Carpet cleaning service · Winter Park, FL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty85−1.5Momentum penalty14−8.6Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviewers rate Toucan Cleaning Services 4.9 out of 5 based on 157 reviews, noting the owner responds to 98 percent of feedback. Customers frequently praise punctuality, professional communication, and affordable pricing for carpet, upholstery, and tile cleaning. Positive feedback highlights thorough stain removal and efficient service. However, low-star reviews cite missed appointment windows, incomplete floor stripping that left residue, and instances where staff failed to show up or caused property damage.
Google rating: 4.9 out of 5 from 157 reviews (96% five-star).
Reviews on this page: 157 Google reviews (104 with written comments, 9 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 25, 2025.
Service: Move-In/Move-Out Cleaning Service serving Winter Park, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Toucan Cleaning ServicesMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Toucan Cleaning Services: 86/100 on this factor. Category median: 92.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Toucan Cleaning Services: 77/100 on this factor. Category median: 89.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Toucan Cleaning Services: 85/100 on this factor. Category median: 97.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Toucan Cleaning Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Toucan Cleaning Services: 14/100 on this factor. Category median: 100.F
14
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Toucan Cleaning Services: 96/100 on this factor. Category median: 78.A
96
Bar = this company · dark tick = category median.
Star ratings
157 Google reviews we collected
4.9of 5
5 stars15096%
4 stars32%
3 stars00%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 104 written reviews
99%praise
Praise19399%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6031%
Staff & attitude4423%
Speed & response3719%
Would recommend3216%
Price & value158%
Communication53%
Honesty & trust11%
What customers talk about
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex Torres of Toucan was very thorough and Professional - Good Job.”
“Very professional and they got all the chairs clean within an hour.”
“I don’t remember his name but he was efficient and took his time with difficult areas.”
“Very happy with the work done by Toucan Services, very punctual and did an excellent job, I would call them again, I recommend them.”
“Affordable price, very easy to book an appointment and we didn’t have to wait long.”
“Not only was Alex Torres punctual, he was extremely professional and a great communicator.”
“As a Property Manager, after opening, it was very difficult locating a company that provided quality and reliable service.”
People customers mention
Alex3 reviews
Roberto3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Toucan Cleaning Services for 5 kinds of job. Pick one to see what they paid and said.
Joseph4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★
After stripping the floors they did one light mop which left a lot of dirt and residue. Then they put wax over the dirty floor. They left floor stripper residue all over my walls and baseboards. They first denied it saying my baseboards were already dirty. After an hour of going back and forth on the phone they…
Service not listed
TracyLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
February 2024
We used them again for our business. Very professional and they got all the chairs clean within an hour. Affordable price, very easy to book an appointment and we didn’t have to wait long. Planning to use them for the business and personal home in the future.
We bought a used large sectional, which…
Mariah8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I am very happy and satisfied with the work that Alex has done to my carpets! Here is a couple of befores and afters to see.. He was on time and very professional! Will use them again in the near future
Nickeisha7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They did an amazing job cleaning my carpet. I don’t remember his name but he was efficient and took his time with difficult areas. High recommend I have been using them for over 7 years. You will not be disappointed. 10/10!
RichardLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Fantastic experience. Showed up same day I called and did a very good job. Very grateful.
Shemar8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Alex just helped me out today… really kind and really seeks to give his best service at all times!
As I wait for it to dry… I already see good work!
I added a photo… those white stains you see are now all gone as well! 💪💪
After stripping the floors they did one light mop which left a lot of dirt and residue. Then they put wax over the dirty floor. They left floor stripper residue all over my walls and baseboards. They first denied it saying my baseboards were already dirty. After an hour of going back and forth on the phone they finally admitted to it but said if they clean it the paint will be ruined. I asked for a refund since they could not solve the issue and they refused. Therefore, I now have to paint my whole house plus get the floors re cleaned plus the $525 I lost paying them.
Services: Service not listed
Response from the owner · 2 years ago
We have no records of you, Joseph Assili, in our customer database. Please remove this review as we have never provided you with any of our services. Thank you.
Binny Singh6 reviewsiTotal number of Google reviews Binny has written across all businesses on Google Maps, not just this one.
February 2024
We used them again for our business. Very professional and they got all the chairs clean within an hour. Affordable price, very easy to book an appointment and we didn’t have to wait long. Planning to use them for the business and personal home in the future.
We bought a used large sectional, which needed a lot of work due to numerous coffee stains. Now it's looking like a brand new sectional and is smelling fresh. It took a team of two a couple of hours to finish and they wore their masks the whole time. Very thoroughly work. Toucan offers affordable price and great service! We love it and will be using them in the future! Highly recommend!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Upholstery cleaning
Response from the owner · 5 years ago
Thank you for your review
Viv L8 reviewsiTotal number of Google reviews Viv has written across all businesses on Google Maps, not just this one.
I am very happy and satisfied with the work that Alex has done to my carpets! Here is a couple of befores and afters to see.. He was on time and very professional! Will use them again in the near future
Response from the owner · a year ago
Thank you for your review
Nickeisha Wills7 reviewsiTotal number of Google reviews Nickeisha has written across all businesses on Google Maps, not just this one.
They did an amazing job cleaning my carpet. I don’t remember his name but he was efficient and took his time with difficult areas. High recommend I have been using them for over 7 years. You will not be disappointed. 10/10!
Response from the owner · a year ago
Thank you for your review
Richard EdmondsLocal Guide · 23 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Alex just helped me out today… really kind and really seeks to give his best service at all times!
As I wait for it to dry… I already see good work!
I added a photo… those white stains you see are now all gone as well! 💪💪
Response from the owner · a year ago
Thank you for your review
Gary Gersten16 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
