Flooring contractor · Kansas City, MO · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 37 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 39%
4.8★★★★★221 Google reviews · 24 photos
94%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise Totta Hardwoods for installing, refinishing, and repairing hardwood floors, highlighting professional communication, fair pricing, and seamless blending of new and existing wood. Recurring themes include punctual crews, thorough cleanup, and responsive staff who answer questions throughout the project. However, some low-star reviews criticize high quote costs, poor detail work requiring reinstallation, and unreturned phone calls or emails.
Google rating: 4.8 out of 5 from 221 reviews (94% five-star).
Reviews on this page: 221 Google reviews (207 with written comments, 35 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 9, 2026.
Service: Tile Contractor serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other tile contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Totta HardwoodsTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Totta Hardwoods: 89/100 on this factor. Category median: 93.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Totta Hardwoods: 85/100 on this factor. Category median: 92.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Totta Hardwoods: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Totta Hardwoods: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Totta Hardwoods: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Totta Hardwoods: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
221 Google reviews we collected
4.8of 5
5 stars20894%
4 stars42%
3 stars10%
2 stars10%
1 star73%
Praise vs complaints
Phrases our text analysis found in 207 written reviews
96%praise
Praise43396%
Complaints204%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price623%
Reasonable1973%
Overpriced00%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11024%
Quality & results10724%
Would recommend8118%
Speed & response6314%
Communication4410%
Price & value358%
Honesty & trust133%
What customers talk about
We read 207 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Damian was polite, informative, and a pleasure to have working in our home.”
“Both he and Jeff were exceptionally respectful of my home and were methodical & detail oriented throughout the entire process.”
“Awful”
“We’re very happy with the results and would definitely recommend Totta Hardwoods.”
“If I could hire the two installers on their own I would recommend them instantly, but just kind of "meh" about Mike Totta Hardwood.”
“Damien & Connor showed up 8:00 sharp every day & got to work right away.”
“They were supposed to meet me for an estimate, never showed up.”
“Mike was excellent at explaining options and the process, Matt is very patient with all my questions & worked with me to have scheduling the job work for me.”
“Excellent craftsmanship, great communication, and fair pricing.”
“They are very pricey though.”
“…were more than happy to work with a company that valued hard work & integrity with their employees & their customers.…”
People customers mention
Mike13 reviews
Flooring12 reviews
Ben11 reviews
Randy6 reviews
Tyler5 reviews
Christian5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Totta Hardwoods for 8 kinds of job. Pick one to see what they paid and said.
ConnieLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Damian was polite, informative, and a pleasure to have working in our home. The new flooring is picture perfect and blends wonderfully with our existing hardwood.
Reasonable priceWood floor installation
Wes12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had hardwood floors installed in three bedrooms to match the rest of the house. Project turned out beutifuly. Damian was our lead installer and was very friendly and accommodating. Thank you for a job well done.
CharityLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Sad that I can only give 5 stars. 11 years ago we used Totta to install hardwood floors in our dining room, so it was any easy choice to use them to refinish our kitchen floors & install new hardwood floor in our living room. From start to finish everyone at Totta was professional & kind. Mike was excellent at…
Cinda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Love the new railing, support columns and oak floors! Their entire team was professional, considerate and made everything just right!!
Wood floor installationOak wood
Robert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Totta was excellent, the end result looked absolutely amazing. Randy oversaw the project and clearly pays attention to the details, our flooring was damaged in a water leak and after the work was completed, it was as if nothing happened...except the floors looked even better than before.
Anne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was so easy for us as Totta used a partner to move our furniture from our second floor (stored on the first floor), removed old carpet, repaired existing hardwoods and installed new hardwoods into additions that we had done over the years. The old and new floors blend seamlessly. The team we had were here every…
Damian was polite, informative, and a pleasure to have working in our home. The new flooring is picture perfect and blends wonderfully with our existing hardwood.
Price assessment: Reasonable price
Services: Wood floor installation
Response from the owner · 2 weeks ago
Thank you, Connie. We are happy the new flooring complements your hardwood so well and that Damian was a pleasure to have in your home. He will be glad to hear your kind words. We appreciate your feedback and hope you enjoy the refreshed space.
Wes Earring12 reviewsiTotal number of Google reviews Wes has written across all businesses on Google Maps, not just this one.
We had hardwood floors installed in three bedrooms to match the rest of the house. Project turned out beutifuly. Damian was our lead installer and was very friendly and accommodating. Thank you for a job well done.
Response from the owner · 2 weeks ago
Thank you for the kind review, Wes. We are pleased the bedrooms match the rest of your home and that the project turned out beautifully. Damian will appreciate hearing you found him friendly and accommodating. We appreciate your trust and hope you enjoy your new floors.
Charity BeckerLocal Guide · 12 reviewsiTotal number of Google reviews Charity has written across all businesses on Google Maps, not just this one.
Sad that I can only give 5 stars. 11 years ago we used Totta to install hardwood floors in our dining room, so it was any easy choice to use them to refinish our kitchen floors & install new hardwood floor in our living room. From start to finish everyone at Totta was professional & kind. Mike was excellent at explaining options and the process, Matt is very patient with all my questions & worked with me to have scheduling the job work for me. My crew lead Josh was very patient in answering questions. Both he and Jeff were exceptionally respectful of my home and were methodical & detail oriented throughout the entire process. Not only will we be using Totta to maintain our floors but we will use them when we are ready to have our front room done. Call Totta, you won’t be disappointed!
