Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts
Customers frequently praise the quick turnaround times, helpful staff, and fair pricing, noting that some repairs are completed at no cost. Recurring themes include efficient service for tire changes, alignments, and flat repairs, along with positive communication during appointments. However, low-star reviews highlight specific complaints regarding long wait times despite scheduled appointments, perceived negligence in completing alignment work, and instances of poor customer service or disputes over defective tires and refunds.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
2,049 Google reviews we collected
Phrases our text analysis found in 1,801 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,801 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cameron helped us out and was very knowledgeable and made sure work got done quickly.”
“The girl/guy was super rude and pushy to the point of feeling confrontational.”
“Can tell that Steven is fast and reliable from the start!”
“…-repair" service just 6 months out a nail was imbetween tread causing slow leek an they showed me a picture of it an said it was "Not repairable being…”
“Steven knows his tires…great service great knowledge!”
“I returned to this place after already terrible experience when I first got my tires.”
“I took my car to Town Fair Tire to get my flat fixed and they ended up patching it and sending me on my way for free.”
“Just be honest and don't give me the run around, you overcharged me for these tires by $40 and have no intentions of matching lower prices.”
“I will recommend a 100 percent any one with any form of tire issue to go down town fair tire.”
“…RST CUSTOMER SERVICE with COMPLETE DISREGARD on someone’s safety and DO NOT RECOMMEND this place all they do is LIE and want your money after you leav…”
“Easy appointment, along with great service and communication with Gio and the manager.”
“That kind of honesty and genuine customer care makes a huge difference.”
“This place is packed with a bunch of liars who do not care about your safety!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Town Fair Tire for 5 kinds of job. Pick one to see what they paid and said.
Good morning. My husband purchased tires at this establishment and had an alignment done; now, a warning light has appeared on the car's dashboard. I went to the shop to ask if my husband could come in today to have the issue checked, but an employee treated me very poorly—laughing at me because I do not speak…
Great service! Cameron helped us out and was very knowledgeable and made sure work got done quickly. Would highly recommend!
I took my car to Town Fair Tire to get my flat fixed and they ended up patching it and sending me on my way for free. I couldn’t believe it. It made my day. Great service, thank you Geo!
Nothing worse than a flat tire with a screw in it and you have to get to work. Giovanny and technician Lamar was able to get us in and out of Town Fair Tire within 15 minutes. They were both very knowledgeable and polite and I spent less than $15 and they treated us like we spent a million. Great service!
My tire pressure light came on my dashboard and I was really concerned. I don’t have a mechanic because my car is fairly new and I remembered using town fair tire. The associate who assisted me his name is Steven was really awesome. I will recommend a 100 percent any one with any form of tire issue to go down town…
Steven was extremely helpful. The complete team at this location was very helpful
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 244 | — |
| Wheel alignment | 41 | — |
| General repairs | 5 | — |
| Steering & suspension repair | 3 | — |
| Air & cabin filter replacement | 2 | — |
4.8 ★★★★★ 2,049 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great experience with Gio. Quick and easy super helpful. 5/5 experience
Always nice to work with! We go here for both our cars.
Good morning. My husband purchased tires at this establishment and had an alignment done; now, a warning light has appeared on the car's dashboard. I went to the shop to ask if my husband could come in today to have the issue checked, but an employee treated me very poorly—laughing at me because I do not speak English well. He also asked why my husband couldn't come in right then at 8:00 AM, suggesting he should still be asleep. I replied, "No, he is working; he started his shift at 6:30 AM." This employee was completely disrespectful. Are we somehow lesser because my English isn't good? We will never return to this establishment. Beware!!
Hi Rogerio, We sincerely apologize for the issue you had with the store. The associate should have been apologetic for the situation and offered to do all they could to help. We will be sure to address your review with the store and we will strive to provide a better service experience in the future. If you would like to talk about your experience, we would be more than happy to assist you. My name is Rich Allen and I am the head of customer service for Town Fair Tire. At your convenience I can be reached at 1-800-972-2245 ext. 213. Thank you for your feedback Sincerely, Rich Allen Director of Customer Service Town Fair Tire
This place is packed with a bunch of liars who do not care about your safety! I returned to this place after already terrible experience when I first got my tires. NOW to return because the tires they sold me were defective and then to tell me I didn’t get the roadside hazard when i wasn’t even offered this. I for a fact know it wasn’t offered this because for one the young guy who helped me was all over the place with wrong information and pricing that he need help from Gio (manager) but still wasn’t offered the roadside hazard because I would’ve definitely gotten that on NEW tires. There’s no reason I should be paying an extra $400 for defective tires when I just got these tires 3 months ago and spent over $600. It’s funny how they said they couldn’t add the roadside hazard after tires were purchased but right now that I paid the $400 they added them on to all 4…could’ve just added the roadside hazard which I would’ve paid for and I could’ve just got the tires swapped out This is THE WORST CUSTOMER SERVICE with COMPLETE DISREGARD on someone’s safety and DO NOT RECOMMEND this place all they do is LIE and want your money after you leave they don’t care. save yourself the trip it’s Just a waste of time!
Hi John, We sincerely apologize for the issue you had with the service. The store should have gotten you back in as a priority and done all they could to fix your issue. We will be sure to address your review with the store and we will strive to provide a better service experience in the future. If you would like to talk about your experience, we would be more than happy to assist you. My name is Rich Allen and I am the head of customer service for Town Fair Tire. At your convenience I can be reached at 1-800-972-2245 ext. 213. Thank you for your feedback Sincerely, Rich Allen Director of Customer Service Town Fair Tire
Bill was really help, great customer service! Thank you
Cam took great care of after a bad situation with another local competitor
Excellent service
Great service! Cameron helped us out and was very knowledgeable and made sure work got done quickly. Would highly recommend!
Steven’s was great and speedy
I took my car to Town Fair Tire to get my flat fixed and they ended up patching it and sending me on my way for free. I couldn’t believe it. It made my day. Great service, thank you Geo!
Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts
