
Price: $60–80
Services: General pest inspection, Service not listed
Pest type: Ants, Rodents, Cockroaches
Response from the owner · a week ago
Thank you for sharing your review about your positive experience with Nelly. Please reach out to us at 305-594-4767 for your discount incentives on all additional services.
The TORO Team
E
ERICK FAUSTOR6 reviewsiTotal number of Google reviews ERICK has written across all businesses on Google Maps, not just this one.
Toro Pest Management and their specialist are very professional in the work they perform. I am very pleased with the company, and especially with Nelly—the specialist who came to work at Poinciana Gardens.
Price assessment: Reasonable price
Services: Rodent extermination, Flea & mite extermination, General pest inspection, Mosquito extermination, Cockroach extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Mosquitoes
Response from the owner · a week ago
Thanks for choosing TORO for your pest control needs.
We are ecstatic to hear that you had a positive experience with Nelly.
If we can be of additional service in the future, please call us at
305-594-4767.
