How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORETriple O Heating, Cooling, Electrical & Plumbing
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 1,392 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Triple O Heating, Cooling, Electrical & Plumbing for 8 kinds of job.
Triple O Heating, Cooling, Electrical & Plumbing for HVAC system repair
Clear ✕All 106 Google reviews tagged “HVAC system repair” · showing 80
Five-star service from Julius. Prompt, knowledgeable, and got our system back up and running right away. Very impressed with his diagnostic skills and overall professionalism. Triple-O is lucky to have him on their team.
Our furnace would not start and Ethan came out promptly diagnosed the issues and got it figured out he was fast and professional
Bug infiltrated gas piping in furnace and caused a partial blockage of fuel flow preventing furnace to climb to desired heat output. Alex was dispatched during communicated time frame and diagnosed problem then repaired. Thorough and professional.
Kyle was great. He went right to work. He was informative and friendly. Kyle was excellent.
Joel, the technician was great. He was polite knowledgeable, and explained the issue well. He fixed the issue and also walked me through the purchase of new unit! Very helpful!
Service tech arrived on time and curtious . Was very knowledgeable and promptly assessed the problem and repaired it. Very reasonable on the price and great service
My generator stopped working about a year ago. The service providers were knowledgeable and wasted no time in solving the problem.
Nick was great to work with, he was helpful and identified the problem super quick.
Ethan was very professional. Solved the problem in 10 min.
Jake was very knowledgeable and his workmanship was excellent. Needed the vent to remove front of house to the back. Will definitely have him back.
It’s nice to do business locally. Triple O workers are on time, thoroughly doing the cleaning at a reasonable price!
On the day of appointment appreciated getting Photo of the tech and what time I could expect him.he was punctual and very knowledgeable about my products. It was a pleasure doing business with your company. Thank you!
Julius was professional , courteous and knowledgeable.
I had a problem with the AC and was able to get a repairman in to replace bad parts from Friday to Monday! I would recommend the Triple-O maintenance for peace of mind whenever there is a problem with heating, air or plumbing.
Triple O never disappoints in their service. We have used them faithfully for years and when we moved to Geneva we were afraid we’d have to find someone else, thankfully they commute! The price is right and technicians are always friendly and knowledgeable.
Kyle Metz was called in last minute and performed under holiday pressure! Great service. Thank you Triple O!! Now go get a cocktail! Happy 4rth!!!!
The technician we had (Ethan Ryan) was amazing!!! Professional, hard working, the best we’ve ever dealt with. Explained the issue and solution, even though at this moment we can’t afford the complete resolution we would definitely come back to the company for any future issues bc of him!!!
It’s not often you get the feeling if total trust in a company. Triple-O bought out my previous HVAC company and needless to say I was a bit leery. But the 2 techs Ive had so far (Julius, and Alex) have been professional, thorough, knowledgeable and helpful. All the way through to the office staff people I have…
Ethan worked very hard to fix our mini spilt air ,he found after extensive work that there is a leak ,so we are looking into a new one Ethan is polite ,very informative, hard working
Nick was able to fix the problem right away and clean out our unit. He explained how to get the house more air throughout and checked everything.Wr also purchased the yearly cleanup on furnace and air.
Called Saturday morning with an AC issue. Told them I had the Triple O plan and they said the service call was free. Unless there were parts needed. 2 hours later the tech arrived and my AC was up and running within 30 min. great service! I always recommend this service plan to people.
Had electrical work done. Very good job. Neatly done.
Technician was very polite and did the work quickly.
Ethan was very nice and he explained the problem clearly. He was right on time and corrected the issue in the same visit.
Kyle and Don went above and beyond. Very professional & personable. I have always had a great experience with Triple O. They have a great team !!! Highly recommended.
This is my first foray into Rochester HVAC companies. On the advice of a family friend, I went with Triple- O. Best decision I’ve ever made. Julius was wonderful! Patient and knowledgeable and painstaking, he was going to make certain the system works properly, and he did just that. I could not have asked for better…
Very pleased with the tech that came & serviced the furnace. I really like their payment plan to keep things working properly. I have heard about how good this company is!
