iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty74−2.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 103 interior designersiPosition by Experts Score among all companies we track in this category. · better than 25%
4.8★★★★★76 Google reviews · 24 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the company 4.8 out of 5 based on 76 reviews, with the owner responding to 97% of feedback. Customers frequently praise the team's professionalism, punctuality, and clear communication during kitchen, bathroom, and basement renovations, as well as water damage restoration. They often note transparent pricing and thorough project management. However, a few low-star reviews cite delays in post-assessment follow-up and discrepancies between initial estimates and final invoices.
Google rating: 4.8 out of 5 from 76 reviews (93% five-star).
Reviews on this page: 76 Google reviews (72 with written comments, 15 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: September 13, 2026.
Service: Interior Designer serving Elyria, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other interior designers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyInterior Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TR Design Build (Total Restore, Inc.): 83/100 on this factor. Category median: 95.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TR Design Build (Total Restore, Inc.): 77/100 on this factor. Category median: 96.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TR Design Build (Total Restore, Inc.): 74/100 on this factor. Category median: 96.B
74
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TR Design Build (Total Restore, Inc.): 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TR Design Build (Total Restore, Inc.): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TR Design Build (Total Restore, Inc.): 98/100 on this factor. Category median: 44.A
98
Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
4.8of 5
5 stars7193%
4 stars23%
3 stars00%
2 stars11%
1 star23%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
99%praise
Praise20199%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price444%
Reasonable556%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4422%
Speed & response3819%
Quality & results3115%
Would recommend2814%
Communication2512%
Honesty & trust199%
Price & value189%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From start to finish the team at TR Design were nothing but professional.”
“One of the biggest things we wanted in a project team was clear communication, timely and prompt work and excellent craftsmanship.”
“Overall we had a great experience during our project.”
“We would definitely recommend them to any family member or friend!”
“They kept me informed as to what they needed to do and why, documented everything including pics, and cleaned the area before they left.”
“Three, they were genuinely nice people, they are a smaller family owned business so we could tell they really care about their work versus some large…”
“Two, their price seemed fair, they weren't the cheapest but weren't the most expensive either.”
People customers mention
Martin7 reviews
Andreas5 reviews
Enea5 reviews
Paul3 reviews
Xhuljo3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TR Design Build (Total Restore, Inc.) for 8 kinds of job. Pick one to see what they paid and said.
michael9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From start to finish the team at TR Design were nothing but professional. We would not hesitate to use their services again in the future
Reasonable priceTile work installationInstall flooringBasement remodeling
Rosemary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had water damage in my basement due to a leak in my water tank. TR did an excellent job replacing woodwork, carpet and clean up. All the contractors were thorough and professional I would definitely recommend Total Restore, Inc
Luan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great service, on time and pleasant to deal with. Work was done extremely professional.
Great priceWaterproofing
chris9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I can't say enough about the fantastic service I received from Total Restore. Their response to my call (a burst pipe) was timely and efficient. Two of the nicest, most knowledgeable guys showed up to do the necessary work to mitigate any water damage or mold issues. They kept me informed as to what they needed to…
WhitneyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
TR Design Build did an outstanding job on our full basement renovation, transforming ~2,000 square feet of unfinished concrete space to a gorgeous living space including a gym, entertainment space, bedroom, full bath, office, playroom, and hidden wine storage room.
From the start, they brought creative, practical…
Reasonable priceTile work installationInstall flooringBathroom remodeling
Jared3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Grant and his team did a remarkable job for siding and gutters at our new home! Quick and clean.
We used TR to do a total kitchen remodel and installation of floors throughout our home. Our project was pretty extensive and required the installation of a sliding back door out of our existing dining room and removing a wall as well as moving and replacing some windows in the kitchen and installing new AC and electrical panel.
Overall we had a great experience during our project. One of the biggest things we wanted in a project team was clear communication, timely and prompt work and excellent craftsmanship. All companies will say that they will clearly communicate, be prompt and have excellent craftsmanship. TR truly delivered on all three of these areas.
