Dora Beltran1 reviewTotal number of Google reviews Dora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you for your hard work and dedication to our school!
Tri-Point Refrigeration, Inc
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%81+22.9Replies to reviews 8%96+7.9Momentum penalty0−10Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 37 refrigerator repair servicesPosition by Experts Score among all companies we track in this category. · better than 28%
4.9 ★★★★★ 470 Google reviews · 24 photos
95%five-star reviews
4.00★last 12 monthsAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
Mar 2026latest review
Tri-Point Refrigeration, Inc at a glance
Google reviewers rate Tri-Point Refrigeration 4.9 out of 5 based on 470 reviews, with the owner responding to 86 percent of them. Customers frequently praise the company for punctual arrivals, clear communication, professional conduct, and efficient repairs on commercial refrigeration equipment. However, lower-rated feedback highlights concerns regarding high costs, billing discrepancies, and service delays caused by parts ordering processes that conflict with urgent business needs.
- Google rating: 4.9 out of 5 from 470 reviews (95% five-star).
- Reviews on this page: 469 Google reviews (409 with written comments, 8 with photos).
- Owner responses: the business replied to 86% of reviews.
- Most recent review: March 8, 2026.
- Service: Refrigerator Repair Service serving Thorndale, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tri-Point Refrigeration, Inc: 89/100 on this factor. Category median: 89.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tri-Point Refrigeration, Inc: 81/100 on this factor. Category median: 84.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tri-Point Refrigeration, Inc: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tri-Point Refrigeration, Inc: 96/100 on this factor. Category median: 95.A
96
Bar = this company · dark tick = category median.
Star ratings
469 Google reviews we collected
- 5 stars44695%
- 4 stars82%
- 3 stars41%
- 2 stars10%
- 1 star102%
Praise vs complaints
Phrases our text analysis found in 409 written reviews
- Praise60898%
- Complaints122%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude17128%
- Quality & results16126%
- Speed & response13321%
- Would recommend6310%
- Communication549%
- Price & value234%
- Honesty & trust152%
What customers talk about
We read 409 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are professional, reliable and highly communicative about the work they do.”
“Tri Point Refrigeration did an excellent job on the maintenance of our ice machine.”
“The nicest and most efficient people I have dealt with in a very long time.”
“I would highly recommend Tri-Point for all your refrigeration needs.”
“Stay away from this company, they obviously have some issues and could care very little about repeat business.”
“They were on time, efficient and easy to work with.”
“Super friendly, excellent communication and reasonable pricing.”
“Way over priced, no communication between employees and no customer service what so ever.”
“He explained everything thoroughly and answered all of our questions with complete transparency.”
People customers mention
- Clinton 21 reviews
- Lucas 19 reviews
- Bill 18 reviews
- Jordan 10 reviews
- Dell 7 reviews
- Steve 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Brent6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
They are professional, reliable and highly communicative about the work they do. They identify issues and get them solved.
Eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Tri-Point is always a joy to work with. From the office staff to the service tech, they are all friendly, knowledgeable, hard working, and courteous. I would highly recommend Tri-Point for all your refrigeration needs. Because if it cools, they work on it.
Easy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★
Service team is costly and unreliable. We found a better team. BTAC has better rates and service Techs. We will never use them again
Clayton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
The nicest and most efficient people I have dealt with in a very long time. Customer service like it used to be.
Phillip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Tri Point Refrigeration did an excellent job on the maintenance of our ice machine. They were on time, efficient and easy to work with.
Johnny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Lucas and Cris were awesome, very knowledgeable and friendly, they even answered a ton of my questions! Our freezers work flawlessly now, full recommend!
Photos
Customer reviews
4.9 ★★★★★ 470 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Curt Schoen4 reviewsTotal number of Google reviews Curt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google!!!BEWARE...THESE FOLKS ARE SHYSTERS!!! I hired Tri-Point Refrigeration in Hutto, TX to perform diagnostic work on a failed compressor for a compressed air dryer. This required one technician, but they sent two technicians and billed accordingly, making the bill exorbitant. When I brought this to the attention of Melissa Gutierrez (Director of Operations), she stated that she would bring a check by for the extra amount charged due to the unnecessary technician, which I thought was honorable at the time. This was over a week ago, Melissa did not follow thru and has been ghosting me ever since. It's laughable how Tri-Point Refrigeration quotes the bible on their website, but they don't walk the walk. "Thou shalt not steal" is the 8th commandment, but I'm not sure they're aware, which leads me to the following. Matthew 7:15-20 (KJV/ESV): "Beware of false prophets, which come to you in sheep's clothing, but inwardly they are ravening wolves. Ye shall know them by their fruits."
Mike Newton1 reviewTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleClinton did a quick job and solved our problem
Response from the owner · 2 years ago
We are pleased that Clinton solved your problem quickly. Thank you for the review!
Brent Paulger6 reviewsTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are professional, reliable and highly communicative about the work they do. They identify issues and get them solved.
Jeremy Rowe13 reviewsTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI called on 12/29/25 to see if this establishment was able to help with replacing a refrigeration unit, used to make a cooler section in a cargo trailer. I operate a mobile food business and we fly into Texas to do special events. I was first told that it couldn't be done because my team needed to drop this off on New Year's Day and no one would be there that day. This is understandable. I then asked about 1/2/2026, to which I was told that no one would be there that day either. I then offered to buy a flight for the following Friday (1/9/2026) and drop it off when someone was there. I was then told that this would still be an issue because after the repair, they would only hold the unit on site for 30 days. To this I responded, "That's fine, I will just get another flight after it is repaired and pick it up within that time frame". I was then told that there was no guarantee that they could have a new unit placed by the time I would need it (March 5, 2026...two months away). I then asked if they knew of anyone else in the area who would be willing/capable of taking this on. To this I was told that they don't refer people elsewhere. This was the most run around, unhelpful encounter I have ever had with a business. To think that I was rearranging my schedule, and willing to take two flights down (drop off and pick up) to try and make this work, only to hear excuse after excuse and why they couldn't get the job done. These guys don't want the business...take yours elsewhere!
Eric Kelch6 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTri-Point is always a joy to work with. From the office staff to the service tech, they are all friendly, knowledgeable, hard working, and courteous. I would highly recommend Tri-Point for all your refrigeration needs. Because if it cools, they work on it.
Response from the owner · 2 years ago
Thank you Mr. Kelch for this awesome review. We appreciate you taking the time to do so and look forward to servicing you again.
Easy Honorroll6 reviewsTotal number of Google reviews Easy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService team is costly and unreliable. We found a better team. BTAC has better rates and service Techs. We will never use them again
Clayton Pelzel1 reviewTotal number of Google reviews Clayton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe nicest and most efficient people I have dealt with in a very long time. Customer service like it used to be.
Phillip Rear1 reviewTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTri Point Refrigeration did an excellent job on the maintenance of our ice machine. They were on time, efficient and easy to work with.
Johnny Fojtik2 reviewsTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLucas and Cris were awesome, very knowledgeable and friendly, they even answered a ton of my questions! Our freezers work flawlessly now, full recommend!
Business details
- Address: 111 Iron Rd Suite 100, Hutto, TX 78634
- Phone: (512) 651-4565
- Website: tripointrefrigeration.com
- Service area: Thorndale, TX