How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORETriple O Heating, Cooling, Electrical & Plumbing
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 1,392 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Triple O Heating, Cooling, Electrical & Plumbing for 8 kinds of job.
Triple O Heating, Cooling, Electrical & Plumbing for heating system installation
Clear ✕All 54 Google reviews tagged “Heating system installation”
Called to have our furnace serviced before the cold hits and we are so glad we did! Our heat exchanger was severely cracked with very high level of carbon monoxide built up. It was a disaster waiting to happen. Our 40 yr. old unit was decommissioned on the spot and had estimates that day for a new furnace and AC.…
I just wanted to share my deepest thanks for Triple O's excellent service installing 2 AC units in July as well as a brand new efficient Heating Gas Furnace. I called for an estimate and Josh came right away and explained exactly what I needed. Based on my 35 year old furnace, he suggested the best option for me…
My furnace had stopped igniting and therefore wasn't heating the house. I called Triple O and they had a guy out later that afternoon. Repaired the igniter, but noted that when it kicked on, there was a large flame coming out of the furnace on ignition (possibly due to a lot of carbon buildup). Options were to take…
They did a very good install
I've had a number of service calls with Triple-O (plumbing & HVAC). They're great to deal with, and the response time is fantastic. Jeshua has handled the last couple issues. He's been great!
AJ and Max did an outstanding job getting my AC and Furnace installed in just one day. We initially had planned to get it done across two days but they knocked it out in one! Everything works great! They were both very professional and personable. Everything was clean when they were done you could hardly tell they…
Triple O was incredibly responsive, professional, and thorough from start to finish! They performed an install of new HVAC system and hot water tank at our home. They left everything clean, installed the products quickly, and were friendly to work with throughout. Highly recommend!
They care about the job being done right
Could not be more satisfied. Took one day to have my furnace replaced. Very professional. Outstanding!
The tech was quick and knew what the issue was right away and noticed another issue that he was going to look into further.
Such a great company. Fast installation,very professional
What an awesome experience from start to finish! From the no pressure quote to the complete installation everyone was nice, knowledgeable and fair. We will definitely be using Triple-O again for our home improvement needs.
I use Triple-O for all my plumbing, HVAC and electric needs. In the past I've had a shower installed, my AC repaired then replaced all my equipment (AC, Furnace and hot water tank) for high efficiency. Most recently I've had electrical work done by Jack W. He was just as pleasant and professional as the others that…
Great and fast!
TLDR: Short story, amazing company with a heart, led by Bob Falkowski on our job completed the work at the quoted rate even though extra labor was required to get the job done right. Could not recommend Triple O, or Bob's leadership, more. If you need anything related HVAC, plumbing or electrical work I would…
Nice job guys ! Great and very informative,AJ went over the new system and the thermostat.Everyone answered all my questions .I'm not kidding these guys were cool .and now it's not cool in my house anymore!! thank you so much!!
Everything went well. Faster than expected. Jonah is a good guy and works hard. So far Triple 0 gets 👍👍
From beginning to end the entire everything was fantastic, and above expectations. Knowledgeable estimates, and timely install.
Just had a new furnace installed by Triple-O. From Tim Kelly in sales to Jonah and David the installers, and Patty in the office they were all great. A nice clean install and after a chilly weekend we are warm and cozy again
For the past 3 days we have had AJ and Brandon work on installing ductless heating and cooling units in our house. Their work was done quickly, efficiently, and thoroughly. Not only did they walk around with me after the job was done to verify I was content with their work, they left my yard and house cleaner than…
He and his help was very polite and answered any question we and was fast and neat..he walked you thru how it operates and checked everything they was suppose it we are very pleased with the job that was done..we'd recommend them to anyone..job well done thanks again
Had 29year old furnace replaced, tech came in explained what was going to take place. Christian and another tech worked on it until completed. Did a great job and left everything spotless after clean up. Took my wife and I down after finished and explained what had taken place. Very happy with the work that they did.
Very clean professional personnel. I have met at least 4 different individuals in person. They were all detail oriented. Installs were quick.
