Travel agency · Arlington Heights, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%66+18.6Replies to reviews 8%49+4Experts Score= 73Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 66 travel agenciesiPosition by Experts Score among all companies we track in this category. · better than 11%
4.8★★★★★89 Google reviews · 8 photos
88%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Traveloni 4.8 out of 5 based on 89 reviews, with the owner responding to 54% of them. Customers frequently cite helpful recommendations, competitive pricing, and proactive communication regarding itinerary changes or flight cancellations. While many praise the agency for handling complex group bookings and destination weddings, low-star reviews indicate instances of perceived impatience from staff and a lack of local guidance for first-time visitors.
Google rating: 4.8 out of 5 from 89 reviews (88% five-star).
Reviews on this page: 89 Google reviews (46 with written comments, 3 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: August 15, 2026.
Service: Travel Agency serving Arlington Heights, Illinois.
Data from Google, last updated November 12, 2026.
Score profile vs other travel agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
TraveloniTravel Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Traveloni: 79/100 on this factor. Category median: 94.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Traveloni: 66/100 on this factor. Category median: 95.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Traveloni: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Traveloni: 49/100 on this factor. Category median: 51.C
49
Bar = this company · dark tick = category median.
Star ratings
89 Google reviews we collected
4.8of 5
5 stars7888%
4 stars910%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
97%praise
Praise3897%
Complaints13%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude923%
Quality & results821%
Would recommend821%
Speed & response513%
Price & value513%
Communication410%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff was helpful and friendly, can’t wait for our next adventure.”
“I had a great experience working with my rep at Traveloni, Paula P.”
“We would strongly recommend Paula and Traveloni for a great travel experience!”
“She was very responsive both by phone and email, and answered all our many questions with patience and grace.”
“We had an awesome time in Jamaica for our honeymoon at a very great price.”
“Great communication and customer service during the times we are experiencing now.”
People customers mention
Paula7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RalphLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We were looking for vacation destination that would work for the whole family. Wanted something for myself, wife and kids. I've searched all internet sites (Expedia, Travelocity, Orbitz, etc) for location and accommodations specific to our needs, with no luck. Finally I remembered about a long forgotten travel…
Danielle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Paula you picked a wonderful resort for our family!!!
Staff was helpful and friendly, can’t wait for our next adventure.
Yolanda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I have been using Traveloni for years and I am still in awe of how great they are. I truly appreciate the time, concern and consistency they have when helping plan a trip. The customer service is stellar. I appreciate Ms. Patsy & Ms. Dana for their help in planning my last adventure. We all had a BLAST!!!!! Stay who…
Michele3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★
I have used this travel agency for the last 10 yrs. They never disappoint. They are great at recommending the perfect hotels for your vacation.
Karon7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Paula put an amazing birthday trip together in a very short amount of time. The resort and amenities were nothing short of spectacular. We look forward to booking with Traveloni again in the near future!
LisaLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Had a wonderful time in Paris celebrating my 60th birthday! Amanda helped plan our itinerary and everything from flights, hotel, ground transportation and excursions were perfect for us.
We were looking for vacation destination that would work for the whole family. Wanted something for myself, wife and kids. I've searched all internet sites (Expedia, Travelocity, Orbitz, etc) for location and accommodations specific to our needs, with no luck. Finally I remembered about a long forgotten travel agent who booked our honeymoon, who once again came with a perfect recommendation. We got exactly what we were looking for. It was great.
Thank you Paula for making this happen.
Response from the owner · 2 months ago
Thank you so much for the wonderful review! We’re thrilled that Paula was able to help you find the perfect vacation for your entire family. Sometimes having a travel advisor who truly listens and understands what you’re looking for can make all the difference. We’re especially honored that you thought of us again after we helped plan your honeymoon!
Danielle Whipple1 reviewiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
I have been using Traveloni for years and I am still in awe of how great they are. I truly appreciate the time, concern and consistency they have when helping plan a trip. The customer service is stellar. I appreciate Ms. Patsy & Ms. Dana for their help in planning my last adventure. We all had a BLAST!!!!! Stay who you are in this world of change and don't change a thing...you are valued. I value you and feel like royalty when I travel.
Response from the owner · 2 years ago
Thank you for sharing, Yolanda!
Michele Hernandez3 reviewsiTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Paula put an amazing birthday trip together in a very short amount of time. The resort and amenities were nothing short of spectacular. We look forward to booking with Traveloni again in the near future!
Response from the owner · 3 years ago
Happy birthday! We look forward to working with you again.
Lisa RehmLocal Guide · 30 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Had a wonderful time in Paris celebrating my 60th birthday! Amanda helped plan our itinerary and everything from flights, hotel, ground transportation and excursions were perfect for us.
Response from the owner · 7 years ago
Hi, Lisa! Love to hear that your trip to Cancun went well. We look forward to working with you again.
Bethany Calvin Smith9 reviewsiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Recently returned from a 7 day Hawaiian vacation and Paula was our travel agent. First, I will say the package she put together was great! The view from our room and the direct flight were greatly appreciated. However, the level of service we received was subpar. Paula did not verse us on what to expect from the Island as this was our first time visiting. We were not informed about the reservations needed prior to arriving, which left us with very few (fine) dining options while at the resort and NO excursions. We had no idea about "Island hopping" or the excursions that we could have signed up for before arriving (tourist attractions, hiking, dinner cruises, etc.) Had we been educated on these things, we could/would have planned better and had a more enjoyable experience. This is the 3rd trip my mother and I have booked through this agency and it will be our last.
A word of advice: provide your clients with ALL necessary information when presenting a vacation package and don't simply assume the client is well versed.
For such a long journey and to be on such a magical island, we spent most of our trip on the resort grounds and left with eating mediocre food. By day 4 we were ready to return home. For $7K we definitely expected a lot more.
Seye-Johnson AdejumoLocal Guide · 16 reviewsiTotal number of Google reviews Seye-Johnson has written across all businesses on Google Maps, not just this one.
We contacted Paula Publicover to book a trip to Mexico last month. She was very easy to work with. She got us a very good price. Her service is exceptional. Paul’s sense of humor is a bonus!
This is our second experience with Traveloni having worked with Katherine, who has since departed, previously.
We would strongly recommend Paula and Traveloni for a great travel experience!
James and Joy Albert
Doylestown, PA
Response from the owner · 4 years ago
Thank you for sharing your kind words. We look forward to working with you again.
Denise Bouie1 reviewiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
