Kylie Wright1 reviewTotal number of Google reviews Kylie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience!
Trident Plumbing & Drain
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 61 drain cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 92%
5.0 ★★★★★ 1,645 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$460typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Trident Plumbing & Drain at a glance
Customers frequently cite punctuality, professional communication, and detailed explanations of repairs as key aspects of the service. Reviews highlight same-day availability and clear guidance on issues ranging from water softeners to drain clogs. However, lower-rated feedback points to high pricing for minor repairs and instances where drain cleanings recurred quickly without warranty coverage.
- Google rating: 5.0 out of 5 from 1,645 reviews (98% five-star).
- Reviews on this page: 1,645 Google reviews (1,443 with written comments, 45 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: October 27, 2026.
- Service: Drain Cleaning Service serving Peoria, Arizona.
Data from Google, last updated October 27, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Trident Plumbing & Drain: 97/100 on this factor. Category median: 93.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Trident Plumbing & Drain: 98/100 on this factor. Category median: 92.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Trident Plumbing & Drain: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Trident Plumbing & Drain: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Trident Plumbing & Drain: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Trident Plumbing & Drain: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
1,645 Google reviews we collected
- 5 stars1,61898%
- 4 stars171%
- 3 stars30%
- 2 stars10%
- 1 star60%
Praise vs complaints
Phrases our text analysis found in 1,443 written reviews
- Praise3,19699%
- Complaints301%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price12831%
- Reasonable24460%
- Overpriced51%
- Not sure328%
$460-8% vs typical drain cleaning services
Middle half of what 351 customers paid ($271–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude80525%
- Speed & response75623%
- Quality & results55617%
- Would recommend42313%
- Communication2668%
- Price & value2668%
- Honesty & trust1545%
What customers talk about
We read 1,443 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service and very professional explain with detail what he was going to do to repair problem”
“They were on time and did the job fast and professional and explained what they did and why”
“Once in place, he made the 4 swages with the swaging tool, opened thd closed ball valve, and slowly opened the city valve.”
“On time, friendly, great result making it all work again”
“I do NOT recommend Trident plumbing, they did a poor job on my bathroom!”
“I would highly recommend Trident if you are looking for plumbing services.”
“I would not recommend Trident Plumbing & Drain—if you are seeking fair pricing and reliable service, I suggest looking elsewhere.”
“Is on time courteous and explains everything in detail.”
“Our unit is about 10 years old so it needed replacement and they were able to accomplish this on the same day at a competitive price.”
“And got ripped off by two plumbers eight years ago we found Trident and they have been our plumber ever since they excellent honest professional they…”
“…und Trident and they have been our plumber ever since they excellent honest professional they will not oversell.…”
“My experience with Trident Plumbing & Drain was disappointing and left me feeling that the company was not trustworthy.”
People customers mention
- Tyler 89 reviews
- Devin 44 reviews
- Quintin 41 reviews
- Jared 27 reviews
- Shelby 23 reviews
- Scotty 21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Trident Plumbing & Drain for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Jenna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Literally a life savor!! I contacted them at 10:30 pm last night, and had someone at my home at 8 am this morning! Friendly, and did a great job!! So thankful!!
Paid $400–600Great pricePlumbing leak detection
Rachel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Quinten was amazing, friendly and solved my issue with my new fridge within 2 hours of me calling.
Paid $200–400Reasonable priceService not listed
TonyaLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
My Hot waiteHeater had a blow out at 10pm NYE, amd Trident had a plumber out afternoon on NYD and I had Tankless continously water heater installed by the Jan 2. Sergio.our Plumber was professional, courteous, and able to show me everything about the tankless system a.d how to control the temp and turn off when…
Paid $1,000+Reasonable priceWater heater installation
KimLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I cannot recommend Trident enough! They are very customer service focused, and their communication and follow up is exceptional! Quinton's his service is excellent and we are so pleased with the results. Their pricing is very good, and they are very timely in scheduling. Highly recommend!