Bery knowlable
He couldn't fix everything, but fixed an urgent matter and wrote detailed notes to the person who will complete the job this week.
Brian worked on my well system he is so nice and knowledgeable.If I have a problem I would call triple o again, and ask for Brain. I had triple o in again this time for my heating , I had another great tech his name is Nick Delaney TY
Both techs, Nick and Jake were able to quickly diagnose our AC issue. Quickly found a replacement control board. Replacement was fast and complete. Highly recommend Triple O
Kyle returned today to replace the gas valve and ignitor on our propane furnace and to do the heating maintenance as well. He always does a great job for us, he is kind, personable and knowledgeable. The work was done in a timely manner. Thanks Kyle! Thanks Triple O
Excellent customer service, prompt explained everything, very professional.
Your technician went above and beyond any of my expectations. On a personal note, he should get a raise. 😁
I have nothing but good things to say about Triple O. What began with the gas going out on a 1957 ended up with the installation of a brand new spanking high energy furnace (my choice). My reasoning on the furnace was it would pay for itself and would be less of headache for the next family that owns the house. I…
Had issue arise with furnace over the weekend. Called first thing Monday and was able to get same day appointment. Technician was polite, knowledgeable and timely. He was able to fit us in 2 hours prior to the quoted arrival window which freed up the rest of our day. Furnace is running beautifully
Fast response, great work, honest assessment and provided estimates for future repair solutions.
Needed 2 parts for my furnace, which was covered by the warranty. Labor wasn’t. Julius was great, explained everything and left me a space heater. I have a wood stove that provided heat as well.
Wonderful team Triple O has in place. From the receptionist to schedule an immediate appointment for the tech to come to my home when my furnace wasn't working, to the technicians that came and repaired my furnace. Everyone was kind, friendly and every question I had was answered. My furnace up and working less…
Technically skilled. Friendly and informative.
Jake was thorough, knowledgeable, professional, fast, and very very helpful with my options to fix a radiator that broke. He explained everything and my heat was back on that night! Very, very happy with the service! I even bought a service contract based on my experience with Triple O this year. Thank you!!!
Julius was very friendly and professional. Great knowledge 👏
Outstanding after hours work solving a frozen, blown fuse furnace failure. Luke and Julius were great!
Julius is very knowledgeable and made sure everything was working
Very satisfied. Quick service. Jake our friendly, courteous, knowledgeable technician did an outstanding job. His only concern was for our comfort and did his best to get us heat. I would recommend OOO for your HVAC needs. We cannot say enough good things about Triple OOO. All the people that we interacted with were…
Couldn't be happier! No hot water for 21 days being tortured by other companies poor communication and worse than average service. Then Triple O came highly recommended in and out in a day! Fair pricing fabulous communication and respectful responsible installers! I'll never ever go with anyone else!
Service was the best from start to finish. I signed up for a maintenance plan also in the same visit.
After years of owning homes and investment properties in Rochester, I’ve had my fair share of frustrating HVAC experiences — often slow, mediocre service that left me underwhelmed. That changed completely when I worked with Tripple O Heating & Air-Conditioning. From start to finish, their team was professional,…
I woke up Saturday morning with no heat. A simple phone call to the emergency line and a few minutes later I was assigned a tech who was soon on their way. The Tech, Jake, was knowledgeable, professional and courteous. He fixed my furnace in no time and I was happily in my recliner before kickoff of the football…
Luke and Mike do outstanding work and customer service!
The team was quick, professional with great communication. Thanks!
I was told on New Years eve I had a frozen pipe on the upper zone of my 3 zone boiler. I was told that zone was isolated, but when it burst that evening, the water wouldn't stop! I couldn't reach anyone New Years Day until I tried Triple-O. They got someone out at 10:30 PM. He had to shut down the boiler to stop…
So far, so good. Still awaiting word on arrival of replacement part.