We had both a gas furnace (for the main house) and a two-head mini-split (for an attached in-law apartment) installed last December. We just this week had them replace our 30-year old ac. We couldn't be happier with the service. Everyone we have talked/worked with was first rate. This is a company that truly cares about their customers.
Phil & Jeff were very professional and friendly. Answered all my questions with good explanations.
These guys are always there when you need them...fast....polite....and fair. They take the time to talk to you and explain what is going on! Once again again they came through...had another mishap with a furnace and they were right out that again...Love this place...all the staff is top notch and friendly and professional!!
I called Triple-o for a furnace qoute and they sent Nate and Aidan. These two are extremely polite and they didn't miss a beat. Thanks again Triple-o!!
Helpful, knowledgeable, respectful. Robert was very professional and respectful. He informed me of the installation process at every step. He cleaned up afterwards.
Nate and his counterpart were very respectful, knowledgeable, and efficient in the service and installation of the new furnace. Highly recommend to anyone.
Installed anew heating system and new duct work Robert was excellent exceptional professional and very courteous to our needs !
The two gentlemen's, did a very very good job today.! Battling the cold and the snow to install the new furnace system for me and my family!! I'm very grateful, and blessed to have these gentlemen and this business. to come and saved the day for us. God bless you and we thank you from the bottom of our hearts!!
I had Aidan and his team install my new 95% 56K BTU Rudd natural gas furnace today. They were very curtious and did good work. I would recommend Triple-0 to all my family and friends.Excellent work. Thank You Triple-0
Our furnace and ductwork was completely replaced with the addition of ac. All the work was explained and done very professionally. I would highly recommend Tripple O to any needing HVAC work done.
From the beginning with the salesperson Fred, to the end with the installers Nate and (sorry, I forgot the others installers name) was absolutely the best service! Very knowledgeable about everything and if they didn’t know something they reached out to coworker to get answers. We are recommending to all our…
We have used Triple-0 many times for plumbing, heating, and installing shower base and toilets. Everyone at this business is very courteous, friendly, and knowledgeable from office staff to on call workers. Very pleased with their work and happy they are local in our community. Absolutely recommend them !
AJ and Antwuan did a great job. Made sure we were happy with everything they did. Very professional, great communication and cleaned up after themselves. I would recommend them to everyone. Thanks Joe and Amy
AJ was awesome he did a great job and answered all of my questions . Plus he got the job done in 1 day when the job might have been a 2 day job. Thanks Luke for having such great dependable staff from owner, to sales and of course maintenance awesome job and a great experience for sure.
Brandon did an amazing job explaining all my options for the issue I was having. The Triple O technicians are very knowledgeable.
They were fast and professional, prices way below the other place I received a quote from.
Pat, AJ, and Nate did an outstanding job installing my new furnace. They were very professional and their performance exceeded my expectations. They were polite and respectful and left the work area in tip top condition. They deserve to be proud of their labors. Another businessman in the community advised me Triple…
Jeff Martin and Triple O crew installed new furnace, AC unit ,in a timely fashion ,very professional, very friendly ,very polite, very carefully removing old units with no damage to interior or exterior, did an excellent job can't thank Triple O enough for professional and prompt services! Billy and Donna Reichert
Out of transparency my first review was 4/5 stars. The service guys were great in explaining out options and during install very helpful and professional. There was a little issue with communication for scheduling the instal but when I posted the review the marketing person reached out and was super kind, listened…
Both my furnace and air conditioning failed I called Triple-O on Monday and by Friday afternoon both units were replaced and installed. It was clear from the start that the installers were not only efficient and experienced but their attention to detail and ensuring my satisfaction were as important as completing…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 105 | $124–$818 |
| Heating system repair | 103 | $161–$834 |
| HVAC system maintenance | 97 | $27–$251 |
| Heating system maintenance | 83 | $37–$278 |
| A/C system maintenance | 61 | $27–$483 |
| Heating system installation | 54 | — |
| Install AC | 48 | — |
| A/C system repair | 42 | $246–$998 |
