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Town & Country Farm & Pet Sitter

Pet boarding service · Nashville, TN · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%72+17.5Value 14%87+12.3Replies to reviews 7%80+5.7Craft & service penalty97−0.3Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 64 pet boarding facilitiesPosition by Experts Score among all companies we track in this category. · better than 33%
4.8 ★★★★★ 53 Google reviews · 24 photos
89%five-star reviews
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
34%reviews answered by the owner
Aug 2025latest review

Town & Country Farm & Pet Sitter at a glance

Google reviewers rate Town & Country Farm & Pet Sitter 4.8 out of 5 based on 53 reviews, frequently citing reasonable pricing, friendly staff, and careful attention to pets with specific needs like separation anxiety. Customers appreciate the direct communication methods and the facility's willingness to accommodate last-minute requests or emergencies. However, a recurring criticism in lower-rated feedback involves concerns about pet health, specifically instances where owners reported their dogs returning sick despite staff indicating the animals were fine.

  • Google rating: 4.8 out of 5 from 53 reviews (89% five-star).
  • Reviews on this page: 53 Google reviews (41 with written comments, 1 with photos).
  • Owner responses: the business replied to 34% of reviews.
  • Most recent review: August 29, 2025.
  • Service: Pet Boarding Facility serving Nashville, Tennessee.

Data from Google, last updated October 27, 2026.

Score profile vs other pet boarding facilities

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction73Reliability72Craft & service97Value87Momentum–Replies to reviews80Satisfaction: 73 (median 86)Reliability: 72 (median 78)Craft & service: 97 (median 96)Value: 87 (median 96)Replies to reviews: 80 (median 42)
This companyPet Boarding Facilities median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Town & Country Farm & Pet Sitter: 73/100 on this factor. Category median: 86.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Town & Country Farm & Pet Sitter: 72/100 on this factor. Category median: 78.B
72
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Town & Country Farm & Pet Sitter: 97/100 on this factor. Category median: 96.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Town & Country Farm & Pet Sitter: 87/100 on this factor. Category median: 96.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Town & Country Farm & Pet Sitter: 80/100 on this factor. Category median: 42.A
80

Bar = this company · dark tick = category median.

Star ratings

53 Google reviews we collected

  • 5 stars4789%
  • 4 stars24%
  • 3 stars24%
  • 2 stars12%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 41 written reviews

  • Praise4598%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1941%
  • Honesty & trust715%
  • Would recommend715%
  • Price & value613%
  • Speed & response511%
  • Quality & results12%
  • Communication12%

What customers talk about

We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Everyone was so kind and I felt very safe leaving my dog with them.”
  • “Straight forward (no apps to manage or email/text only practices) easy to communicate with at honest hours of service as posted- It’s an A for us!”
  • “I would highly recommend them to anyone in need of their services.”
  • “Very reasonable prices and will accommodate your requests as best they can.”
  • “When he refused to eat his food we had taken for him, they were quick to try him with some they had there.”
  • “The assistant asked me if they had after I picked them up) They don't thoroughly clean kennels before moving dogs into them, they don't clean kennels…”

People customers mention

  • Jim 5 reviews
  • Christina 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

KatieLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing place with great people... And definitely worth stopping by and checking it out

Rachel13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I left my pup here for a week and have only good things to say. Everyone was so kind and I felt very safe leaving my dog with them. Thank you guys!

AprilLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great folks. Hate to leave the babies but too big to travel by plane. They took care and we were able to enjoy our vacay. Thank you!

DebbieLocal Guide · 130 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Had a last minute trip just following the holidays and they were gracious to take on boarding my mom's small dog, while we took her to see her sister out of state. When he refused to eat his food we had taken for him, they were quick to try him with some they had there...which he loved! They even sent us home with…

ChristopherLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great family owned business! My dogs always seem like they had a great time and even smell better than when I dropped them off. Only complaint is weekend open hours are a tad inconvenient.

RachelLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly and personable owners and staff; inclusive and kind to all. Happy and well tended pets. Straight forward (no apps to manage or email/text only practices) easy to communicate with at honest hours of service as posted- It’s an A for us!

Photos

Customer reviews

4.8 ★★★★★ 53 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Katie GreenLocal Guide · 71 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing place with great people... And definitely worth stopping by and checking it out

Response from the owner · a year ago

Thank you. It's God's business and we're just being good stewart's with it. Have a blessed day!

Rachel Hedrick13 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I left my pup here for a week and have only good things to say. Everyone was so kind and I felt very safe leaving my dog with them. Thank you guys!

Response from the owner · a year ago

Thanks Rachel. We strive to give peace of mind to all of our customers. Thank you for your kind words

April KaneLocal Guide · 63 reviewsTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great folks. Hate to leave the babies but too big to travel by plane. They took care and we were able to enjoy our vacay. Thank you!

Scott Chlasta4 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dog loves to go… it’s so weird

Response from the owner · 2 years ago

Thats awesome. We appreciate you and look forward to seeing your fur babies again!

Debbie HamptonLocal Guide · 130 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a last minute trip just following the holidays and they were gracious to take on boarding my mom's small dog, while we took her to see her sister out of state. When he refused to eat his food we had taken for him, they were quick to try him with some they had there...which he loved! They even sent us home with a baggy of it for him, to buy us time to go buy him some of it. He seemed happy with the attendant; although he was happier to have the car ride back home! Mom rested easier knowing her sweet furbaby was in pet loving hands!

Christopher BoehmLocal Guide · 20 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great family owned business! My dogs always seem like they had a great time and even smell better than when I dropped them off. Only complaint is weekend open hours are a tad inconvenient.

Rachel A.Local Guide · 47 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly and personable owners and staff; inclusive and kind to all. Happy and well tended pets. Straight forward (no apps to manage or email/text only practices) easy to communicate with at honest hours of service as posted- It’s an A for us!

Mkia2017 Bradley5 reviewsTotal number of Google reviews Mkia2017 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The pet care givers here go above and beyond taking care of our canine babies. I have used them several times and they are very professional and loving to my babies. I would highly recommend them to anyone in need of their services. I have 2 Beagles and they are able to stay together their entire stay. Love them....

R.L. MurphyLocal Guide · 59 reviewsTotal number of Google reviews R.L. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took good care of furrbaby

Heather Bowman7 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have taken my dog to this place they are always very friendly, helpful and take good care of my dog while I am gone. The prices are very reasonable. They are like family they always ask about my trip.

  • Positive: Responsiveness, Reliability, Professionalism, Value

Town & Country Farm & Pet Sitter on Google Maps →

Business details

  • Address: 3041 Morgan Rd, Joelton, TN 37080
  • Phone: (615) 299-0131
  • Service area: Nashville, TN