Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts

Experts Reviews · Company report
Totta Hardwoods logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Totta Hardwoods

Kansas City, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 37 tile contractors · 4.8★ from 221 Google reviews

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Report card

Percentile vs other tile contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Totta Hardwoods is better than 89% of tile contractors.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Totta Hardwoods is better than 85% of tile contractors.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Totta Hardwoods is better than 100% of tile contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Totta Hardwoods is better than 98% of tile contractors.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Totta Hardwoods is better than 100% of tile contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Totta Hardwoods is better than 100% of tile contractors.A
100

Reviews for your job

Customers hired Totta Hardwoods for 8 kinds of job.

Totta Hardwoods for repair flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6

All 10 Google reviews tagged “Repair flooring”

Cindy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

If you’re looking for great craftsmanship and quality, look no further-Totta is the best choice to make. Josh and his wonderful crew ditched the nasty carpet and interlaced new wood with the original wood flooring we had. There are no seams in sight. Jose and his sons came in to stain and complete the new look.…

Great priceWood floor installationWood floor sandingRepair flooring
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Totta Hardwoods refinished original redwood and whitewood hardwood floors in 3 rooms in our home and installed new oak hardwood floors in an adjacent room. I interviewed several companies before contracting with them. Their professionalism, preparation, quality of work, attention to detail, and responsiveness were…

Engineered woodFloor refinishingInstall flooring+ Responsiveness+ Punctuality+ Quality
Andrew9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Totta stripped and refinished our white oak floors, rebuilt some damaged flooring, and installed a handrail for the stairs. We are very happy with the results and highly recommend Totta Hardwoods. Cody and Abdel were professional, personable, and skilled.

Oak woodRepair flooring+ Quality+ Professionalism
Sherry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our floors where built in 1939 oak floor, the previous owner put linoleum down on part of the floor. Totta took up the linoleum and refinished all the oak floors in the living room and hall way. They are beautiful, I think they look more beautiful than they were when they were put down. Just guessing I am not that…

Repair flooring+ Responsiveness+ Quality+ Professionalism
DanLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The crew of craftsman were exceptional in the quality of work. They showed up clean and professional. Alex, David were talented and friendly. Didn’t have any worries about leaving them alone in our house. They were referred to us by our neighbor and what a choice!!!

CoatingRemodelingInstall flooring+ Quality+ Professionalism+ Value
GrannyMac1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

November 18, 2020 My husband and I had Totta Hardwoods put wood flooring in our home. We could not be happier with the richness and craftsmanship of the finished product. Supervisor Will and his partner, Micheal were professional courteous and true artisans of their craft. They worked very hard and always cleaned…

Engineered woodRemodelingRepair flooring+ Responsiveness+ Punctuality+ Quality
Eileen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great work for a fair price! The hardwood floors in our 60 year old house now look brand new!

CoatingOak woodRepair flooring
c2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The hardwood floors of our 94 year old lake home were not well cared for until the Totta Hardwood Flooring specialists came to the rescue. They installed new HWF in the renovated kitchen, pieced that floor into the older flooring of the original hearth room, and sanded a neglected bedroom floor. After staining, all…

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
Dan6 years ago★★★★★

Rating only, no written review.

RemodelingInstall flooringOak wood+ Responsiveness+ Punctuality+ Quality
Anthony6 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceRepair flooringSanding+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 73%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring25—
Wood floor installation23—
Oak wood17—
Restoration15—
Wood floor refinishing11—
Wood floor sanding10—
Repair flooring10—
Flooring repair9—

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