Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts

Experts Reviews · Company report
Totta Hardwoods logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Totta Hardwoods

Kansas City, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 37 tile contractors · 4.8★ from 221 Google reviews

📞 Call (816) 507-5281Request a call backWebsite ↗

Report card

Percentile vs other tile contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Totta Hardwoods is better than 89% of tile contractors.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Totta Hardwoods is better than 85% of tile contractors.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Totta Hardwoods is better than 100% of tile contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Totta Hardwoods is better than 98% of tile contractors.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Totta Hardwoods is better than 100% of tile contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Totta Hardwoods is better than 100% of tile contractors.A
100

Reviews for your job

Customers hired Totta Hardwoods for 8 kinds of job.

Totta Hardwoods for coating

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Coating”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 7 Google reviews tagged “Coating”

Sherri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Second time using Totta Hardwoods. First time they refinished my kitchen floors from a very dark stain to a lighter finish. This time they removed carpet throughout the main level and installed wood to match the kitchen floors. The transition was seamless. They are professional and handle all cleanup without sawdust…

Reasonable priceWood floor installationCoatingWood floor sanding
Kay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The experience with Totta Hardwoods was amazing. From the very first estimate visit to the completion of the floors, I was pleased with the courtesy, efficiency, quality of workmanship and overall care of my wood floors. It was magical to observe how they laced into existing 15-year-old floors, sanded the old and…

CoatingInstall flooringSanding
DanLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The crew of craftsman were exceptional in the quality of work. They showed up clean and professional. Alex, David were talented and friendly. Didn’t have any worries about leaving them alone in our house. They were referred to us by our neighbor and what a choice!!!

CoatingRemodelingInstall flooring+ Quality+ Professionalism+ Value
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Was a very good experience all around. From the initial walkthrough with Mike to our installer, Alex, we were very pleased. Work was excellent, always on time, courteous, and finished on time for a reasonable price. Paid for quality, for sure, but worth the job getting done right.

CoatingInstall flooringOak wood+ Responsiveness+ Punctuality+ Quality
Eileen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great work for a fair price! The hardwood floors in our 60 year old house now look brand new!

CoatingOak woodRepair flooring
carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

CoatingInstall flooringOak wood+ Responsiveness+ Quality+ Professionalism
JohnLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

CoatingRemodelingInstall flooring+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 73%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring25—
Wood floor installation23—
Oak wood17—
Restoration15—
Wood floor refinishing11—
Wood floor sanding10—
Repair flooring10—
Flooring repair9—

Compare with

Kuhlman Tile & Luxury Vinyl logoKuhlman Tile & Luxury VinylExperts Score 100Kansas City · 5.00★Absolute Tile and Grout logoAbsolute Tile and GroutExperts Score 99Kansas City · 4.99★Flooring Butler logoFlooring ButlerExperts Score 98Kansas City · 4.97★