Furnace shut down. Triple O was there shortly after we called them. Problem solved ! Friendly technician. Great service 👍👍
He was five stars plus one, he was extremely transparent, soft spoken, respectful, courteous, and experienced. It would be a pleasure to have him work with us again in case of crisis.
Called Triple O on a Saturday between Christmas and New Year’s. They immediately responded with a knowledgeable technician who was quickly able to assess the problem with my boiler. I’ve worked with them before supporting my 100 year old neighbor and find them extremely reliable, reasonable in price and friendly to work with.
Very responsive on a very cold day, Julius was helpful and knowledgeable.
Great transaction. Very nice repairmen
Triple o technician was very professional knowledgeable. Response time was excellent thank you triple o...
We had the unfortunate predicament of waking up to no heat this morning. FORTUNATELY we have heat again, thanks to the quick response and service from Triple O. We had Nick and Ehgay arrive to our house within two hours of our phone call. They quickly diagnosed the issue and found a part nearby. We are truly…
Guys are great came over when they told me they would. Nice explained what they were doing had my furnace back up and running in no time. Will use again Andrew F
As always, excellent service. Called with a furnace issue and the tech showed up on time and had us up and running. What more could you ask??
Very professional. Friendly and helped us very much
While the gentleman that came fixed our furnace, the two men left quite a mess on our rug. I just had the rug professionally cleaned and now have had to scrub all the spots of mud they left behind. I recommend they take the time to wear booties when they do work in peoples houses.
Triple O has an awesome employee in Ethan. He was hardworking, diligent in solving the problem and took the time to explain what he was doing. All on a late Friday!
The service tech was great, but their scheduling was not good. They gave me a 2 to 5 PM arrival window, and required that I was home the whole time. Then the tech didn't even show up until 5:30. Again, I don't blame him - I think he was great, I just wish that their front office did a better job with the logistics.…
AJ from triple O came and fixed my furnace. He was polite and very knowledge of what needed to be done to get my furnace up and running. Thank you from the bottom of my heart. I was freezing and now snug as a bug in a rug.
Technicians completed all work order items accurately, efficiently, and at reasonable cost.
My wife and I are beyond pleased with this company. We’ve called for their assistance for electrical and HVAC multiple times and they have always been pleasant, honest, and fair. The technicians and electricians that have come to our rescue have also always been professional, knowledgeable, respectful, and efficient. Highly recommend.
Excellent service!
20 stars. Polite & professional. I feel for what needed to be done was a fair price. I’ve always heard good things about Triple O, they were my first choice.
All went very well. Your tech was. Very knowledgeable and efficient. Thank you.
Prompt, reasonably, professional service. Very satisfied customer.
Jake did a great job. Air iss running well
Kyle went above and beyond and made sure our ac was working when he left did everything in his power to make sure we weren’t going to have an issue a few days later
Jake Milard was excellent. Very knowledgeable and very friendly. Willing to take the time and explain on any questions.
Julius was absolutely amazing! He fixed our ac on one of the hottest days of the year! He was very knowledgeable, very welcoming and kind. Worked very fast and efficient! I recommend triple o over and over again!
OOO is always prompt and knowledgeable. Great service.
Everyone that I talked to was very helpful. Julius was very knowledgeable and fixed the issue with the air conditioner.
Chad the tech was very informative, very friendly, very knowledgeable, very punctual, and made it a pleasure to do business with! I don’t want to have any issues with my HVAC system, but if I do, I feel confident that Chad will be able to take care of it! This is the second time I have had 000 out. The first time…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 105 | $124–$818 |
| Heating system repair | 103 | $161–$834 |
| HVAC system maintenance | 97 | $27–$251 |
| Heating system maintenance | 83 | $37–$278 |
| A/C system maintenance | 61 | $27–$483 |
| Heating system installation | 54 | — |
| Install AC | 48 | — |
| A/C system repair | 42 | $246–$998 |
