Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Total Solution Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Total Solution Cleaning

Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 52 property cleanup services · 4.9★ from 134 Google reviews

📞 Call (815) 575-0568Request a call backWebsite ↗

Report card

Percentile vs other property cleanup services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Total Solution Cleaning is better than 96% of property cleanup services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Total Solution Cleaning is better than 94% of property cleanup services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Total Solution Cleaning is better than 100% of property cleanup services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Total Solution Cleaning is better than 100% of property cleanup services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Total Solution Cleaning is better than 100% of property cleanup services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Total Solution Cleaning is better than 85% of property cleanup services.A
85

Reviews for your job

Customers hired Total Solution Cleaning for 8 kinds of job.

Total Solution Cleaning for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Water damage-related cleanup & repair”

Choego2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brandon and his team did a good job. They eliminated the contamination and performed a really good job for the project. Thank you!!

Water removalFlooringWater damage-related cleanup & repair
Freja6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I don't write a lot of reviews, but if you're looking for help with water issues, I highly recommend Total Solutions. They're the best! We had a leaky roof earlier in the summer which caused water damage in two rooms in our house. After the roof was replaced we went looking to get the ceiling fixed. Knowing there…

Reasonable priceMold inspectionWater damage-related cleanup & repairMold remediation
TLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brandon and his team did a GREAT job. Good communication the entire time and very courteous/respectful. I would absolutely recommend them!

Reasonable priceMold inspectionWater damage-related cleanup & repairMold remediation
Pamela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Total Solution because of water related damage in my home. Jonas and his team were able to find the source of the leak and did an amazing job repairing the damage. Jonas took care of all the details from start to finish, including working with my insurance company. They are responsive, professional and take…

Water damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
Cindi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team at Total Solution, Jonas and Brandon are the Total Solution to a problem that could have gone very wrong for us. We had just sold our house when we discovered water seepage in our basement. Jonas and Brandon came and found the source of the water and went straight to work to rectify the situation. The other…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Anthony7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Total Solution Cleaning & Restoration did amazing work and has a fantastic team of workers. The owner is very on top of it and friendly. Highly recommend!

Flood restorationMold mitigationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Empathetic, professional, knowledgeable and extremely helpful. Thanks again, Jonas! God bless!

Water damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality
Miguel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 75%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning21—
Water damage-related mold removal15—
Pet stain & odor removal12—
Water damage-related cleanup & repair8—
Mold inspection8—
Mold remediation7—
Upholstery cleaning7—
Area rug cleaning7—

Compare with

Junk Thirsty logoJunk ThirstyExperts Score 100Elgin · 5.00★The Junkluggers of Chicago NW Suburbs logoThe Junkluggers of Chicago NW SuburbsExperts Score 98Elgin · 4.97★Junk Removal Dudes™ DeKalb County logoJunk Removal Dudes™ DeKalb CountyExperts Score 98Elgin · 4.98★