Consignment shop · Broadview Heights, OH · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%51+32.4Reliability 28%51+14.4Replies to reviews 8%46+3.8Momentum penalty78−2.2Experts Score= 48Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#248 of 255 interior designersiPosition by Experts Score among all companies we track in this category. · better than 3%
4.6★★★★★180 Google reviews · 23 photos
78%five-star reviews
4.40★last 12 monthsiAverage stars on reviews from the last 12 months only.
9.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the staff's professionalism, punctuality, and helpfulness during consignment pickups and home cleanouts. Shoppers highlight the store's clean environment and unique selection of furniture, clothing, and auction items, noting that prices vary significantly. However, several reviews criticize the high pickup fees, inconsistent communication regarding item status, and instances where consigned goods were sold for less than expected or not paid out.
Google rating: 4.6 out of 5 from 180 reviews (78% five-star).
Reviews on this page: 180 Google reviews (134 with written comments, 2 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: October 10, 2026.
Service: Interior Designer serving Broadview Heights, Ohio.
Data from Google, last updated November 1, 2026.
Score profile vs other interior designers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Transitional DesignInterior Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Transitional Design: 51/100 on this factor. Category median: 96.C
51
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Transitional Design: 51/100 on this factor. Category median: 95.C
51
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Transitional Design: 78/100 on this factor. Category median: 100.B
78
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Transitional Design: 46/100 on this factor. Category median: 81.C
46
Bar = this company · dark tick = category median.
Star ratings
180 Google reviews we collected
4.6of 5
5 stars14078%
4 stars2212%
3 stars53%
2 stars42%
1 star95%
Praise vs complaints
Phrases our text analysis found in 134 written reviews
89%praise
Praise11689%
Complaints1411%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6248%
Price & value3124%
Speed & response118%
Would recommend108%
Quality & results86%
Communication43%
Honesty & trust43%
What customers talk about
We read 134 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ryan and his team were incredibly professional, polite and efficient.”
“Rude workers”
“Some items can be pricey but some things are really affordable.”
“The store inside is a little pricey.”
“They were kind, fun, efficient, and thorough in the help they provided.”
“I so appreciated their assistance and highly recommend TD and their excellent staff and services.”
“Their estimating team was thorough, polite and considerate of my mother.”
“Great communication throughout the clean out.”
“If it is their policy---ok, but clearly that was not communicated to all employees and while it may have been on the auction site, I do not recall rea…”
“Honest—if they say it’s excellent, it is.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDanLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Ryan and his team were incredibly professional, polite and efficient. Made a stressful situation calm and easy. Great communication throughout the clean out.
DDiane5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great selection of merchandise I've always found something every time I come in and the staff is very helpful and courteous.
KKarenLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great place with lots of nice quality used furniture and home items. I use their online auction feature and have won some really nice things.
CCelia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Dontez and Lee were my expert moving team taking furniture items I want to consign as well as moving donated items to my garage for pickup. They were kind, fun, efficient, and thorough in the help they provided. I so appreciated their assistance and highly recommend TD and their excellent staff and services.
DDavid2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My team was fantastic! They were prompt, polite and professional. They had time for me during every stage of the process
JJeffrey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
It was a wonderful experience. No issues and a head help loading and my girlfriend found some nice things in the boutique for a steal of a deal
Scott, you and 5 of your buddies came into the store Saturday. You were all disruptive, and everyone kept picking up items and them putting them down. Our store manager and the assistant manager was there as well and noticed you acting this way. They were just deciding how to handle the situation when a customer complained to them about your behavior. Our store manager let you know you were not welcome without coming right out to throw you out of the store. So, yes, our normally polite, customer friendly store manager was rude so you would leave.
Why would you come in with a group of guys, act up, bother customers and staff, and then give us a bad review? It sounds like it was planned.
D
Dan HLocal Guide · 24 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Ryan and his team were incredibly professional, polite and efficient. Made a stressful situation calm and easy. Great communication throughout the clean out.
D
Diane Stralka5 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Great selection of merchandise I've always found something every time I come in and the staff is very helpful and courteous.
Response from the owner · a month ago
Diane, thank you so much for leaving a 5 star review! The entire staff are always thrilled when someone takes the time. What a wonderful way to end my day!!!
K
Karen KeptnerLocal Guide · 58 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Dontez and Lee were my expert moving team taking furniture items I want to consign as well as moving donated items to my garage for pickup. They were kind, fun, efficient, and thorough in the help they provided. I so appreciated their assistance and highly recommend TD and their excellent staff and services.
Response from the owner · 4 months ago
Celia, thank you so much for complimenting Dontez and Lee and for the five start review. I will see that they both get a small gift as a gesture of our appreciation.
D
David Eastman2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
It was a wonderful experience. No issues and a head help loading and my girlfriend found some nice things in the boutique for a steal of a deal
Response from the owner · 4 months ago
Jeffrey, thank you for your taking the time to leave a 5 star review. I'm thrilled that you are happy with both our services and our store. My apologies for taking so long to reply. I had a glitch with my computer that left me unable to reply to reviews.
D
Dilberto Sanchez5 reviewsiTotal number of Google reviews Dilberto has written across all businesses on Google Maps, not just this one.
Store is clean and staff is very nice. But online they use AI images for some items. As a result I dont know if those items are going to be the same as the one in the images. Feel more comfortable buying the item in the store vs online
Response from the owner · 4 months ago
Hi Dilberto, that you for the review and I sincerely appreciate that you shared your concerns. AI is somewhat new to all of us. When our auction managers put the piece they are selling into AI, the make sure that the actual photo is included, and it is not altered by AI in anyway. Following the first page of each AI lot, there are actual pictures of the item taken from our location. Many people like the AI because it shows them what it would look like in a room. Also, I'm not sure if you are aware that you can always see the item in person at our location. We encourage it. Please let me know if you have any questions. Nancy Sheeler
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Patricia3 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