Paid $500–600Reasonable priceFaucet installationGarbage disposal installationService not listed+ Responsiveness+ Punctuality+ Quality
Kyle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Garrett was exceptional and very communicative! The repair took less than expected as well 👍🏼
Paid $1,000–1,200Plumbing pipe repair
Cindy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I needed a disposal replaced today and Trident came through for me. Mike arrived on time and did a great job.
Paid $600–800Not sureGarbage disposal installation
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 131 | $1.2k–$2.5k |
| Toilet repair | 116 | $239–$680 |
| Plumbing pipe repair | 104 | $353–$1.4k |
| Plumbing leak detection | 102 | $205–$630 |
| Faucet repair | 70 | $228–$585 |
| Faucet installation | 68 | $340–$867 |
| Plumbing leak repair | 66 | $248–$793 |
| Drain cleaning | 60 | $248–$593 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 1,645 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Georgina Rios3 reviewsTotal number of Google reviews Georgina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and very professional explain with detail what he was going to do to repair problem
- Price assessment: Not sure
- Services: Shower repair
Response from the owner · 4 days ago
Georgina, thank you for the 5-star review! We're glad our technician took the time to explain in detail what he was going to do before repairing the problem. We appreciate you choosing us and are here whenever you need us. Trident Plumbing & Drain Team
Maureen Savino9 reviewsTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional and friendly service
- Price: $200–400
- Services: Garbage disposal installation, Outdoor plumbing system repair
Response from the owner · 6 days ago
Thank you, Maureen! We’re happy to hear you had a positive experience with our team. Providing professional, friendly service is always our goal. We appreciate you choosing Trident Plumbing & Drain!
Stephen Lavalette7 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuintin was great
- Price assessment: Reasonable price
- Services: Plumbing pipe repair
Response from the owner · 6 days ago
Thank you, Stephen! We’re glad to hear Quintin took great care of you. We’ll be sure to share your kind words with him. We appreciate you choosing Trident Plumbing & Drain!
Tammy Neitch3 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat response time and service. Thank you!
- Services: Toilet repair
Response from the owner · 6 days ago
Thank you, Tammy! We’re so glad you were happy with our response time and service. We appreciate you choosing Trident Plumbing & Drain and taking the time to share your experience. Thanks again for your support!
Jose Morales1 reviewTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were on time and did the job fast and professional and explained what they did and why
- Services: Plumbing pipe repair
Response from the owner · 6 days ago
Thank you, Jose! We’re glad you appreciated our punctuality, professionalism, and the time we took to explain the work. We believe it’s important that our customers understand what we’re doing and why. We appreciate your trust in Trident Plumbing & Drain!
Frank Seifert2 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuinton was great!
Response from the owner · 6 days ago
Thank you, Frank! We’re happy to hear Quintin took great care of you. We’ll be sure to pass along your kind words to him. We appreciate you choosing Trident Plumbing & Drain!
Jazzy Flash1 reviewTotal number of Google reviews Jazzy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were very professional
- Price: $200–400
Response from the owner · a week ago
Thank you for your kind words! We appreciate your feedback and are glad to hear you had a positive experience with our team. Thank you for choosing us!
Jenni Quintana1 reviewTotal number of Google reviews Jenni has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCame out same day as called…quick service with good explanation of problem
- Price assessment: Great price
- Price: $200–400
- Services: Drain cleaning
Response from the owner · a week ago
Thank you, Jenni! We're glad we could provide same-day service and clearly explain the issue. We appreciate your feedback and thank you for choosing us!
BattleSnake99063 reviewsTotal number of Google reviews BattleSnake9906 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly, informative, kept me up-to-date and all of the progression.
- Price: $600–800
- Services: Toilet repair
Response from the owner · a week ago
Thank you for the kind review! We're glad our team at Trident Plumbing provided friendly, informative service and kept you updated throughout the process. We appreciate your trust and the opportunity to serve you!
Business details
- Address: 26134 N 121st Ave, Peoria, AZ 85383
- Phone: (623) 879-2020
- Website: tridentplumbingllc.com
- Service area: Peoria, AZ