Response from the owner · 4 weeks ago
Thank you so much for this wonderful review, and for trusting us with your home not once, but twice, 11 years apart! That kind of loyalty means the world to our team.
We're so glad Mike, Matt, Josh, and Jeff made the process smooth and comfortable, and I'll be sure they all see your kind words. Taking the time to answer questions, work around your schedule, and treat your home with care is exactly what we aim for on every job.
We'd be honored to help maintain your floors over the years and to take on your front room when you're ready. Just give us a call anytime.
Thanks again for the recommendation!
Cinda Dowell3 reviewsiTotal number of Google reviews Cinda has written across all businesses on Google Maps, not just this one.
Love the new railing, support columns and oak floors! Their entire team was professional, considerate and made everything just right!!
Services: Wood floor installation, Oak wood
Response from the owner · 8 months ago
Thank you for the 5-star review! We’re so glad you love your new railing, support columns, and oak floors.
Our team takes pride in being professional and attentive to every detail, and your kind words mean a lot. Enjoy your beautiful new space!
Robert Pillitteri2 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Totta was excellent, the end result looked absolutely amazing. Randy oversaw the project and clearly pays attention to the details, our flooring was damaged in a water leak and after the work was completed, it was as if nothing happened...except the floors looked even better than before.
Thank you, Robert, for the wonderful review. We're happy to hear Totta and Randy paid close attention to the details and restored your floors so they look even better than before. We appreciate you trusting us to handle the water damage. If you need anything else in the future, please reach out.
Anne LaPrade3 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
It was so easy for us as Totta used a partner to move our furniture from our second floor (stored on the first floor), removed old carpet, repaired existing hardwoods and installed new hardwoods into additions that we had done over the years. The old and new floors blend seamlessly. The team we had were here every day, were polite and thoughtful. This was our first time with Totta, but will definitely use them again.
Anne, thank you for your kind review and for trusting Totta with your flooring project. We're glad the moving, carpet removal, and repairs went smoothly and gave you a seamless blend between the old and new hardwood floors. It's great to hear the crew was polite, thoughtful, and on-site every day. Let us know if you need any help with any future projects.
Christine Albani2 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
We are so pleased with the craftsmanship and service from Totta Hardwoods! Our project included refinishing our existing hardwoods and adding a new section where we removed carpet. The sections blend seamlessly, and there is absolutely no way to tell that the new section was added. The floor flows from the existing area into the new with no breaks and is perfectly matched.
Both Josh and his team and Jose and his team were amazing with communication and excellence throughout the entire project and Austin was very helpful in the planning stages and leading up to the work. Matt answered many questions for us over the phone and helped communicate to the teams when we needed.
We are thoroughly satisfied and would fully recommend Totta Hardwoods for your floor refinishing project!
Thank you, Christine, for sharing such a detailed review and for trusting Totta Hardwoods with your project. I'm happy the new section blends seamlessly and that Josh, Jose, Austin, and Matt provided excellent communication and workmanship throughout. We appreciate your recommendation and are here for any future flooring needs.
John and Linda Burwell7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Great company and customer service - worked with us to get the right wood! Abdel removed old flooring and installed a perfect floor in for us!! He’s a great craftsman! We appreciated the company and everyone’s efforts!
Price assessment: Reasonable price
Services: Wood floor installation
Response from the owner · 2 months ago
Thank you, John and Linda, for the kind review and for noting our team's effort to find the right wood for your home. Abdel will be pleased to hear you appreciated his craftsmanship and the care he took removing the old flooring and installing the new floor. We appreciate your trust and are here if you need any future maintenance or have questions about your new floor.
Sam KearLocal Guide · 115 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
I’m very happy with the repair work I had completed by Totta Hardwoods. I had some scratches from an appliance delivery that needed to be repaired, along with a large gap between some boards and a couple of other small items. Tyler did an excellent job matching the repair work to the existing floor. It was clear he cared about the quality of the finished result, and I’m very happy with how it turned out. Austin was great to work with during the estimate process and made everything straightforward. I would definitely hire them again for any hardwood flooring projects.
Thank you for the great review! We're so glad the repair work turned out well and that the color match blended seamlessly with your existing floor — that's exactly the kind of detail Tyler takes pride in getting right. Glad to hear Austin made the estimate process easy, too. We appreciate you taking the time to share this, and we'd love to help with any future flooring projects. Thanks again for choosing Totta Hardwoods!
Roger Lumley1 reviewiTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Josh was extremely diligent and professional in his work. This is the second time he has worked for us and we love him! We want to use him again in the future. He is polite, timely and clean. Totta Hardwoods should make sure to keep him on its team!
Price assessment: Reasonable price
Services: Flooring repair
Response from the owner · 3 months ago
Thank you, Roger, for the wonderful review. It's great to hear Josh was diligent, professional, and that you want to work with him again. We will pass your praise along to Josh and share your feedback with the Totta Hardwoods team. We look forward to providing excellent service for you in the future.
