How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORETriple O Heating, Cooling, Electrical & Plumbing
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 1,392 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Triple O Heating, Cooling, Electrical & Plumbing for 8 kinds of job.
Triple O Heating, Cooling, Electrical & Plumbing for HVAC system repair
Clear ✕All 106 Google reviews tagged “HVAC system repair” · showing 40
Five-star service from Julius. Prompt, knowledgeable, and got our system back up and running right away. Very impressed with his diagnostic skills and overall professionalism. Triple-O is lucky to have him on their team.
Our furnace would not start and Ethan came out promptly diagnosed the issues and got it figured out he was fast and professional
Bug infiltrated gas piping in furnace and caused a partial blockage of fuel flow preventing furnace to climb to desired heat output. Alex was dispatched during communicated time frame and diagnosed problem then repaired. Thorough and professional.
Kyle was great. He went right to work. He was informative and friendly. Kyle was excellent.
Joel, the technician was great. He was polite knowledgeable, and explained the issue well. He fixed the issue and also walked me through the purchase of new unit! Very helpful!
Service tech arrived on time and curtious . Was very knowledgeable and promptly assessed the problem and repaired it. Very reasonable on the price and great service
My generator stopped working about a year ago. The service providers were knowledgeable and wasted no time in solving the problem.
Nick was great to work with, he was helpful and identified the problem super quick.
Ethan was very professional. Solved the problem in 10 min.
Jake was very knowledgeable and his workmanship was excellent. Needed the vent to remove front of house to the back. Will definitely have him back.
It’s nice to do business locally. Triple O workers are on time, thoroughly doing the cleaning at a reasonable price!
On the day of appointment appreciated getting Photo of the tech and what time I could expect him.he was punctual and very knowledgeable about my products. It was a pleasure doing business with your company. Thank you!
Julius was professional , courteous and knowledgeable.
I had a problem with the AC and was able to get a repairman in to replace bad parts from Friday to Monday! I would recommend the Triple-O maintenance for peace of mind whenever there is a problem with heating, air or plumbing.
Triple O never disappoints in their service. We have used them faithfully for years and when we moved to Geneva we were afraid we’d have to find someone else, thankfully they commute! The price is right and technicians are always friendly and knowledgeable.
Kyle Metz was called in last minute and performed under holiday pressure! Great service. Thank you Triple O!! Now go get a cocktail! Happy 4rth!!!!
The technician we had (Ethan Ryan) was amazing!!! Professional, hard working, the best we’ve ever dealt with. Explained the issue and solution, even though at this moment we can’t afford the complete resolution we would definitely come back to the company for any future issues bc of him!!!
It’s not often you get the feeling if total trust in a company. Triple-O bought out my previous HVAC company and needless to say I was a bit leery. But the 2 techs Ive had so far (Julius, and Alex) have been professional, thorough, knowledgeable and helpful. All the way through to the office staff people I have…
Ethan worked very hard to fix our mini spilt air ,he found after extensive work that there is a leak ,so we are looking into a new one Ethan is polite ,very informative, hard working
Nick was able to fix the problem right away and clean out our unit. He explained how to get the house more air throughout and checked everything.Wr also purchased the yearly cleanup on furnace and air.
Called Saturday morning with an AC issue. Told them I had the Triple O plan and they said the service call was free. Unless there were parts needed. 2 hours later the tech arrived and my AC was up and running within 30 min. great service! I always recommend this service plan to people.
Had electrical work done. Very good job. Neatly done.
Technician was very polite and did the work quickly.
Ethan was very nice and he explained the problem clearly. He was right on time and corrected the issue in the same visit.
Kyle and Don went above and beyond. Very professional & personable. I have always had a great experience with Triple O. They have a great team !!! Highly recommended.
This is my first foray into Rochester HVAC companies. On the advice of a family friend, I went with Triple- O. Best decision I’ve ever made. Julius was wonderful! Patient and knowledgeable and painstaking, he was going to make certain the system works properly, and he did just that. I could not have asked for better…
Very pleased with the tech that came & serviced the furnace. I really like their payment plan to keep things working properly. I have heard about how good this company is!
Bery knowlable
He couldn't fix everything, but fixed an urgent matter and wrote detailed notes to the person who will complete the job this week.
Brian worked on my well system he is so nice and knowledgeable.If I have a problem I would call triple o again, and ask for Brain. I had triple o in again this time for my heating , I had another great tech his name is Nick Delaney TY
Both techs, Nick and Jake were able to quickly diagnose our AC issue. Quickly found a replacement control board. Replacement was fast and complete. Highly recommend Triple O
Kyle returned today to replace the gas valve and ignitor on our propane furnace and to do the heating maintenance as well. He always does a great job for us, he is kind, personable and knowledgeable. The work was done in a timely manner. Thanks Kyle! Thanks Triple O
Excellent customer service, prompt explained everything, very professional.
Your technician went above and beyond any of my expectations. On a personal note, he should get a raise. 😁
I have nothing but good things to say about Triple O. What began with the gas going out on a 1957 ended up with the installation of a brand new spanking high energy furnace (my choice). My reasoning on the furnace was it would pay for itself and would be less of headache for the next family that owns the house. I…
Had issue arise with furnace over the weekend. Called first thing Monday and was able to get same day appointment. Technician was polite, knowledgeable and timely. He was able to fit us in 2 hours prior to the quoted arrival window which freed up the rest of our day. Furnace is running beautifully
Fast response, great work, honest assessment and provided estimates for future repair solutions.
Needed 2 parts for my furnace, which was covered by the warranty. Labor wasn’t. Julius was great, explained everything and left me a space heater. I have a wood stove that provided heat as well.
Wonderful team Triple O has in place. From the receptionist to schedule an immediate appointment for the tech to come to my home when my furnace wasn't working, to the technicians that came and repaired my furnace. Everyone was kind, friendly and every question I had was answered. My furnace up and working less…
Technically skilled. Friendly and informative.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 105 | $124–$818 |
| Heating system repair | 103 | $161–$834 |
| HVAC system maintenance | 97 | $27–$251 |
| Heating system maintenance | 83 | $37–$278 |
| A/C system maintenance | 61 | $27–$483 |
| Heating system installation | 54 | — |
| Install AC | 48 | — |
| A/C system repair | 42 | $246–$998 |
