Analyzing 5,880,2915.9M ReviewsFor 16,22616.2K Experts

Experts Reviews · Company report
Towing & Roadside Service | RoadAngel logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Towing & Roadside Service | RoadAngel

McKinney, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 60 towing services · 5.0★ from 222 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Towing & Roadside Service | RoadAngel is better than 99% of towing services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Towing & Roadside Service | RoadAngel is better than 99% of towing services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Towing & Roadside Service | RoadAngel is better than —% of towing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Towing & Roadside Service | RoadAngel is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Towing & Roadside Service | RoadAngel is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Towing & Roadside Service | RoadAngel is better than —% of towing services.–
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Reviews for your job

Customers hired Towing & Roadside Service | RoadAngel for 8 kinds of job.

Towing & Roadside Service | RoadAngel for tire change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Tire change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Tire change”

Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service! Quick and easy! Really helpful and friendly!

Reasonable priceTire change
OmarLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jimmy helped my wife when I was out of town. He removed the flat tire, took it to the shop, got it replaced, and put it back in the car. He saved me a lot of money by not towing the car al the way to the shop. He is truly the "Road Angel". 5⭐️ completely recommended.

Great priceTiresCar towingTire change
Erika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very fast service. Incredibly helpful and would definitely recommend!

Great priceTiresTire change
Micheala3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great customer service & expedited service. Highly recommend! Thank you again!

Great priceTiresTire change
Ruth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Road Angel was great. Someone had lost a piece of machinery in the road and I didn’t see it until too late and no place to go so I ran over it. Got a flat tire, called Road Angel for help. After about 30 minutes Caesar was out to change it. He was very courteous and nice. He checked underneath the car to make sure…

Reasonable priceTire change
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast and efficient! I received amazing service after experiencing a blowout. Road Angels got me up and running, with no issues!

Reasonable priceTiresTire change
Lariesha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Road Angels did an excellent job! When i got a flat tire, changed it, aired my spare up and Jimmy recommended the best tire place close by. He was patient, kind, and went above and beyond to make sure I was safe.He took the time to ensure I thoroughly understood the process. Best of all, they arrived super quick…

Great priceTiresTire change
Matt12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Excellent Customer Service!!! Jimmy and Tom both provided the help I needed...within 30 minutes! Amazing and will definitely use again. Highly recommend for fast and quality service!

Tire change
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jimmy was wonderful! I called for their services on a flat that put me in a bind on time, and he was so helpful, fast, professional! A all around a blessing! Thank you Jimmy!

Tire change
Justice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service!

Tire change
Molly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Jimmy Mercer was fast, polite, and accommodating. He only took about 30 minutes to get to me and it only took him about 10 minutes to change my tire. He also was able to recommend a very affordable tire spot called Princeton tires who he said he uses all the time. I will definitely call Road Angel and ask for…

Tire change
Callie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic service. We had a blow out on our Class C RV on Sunday of Labor Day weekend. We called and they dispatched Tom who got there quickly and had us back on the Road. Thank goodness for road Angels!!!

Tire change
Ngina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a fantastic experience with the service. It was fast, and Jimmy was not only friendly but also extremely helpful throughout the entire process. I highly recommend their service!

Tire change
Lakita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent experience!

Tire change
JillianLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

ROADANGEL IS THE BEST!!!! I mean this with all my heart- they do everything and with such patience and grace. It's so frustrating when car stuff happens, but RoadAngel is always there and in areas other companies aren't always able to be. I have used them for car lockouts (multiple), towing, battery replacements,…

Customer photo from Jillian's review
BatteryBattery serviceCar towing
Alexis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Tire change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 38%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Battery service38—
Car towing20—
Tire change16—
Tires15—
Car lockouts7—
Battery6—
Special vehicle towing5—
Motorcycle towing2—

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