Sheldon GlennLocal Guide · 56 reviewsTotal number of Google reviews Sheldon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFlexible schedule!
Triple D's Cleaning Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty50−5Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 14 professional organizersPosition by Experts Score among all companies we track in this category. · better than 46%
4.7 ★★★★★ 416 Google reviews · 24 photos
89%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
Oct 2026latest review
Triple D's Cleaning Services at a glance
Triple D's Cleaning Services holds a 4.7 rating from 416 Google reviews, with the owner responding to 87% of them. Customers frequently praise the company for punctual arrivals, professional conduct, and effective carpet and house cleaning services. However, lower-rated reviews cite inconsistent cleaning results, missed appointments, and poor communication when addressing dissatisfaction with the work performed.
- Google rating: 4.7 out of 5 from 416 reviews (89% five-star).
- Reviews on this page: 418 Google reviews (262 with written comments, 1 with photos).
- Owner responses: the business replied to 87% of reviews.
- Most recent review: October 27, 2026.
- Service: Professional Organizer serving Fayetteville, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other professional organizers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Triple D's Cleaning Services: 73/100 on this factor. Category median: 79.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Triple D's Cleaning Services: 63/100 on this factor. Category median: 73.B
63
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Triple D's Cleaning Services: 50/100 on this factor. Category median: 85.C
50
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Triple D's Cleaning Services: 100/100 on this factor. Category median: 91.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Triple D's Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Triple D's Cleaning Services: 100/100 on this factor. Category median: 89.A
100
Bar = this company · dark tick = category median.
Star ratings
418 Google reviews we collected
- 5 stars37289%
- 4 stars113%
- 3 stars41%
- 2 stars41%
- 1 star276%
Praise vs complaints
Phrases our text analysis found in 262 written reviews
- Praise43993%
- Complaints337%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price7100%
- Reasonable00%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude12727%
- Quality & results11124%
- Speed & response8718%
- Would recommend8217%
- Price & value439%
- Communication153%
- Honesty & trust71%
What customers talk about
We read 262 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, on time, and left everything spotless.”
“I was not rude or disrespectful to the manager over the phone conversations.”
“Erica went to my mother's home and did an EXCELLENT job.”
“This company is horrible or let me say the technician that came out to my home was horrible.”
“Thank you Triple D’s for your prompt, courteous service.”
“Unfortunately, the company came late to the scheduled appointment.”
“I mean to hear my 80 year old mother say "everything was superb" I highly recommend Erica you were a Blessing in disguise.”
“…ll I went to someone else and they did I wonderful get job I wouldn’t recommend this place at all bad business…”
“They were very reasonable in price and the two gentlemen were very professional.”
“After a huge cost to get my house cleaned, they only sent one lady to clean my house and then did not do a good job dusting or sweeping the house.”
“He was very knowledgeable & kept me informed on the process and made sure I understood what I was getting done.”
“I highly recommend Triple D's Cleaning Service to anyone in need of a professional and reliable cleaning service.”
People customers mention
- Carlton 8 reviews
- Patten 7 reviews
- Nick 5 reviews
- Thomas 4 reviews
- Holmes 4 reviews
- Parrish 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Triple D's Cleaning Services for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Erica went to my mother's home and did an EXCELLENT job. I mean to hear my 80 year old mother say "everything was superb" I highly recommend Erica you were a Blessing in disguise. First time trying a cleaning service,I will continue with them.
Paid $200–250Great priceInterior & exterior window cleaningStandard cleaningCleaning & disinfection
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 61 | — |
| Carpet steam cleaning | 22 | — |
| Pet stain & odor removal | 22 | — |
| Upholstery cleaning | 15 | — |
| Area rug cleaning | 12 | — |
| Drapes & curtain cleaning | 6 | — |
| Cleaning & disinfection | 2 | — |
| Interior & exterior window cleaning | 2 | $238–$415 |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 416 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Venessa Brunt9 reviewsTotal number of Google reviews Venessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptionally good people performance at all times.
G Swervv1 reviewTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat
Rana shami Rana shamiLocal Guide · 14 reviewsTotal number of Google reviews Rana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleErica did an amazing job cleaning my home. Very professional, on time, and left everything spotless. Highly recommend Triple D's Cleaning Services. 5 stars⭐⭐⭐⭐⭐
Juawane Dennison5 reviewsTotal number of Google reviews Juawane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest cleaning teams in the Carolinas
Hayle Haas1 reviewTotal number of Google reviews Hayle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good services
Response from the owner · 4 months ago
We appreciate your 5-star review! ⭐ Thank you for trusting Triple D’s Cleaning Service. Hope to work with you again soon.
Toya Colvin1 reviewTotal number of Google reviews Toya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat services
Response from the owner · 8 months ago
We appreciate your 5-star review! ⭐ Thank you for trusting Triple D’s Cleaning Service. Hope to work with you again soon.
Kaniaya Wright2 reviewsTotal number of Google reviews Kaniaya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have never experienced such treatment like this before from someone in a professional business 0/10 WOULD NEVER RECOMMEND
Response from the owner · 10 months ago
We truly appreciate your support and are glad to hear you’ve had a positive experience working with our cleaning service. We’re committed to providing reliable, high-quality service every day, and feedback like yours means a lot to our team. Thank you for being part of our journey!
Dave BrownLocal Guide · 84 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA cleaning company I work for.
Response from the owner · 10 months ago
Thank you so much for your kind words! We truly appreciate your support and are glad to hear you’ve had a positive experience working with our cleaning service. We’re committed to providing reliable, high-quality service every day, and feedback like yours means a lot to our team. Thank you for being part of our journey!
Christopher3 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love Triple D's!! The best
Response from the owner · 10 months ago
Thank you so much for your kind words! We truly appreciate your support and are glad to hear you’ve had a positive experience working with our cleaning service. We’re committed to providing reliable, high-quality service every day, and feedback like yours means a lot to our team. Thank you for being part of our journey!
Business details
- Address: 826 Shannon Dr, Fayetteville, NC 28303
- Phone: (910) 273-3661
- Website: tripledscleaningservicesnc.com
- Service area: Fayetteville, NC