Analyzing 5,827,1615.8M ReviewsFor 16,09716.1K Experts
Google reviewers rate Total Solution Cleaning 4.9 out of 5 based on 134 reviews, noting the owner responds to 98 percent of feedback. Customers frequently cite punctuality, clear communication, and fair pricing for services including water damage restoration, mold remediation, and carpet cleaning. While most praise the team’s professionalism and responsiveness, a minority of low-star reviews criticize a lack of return calls and vehicles blocking driveways.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
134 Google reviews we collected
Phrases our text analysis found in 117 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is incredibly professional, honest, skilled, and has a great team working with him.”
“I don't write a lot of reviews, but if you're looking for help with water issues, I highly recommend Total Solutions.”
“From the very beginning, the team was professional, responsive, and thorough.”
“From the very beginning, this restoration company was prompt, professional, and compassionate.”
“They were extremely efficient, knowledgeable, courteous, and reasonably priced.”
“…had throughout the process, was kind and patient, and I felt complete trust in their work.…”
“Good communication the entire time and very courteous/respectful.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Total Solution Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Brandon and his team did a good job. They eliminated the contamination and performed a really good job for the project. Thank you!!
Brandon and his team did a GREAT job. Good communication the entire time and very courteous/respectful. I would absolutely recommend them!
These guys left my carpet looking brand new just like when I bought it after so many stains and the carpet not being cleaned for well over 5 years. Highly recommend and great prices.
Brandon & his Dad, Jonas were the best! We had just moved in to our home 2 weeks before the flooding in the basement! We've never had this problem in any of the homes we owned. My Realtor recommended Total Solution and I couldn't have been more pleased. They came in right away and started cleaning up and putting…
They did work on the building where I rent my piano studio, and the owner Jonas answered any questions that I had throughout the process, was kind and patient, and I felt complete trust in their work.
Great experience. Got carpet cleaning done to my whole upstairs after puppy accidents and spills!!! Amazing work!!!! Would use them again and would highly recommend!!!!
4.9 ★★★★★ 134 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Brandon and his team did a good job. They eliminated the contamination and performed a really good job for the project. Thank you!!
I don't write a lot of reviews, but if you're looking for help with water issues, I highly recommend Total Solutions. They're the best! We had a leaky roof earlier in the summer which caused water damage in two rooms in our house. After the roof was replaced we went looking to get the ceiling fixed. Knowing there was likely mold we looking into a few companies before finding Total Solutions. Brandon worked with us to make it work with our schedule and budget as much as possible, which we really appreciated. He is incredibly professional, honest, skilled, and has a great team working with him. He also caught a rotted board the roofing company (an unrelated company) had missed, so I was able to contact them and get that rectified at no cost to me. We can breathe easier knowing the mold is gone and our house is secure once again. If we ever have water issues again we know who to call. Thank you Brandon!
Freja, this review means the world to us! Thank you so much for trusting Total Solution with your biggest investment. We abide by honesty and integrity, this is exactly what fuels the business and everyone in it. Thank you again, Always here to serve you in any way possible.
Brandon and his team did a GREAT job. Good communication the entire time and very courteous/respectful. I would absolutely recommend them!
We appreciate this kind review! We strive to provide the best services to all of our clients. Reviews like these are our motivation. Thank you very much once again!
When my basement flooded over the 4th of July holiday, I was incredibly stressed. From the very beginning, this restoration company was prompt, professional, and compassionate. They responded quickly, even on a holiday, and immediately got to work to help prevent further damage. The entire team was organized, hardworking, and easy to work with throughout the entire process. A special thank you to Jonas, who was absolutely amazing! He kept me informed every step of the way, answered all of my questions, and made what could have been an overwhelming experience feel so much easier. One of the biggest benefits was that they worked directly with my insurance company, which took so much stress off my shoulders. Everything was handled efficiently, and I always felt like I was in good hands. I highly recommend this company to anyone who needs restoration services. Their professionalism, communication, and customer care are truly outstanding. Thank you for turning such a stressful situation into a smooth and positive experience!
Thank you so much for your heartfelt review! We truly appreciate you taking the time to share your experience. We know how stressful a flooded basement can be, especially during a holiday, so we're grateful you trusted us to help when you needed it most. It means a great deal to hear that our team was able to make the restoration process easier for you. Jonas will be especially happy to read your kind words. Providing clear communication, compassion, and exceptional service is something we take great pride in, and we're glad he was able to support you every step of the way. We're also pleased that we could work directly with your insurance company and help make the process as smooth and stress-free as possible. Thank you again for your trust, your recommendation, and your wonderful feedback. It was truly our pleasure to help restore your home, and if you ever need us in the future, we'll always be here for you. – The Total Solution Restoration Team
These guys left my carpet looking brand new just like when I bought it after so many stains and the carpet not being cleaned for well over 5 years. Highly recommend and great prices.
Thank you so much for your amazing review! We truly appreciate you taking the time to share your experience. We're thrilled to hear that you were happy with our carpet cleaning, stains and odor removal service. Customer satisfaction is our top priority, and it's always rewarding to know we made a difference. Thank you for trusting us with your home, and we look forward to serving you again in the future!
Brandon & his Dad, Jonas were the best! We had just moved in to our home 2 weeks before the flooding in the basement! We've never had this problem in any of the homes we owned. My Realtor recommended Total Solution and I couldn't have been more pleased. They came in right away and started cleaning up and putting dehumidifiers and air filter machines. They worked with State Farm (very challengeing). I completely think all homeowners should add back up water/sewer coverage to their policies - it paid for everything! Anyway, my husband had a medical emergency and the team offered to help move our stuff to the garage before they started demo of the drywall-soaked walls. They are a family-owned company and they treated us like family. Thank you Brandon, Jonas and team! _Sheryl & Tony
Dear Sheryl & Tony, Thank you so much for your thoughtful and heartfelt review. We truly appreciate you taking the time to share your experience. We are very sorry that your first few weeks in your new home were disrupted by such an unexpected flooding event, but we are grateful that we had the opportunity to help. Our goal is always to make a difficult situation as stress-free as possible, and we’re glad that our team was able to assist you throughout the cleanup and restoration process. We also appreciate your kind words about helping during your husband’s medical emergency. Supporting our customers goes beyond the restoration work itself, and we were happy to lend a hand when you needed it most. As a family owned business, treating our customers like family is at the heart of everything we do. Your trust, patience, and appreciation mean a great deal to Brandon, Jonas, and our entire team. Thank you again for choosing Total Solution Cleaning & Restoration. We wish you many happy years in your new home, and please know that we are always here if you ever need us. Warm regards, Brandon, Jonas & the Total Solution Cleaning & Restoration Team
They did work on the building where I rent my piano studio, and the owner Jonas answered any questions that I had throughout the process, was kind and patient, and I felt complete trust in their work.
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience. It was a pleasure working with you, and we’re glad that Jonas was able to answer your questions and help make the process as smooth as possible. Building trust with our customers is one of our highest priorities, so it means a great deal to hear that you felt confident in our work. Thank you again for your support and for trusting Total Solution Cleaning & Restoration. If you ever need assistance in the future, we are always here to help. Warm regards, Jonas & the Total Solution Cleaning & Restoration Team
Great experience. Got carpet cleaning done to my whole upstairs after puppy accidents and spills!!! Amazing work!!!! Would use them again and would highly recommend!!!!
Thank you so much for your kind words! 🐾✨ we’re happy you loved the results and truly appreciate your recommendations. It was a pleasure serving you!
I couldn’t be happier with the entire experience. From the very beginning, the team was professional, responsive, and thorough. They walked me through the process, answered all my questions, and made sure I felt comfortable every step of the way.The work itself was done efficiently and with great attention to detail. The crew showed up on time, kept the area clean, and completed the project on schedule. My Carpet and flooring looks amazing and has completely transformed the look of the interior of my home. I truly appreciate their quality craftsmanship and excellent customer service. I highly recommend Total Solution Cleaning & Restoration to anyone in need of roofing work —they really go above and beyond!
"Wow , thank you so much for your kind words! We're trilled you had a great experience! Thank you for taking the time to share your review! We are glad you enjoyed it.
Great experience
Thank you very much for your 5 star review. We really appreciate your business with us. We’re here for you anytime!!!
Analyzing 5,827,1615.8M ReviewsFor 16,09716.1K Experts