Communication was great, the team was never late and always showed up with a great attitude. Martin was a true craftsman and never cut corners even if it meant taking a little extra time… he truly treated our home like it was his.
I would recommend TR.
Dan, thank you so much for taking the time to leave us this review. It means so much to our team. We are glad that you were happy and satisfied not only with the final result but with the process as well. It was a pleasure working with you. Thank you for trusting TR with this project and we hope to work with you again in the future.
michael hurst9 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Thank you so much Michael, we appreciate you taking the time to leave us a review. We are glad you enjoyed working with our team. We look forward to working with you again in the future.
Jonathan Faro4 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Overall, I had a very positive experience with TR Design. When we set out to renovate our kitchen and bathroom we ended up reaching out to a lot of companies. Some companies wouldn't even come out to our house to inspect the project, which is ridiculous. Julio came out to our house and spent an hour with us really understanding what we wanted to do and giving us plenty of good ideas along the way as well. From there we got a few quotes and decided to go with TR for a few reasons.
We liked they had an actual design studio we could go into and meet with the designer and project manager. Two, their price seemed fair, they weren't the cheapest but weren't the most expensive either. Three, they were genuinely nice people, they are a smaller family owned business so we could tell they really care about their work versus some large renovation company. Lastly, once we started the project any changes we made last minute went smoothly. We had to make some minor tweaks here and there due to unforeseen challenges but they were flexible and worked with us.
We would definitely recommend them to any family member or friend!
Price assessment: Reasonable price
Services: Bathroom remodeling, Kitchen remodeling
Response from the owner · 3 months ago
John, thank you so much for taking the time to leave us this review. It means a lot to our whole team. It is great to hear that you enjoyed working with our team and are happy with the finished product. Thank you so much for giving us the opportunity and we hope to work with you again in the future.
Rosemary Ware1 reviewiTotal number of Google reviews Rosemary has written across all businesses on Google Maps, not just this one.
I had water damage in my basement due to a leak in my water tank. TR did an excellent job replacing woodwork, carpet and clean up. All the contractors were thorough and professional I would definitely recommend Total Restore, Inc
Response from the owner · 4 months ago
Thank you so much Rosemary, it was a pleasure working with you. We appreciate you taking the time to leave us a review. It means a lot to our team.
Luan Shehaj1 reviewiTotal number of Google reviews Luan has written across all businesses on Google Maps, not just this one.
I can't say enough about the fantastic service I received from Total Restore. Their response to my call (a burst pipe) was timely and efficient. Two of the nicest, most knowledgeable guys showed up to do the necessary work to mitigate any water damage or mold issues. They kept me informed as to what they needed to do and why, documented everything including pics, and cleaned the area before they left. I would hands down recommend them!
Response from the owner · 4 months ago
Chris thank you so much for leaving us this review, we really appreciate it and we are glad we could be there and help. It was a pleasure working with you. Thank you and we look forward to working with you again!
Whitney MercerLocal Guide · 12 reviewsiTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
TR Design Build did an outstanding job on our full basement renovation, transforming ~2,000 square feet of unfinished concrete space to a gorgeous living space including a gym, entertainment space, bedroom, full bath, office, playroom, and hidden wine storage room.
From the start, they brought creative, practical design ideas that elevated the space beyond what we imagined. The craftsmanship was top-notch — everything was built with real quality. What stood out most was their communication: clear, consistent, and responsive throughout the entire project. Incredibly professional crew who we were genuinely sad to say goodbye to when the job ended!
Highly recommend to anyone looking for a contractor who delivers on every front.
Whitney, thank you so much for trusting TR with this project and thank you for taking the time to leave us this awesome review. We appreciate it. It was a pleasure working with & getting to know you and your family. Thank you again and we hope you enjoy your new basement!!
Tom Dillon2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Enea saw the whole project through from start to finish coordinating all of the work to ease the whole process. The team that performed the work were very nice, did a great job and tolerated being supervised every step of the way (by a nosy cat)
Thank you Susan for taking the time to leave us this review, it means a lot to our whole team. We are glad you were happy with our service. Thank you and we look forward to working with you again in the future!
