Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Total Solution Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Total Solution Cleaning

Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 52 property cleanup services · 4.9★ from 134 Google reviews

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Report card

Percentile vs other property cleanup services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Total Solution Cleaning is better than 96% of property cleanup services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Total Solution Cleaning is better than 94% of property cleanup services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Total Solution Cleaning is better than 100% of property cleanup services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Total Solution Cleaning is better than 100% of property cleanup services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Total Solution Cleaning is better than 100% of property cleanup services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Total Solution Cleaning is better than 85% of property cleanup services.A
85

Reviews for your job

Customers hired Total Solution Cleaning for 8 kinds of job.

Total Solution Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 12 Google reviews tagged “Pet stain & odor removal”

Jared1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

These guys left my carpet looking brand new just like when I bought it after so many stains and the carpet not being cleaned for well over 5 years. Highly recommend and great prices.

Great priceCarpet cleaningPet stain & odor removal
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Update: We had a couch cleaned and 4 rooms + two staircases cleaned and are exceptionally happy once again! Brandon is extremely thorough, goes the extra mile, and shows pride in his work. We have a tough job with 2 dogs in the house, so appreciate the effort he puts in to making sure he’s able to do all he can…

Customer photo from Jessica's reviewCustomer photo from Jessica's review
Carpet cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Giovanni3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

If you’re looking for a friendly and professional carpeting cleaning service, then I highly recommend that you choose Total Solutions Cleaning & Restoration. A few weeks ago, my wife and I were shopping around looking for a Carpet Cleaning service. After getting quotes outside of our price range from larger more…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brandon is so great, he is polite, humble, knowledgeable, and very professional, our carpet nearly 30 years old and he made it like brand new, he do job above and beyond. We will definitely use him again

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Amelia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Total solution cleaning service was a pleasant to work with. He was professional, timely and priced fairly. The quality of his work was outstanding! I would definitely use total solution again.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and accommodating. There service was exceptional and definitely recommend them. I will use their services again in the future.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ronaldLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Total excellence!!!! They did an industrial cleaning for us, and they got everything, from overheads and ceilings, to the massive sized carpet that we have, and they were great!!! Very professional and courteous, with great attention to detail!! I highly recommend Total Solution Cleaning!!!!!!

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Kashenna12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company did an OUTSTANDING JOB! TOTALLY PROFESSIONAL AND THOROUGH.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Professionalism
AvaLocal Guide · 159 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Definitely the Total Solution!! A wonderful team of integrity and professionalism. They cleaned our Offices and Training Center thoroughly with Excellence and explained their process of challenging areas that needed a solution. They were very detailed and removed many types of stains. They thoroughly cleaned our…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
jenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jonas and Brandon completely and clean my carpets every year. we appreciate your trust within my home and value you. I will highly recommend them every time. They really walk me step by step on my process. Jonas and his team are extremely caring of your need and are always very kind and professional.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Richard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent service from this local family business. Our carpets turned out great! Friendly service with a smile, affordable & outstanding results ... what more could you ask for. We highly recommend using this company!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Customer photo from Ana's review
General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 75%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning21—
Water damage-related mold removal15—
Pet stain & odor removal12—
Water damage-related cleanup & repair8—
Mold inspection8—
Mold remediation7—
Upholstery cleaning7—
Area rug cleaning7—

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